HP Office Jet Pro 8620: IMAC loses the connection to the printer

Similar Questions

• Office jet pro 8620: should I disable the printer without cartridge installed?

  I removed the original HP ink that was defective and took it back. Now I have the inkjet (Office jet pro 8620) without cartridges installed. The printer says not to disable so that it does not get damaged but I'll be away for a week and want to turn the printer off. I will cause damage if they do?

  Thank you. I guess I'll have to keep on like this for a week then. Too bad.

• Office Jet Pro 8620: No Assistant HP printer or Application icon

  I'm under 10 64-bit Windows and the Office Jet Pro 8620.  I can't configure my scan-to-email of the printer (continues to request a code).  My printer is connected via Wi - Fi, and otherwise works fine.   Following the instructions of support, I tried the Printer Wizard, but there is no such program listed in my HP folder and no printer the Office Assistant icon (although there used).

  I downloaded all the updates current and running Scan Doctor several times.  No luck.

  Any help is appreciated.  Thank youl.

  Hello, GreenTurtle,

  Thanks for the quick response.  I followed your instructions.  After disconnection of the wireless connection and then the wizard of wireless, all re-installed configuration correctly.  The appropriate icon appeared on the desktop and I was able to put everything in place.

  I am very grateful for the help and quick response!

• Office jet pro 8620: office jet pro 8620 very slow to print

  what I can do to solve this problem, very slow printing: my printer has taken 1/2 hour to print 6 pages, only bought a few weeks ago.  I can't find a solution. I will try the solution on the post of Shawn D, b (ie the replacement driver), but nothing is selected on the page of time. therefore impossible to remove until I know what to delete!. can anyone help.

  Robyn

  Robyn

  Hi @ratts,

  I see that your HP Officejet Pro 8620 is very slow printing on Windows 8.1. I'm happy to help you!

  A few questions for you, if you don't mind:

  • How is the printer connected? Wireless, Ethernet or USB?
  • The same speed occurs when you print a test page? Video: printing a Test page with the all-in-one HP Officejet Pro 8630. (The same steps apply to your HP Officejet Pro 8620).
  • The same speed occurs when doing a copy? Copy the text or mixed Documents.

  In the meantime, please see this post, Re: HP 8620 seems slow printing, by my colleague @Rainbow7000.

  Hope this helps, and hope to hear from you soon!

• OfficeJet pro 8620: iMac failing to connect

  Follow-up set upward on my mac pro computer laptop and everything of fine. It communicates as expected. I follow the same established procedure on my iMac, but it cannot connect.  The iMac is on the network, connects to another good printer, but not HP.  I rebooted the printer and iMac, but still no connection.  What should I do?

  Thank you

  Hello @PLC4265,

  Welcome to the Forums of HP Support!

  I understand that you are able to print one of your Mac to your HP Officejet Pro 8620 systems wireless e-all-in-one printer. However, your other iMac running Mac OS X 10.10 is not able to connect to your HP Officejet wireless. I would like to help you today with this problem of connectivity.

  Because we know that one of your systems works very well, I don't think that this problem is caused by a conflict of networking with the printer. On the contrary, it may a driver, security or networking with the iMac conflict. To isolate this problem and fix it, I'll make you check to see if your iMac and HP Officejet currently communicating on the network. Please follow the steps below.

  1. On the front panel of your Officejet tap installation (key)
  2. Select Network Configuration
  3. Select the wireless settings
  4. Select view wireless details
  5. Please take note of the SSID network name and IP address
  6. On your iMac, please check that your iMac is connected to the exact same name as your printer network SSID. Do not connect to networks of comments . Also avoid connecting them to 5 GHz connections. If you have a double router band it can broadcast the 5 GHz and 2 GHz. Printers are supported only through connections of 2 ghz . If you don't know how to check this, you may need to speak with your router manufacturer.
  7. Once you determine the SSID of your network is perfect, please open the internet browser on your iMac
  8. In the address bar of you please enter the IP address that brought you to the printer. Do not include the www.
  9. Search this site.
  10. A Web site for your printer should now open.
  • If a Web site for your printer does not open: This indicates that your printer and your computer do not communicate on the network.
  • If a Web site for your printer opens correctly: This indicates that your printer and your computer communicate on the network successfully. Don't you just iMac "sees" your printer when you run the installation program?

  Please reply to this message with the result of the opening of the site (browser EWS) printers using the printers IP address. I look forward to hear from you!

• 8620: could not start scan to HP Office Jet Pro 8620 since the upgrade to Windows 10

  I've updated to Windows Home 64 bit 10.

  I can scan if it is started from the PC to the HP printer Assistant.

  But impossible to start a scan of the front of the printer 8620.

  It times out and gives errors

  "The analysis has failed in one or more of the following problems

  -connection to the computer is lost

  -L' scanning on the computer application is currently in use

  -Application OCR is not installed on the computer

  See the computer for details screen'

  Nothing is displayed on the computer screen.

  How to do a scan to work on the printer without initiating the PC?

  this to go to JohnGPB solved my problem

  22/08/2015-12:18

  Hey there,

  One thing before you start, this solution won't work for (its of course HP) inkjet printers
  Try the next step, I believe that this will help you overcome the problem.
  1. start by dissconnecting the USB cable. (If its connecetd wireleslly, go to the next step)
  2 remove the printer driver of "devices and printer" which is located in Control Panel.
  3. download the complete solution for your printer.
  4. extract the contents of the file. (Using winrar or any other method, you know)
  5 open the "Utils" folder and choose in the "x 64"(ou le «x32"encas vous utilisez ce type de système) subfolder, you should be able to locate a file called 'RemovePreInstalledDrivers' > once you open this file black screen opens, wait for it to close, then move to the next step.". "
  6. go to the main folder where you have already extracted the software and right click on the file x 64.msi (name is most likely your printer model), then choose the Option "repair". > Subsequently, you will be asked of preformed a reboot. (Incase you will get a Messege saying "this action is only valid for products that are currently installed" simply double-click the file instead)
  7. after rebooting, the head in the drive Local C/ProgramFiles/HP/PrinterModelFolder/bin/USBSetupL uncher (or DeviceSetupLuncher if his wirellesly connected) and double click it.
  8 follow the steps for you and connect the USB cable when you are invited to (if the wireless sound just choose the wireless option)

  Who should add the scanner to your imaging devices.
  Best Of luck ~

   

• HP Office Jet Pro 8620: is it possible to calculate the consumption of paper on my HP Office Jet Pro 8620 new?

  I would like to calculate our consumption of paper on this new printer.  Is there an easy way to do it?

  Page of the printer of the built-in webserver (EWS) will inform you on the printed pages.  To access the EWS simply put the IP address of the printer in your browser.  Select the Tools tab and click on the 'use' on the left side.

• Office jet pro 251dw: turn on the duplexer

  Hello
  I followed this procedure on page 24 of the HP Office pro jet 251 dw users guide
  To turn on accessories (Windows)
  1. click on start and then click Printers or printers and faxes or devices and
  Printers.
  -Or-
  Click Start, click Control Panel, and then double-click Printers.
  2. right click on the printer icon, and then click printer properties.
  3. Select the device settings tab, click on the attachment you want to turn on,
  Click installed from the dropdown below and then click OK.
  the correct appearance settings. (device settings)

  

  When I try to print double-sided it is not available.
  He says no, will flip or turn up.
  (the printer options)

  

  I need help to use the duplexer

  Thank you
  Frank C

  Hello

  Both turn they average Flip [are the] duplex options. Normally we use Flip on to Portrait and Flip up to the landscape.

  Kind regards.

• Office Jet Pro 8620: Office Jet Pro 8620 offline

  Printer goes offline that every time computer is turned off.  Was able to get online by power off and restart the printer.  Now, nothing works to get back online.  Internet service provider recently made some changes to my router.  When I run the wireless network Test results and the network of the printer Configuration Page, everything looks ok.

  Hey @jrinop,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with printing of 10 Windows PC to your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. In your search type in printers bar and open devices and printers.
  2. Right-click on any icon of your printer listed.
  3. Click on remove the instrument.
  4. Repeat for any other icon of your printer listed.
  5. Click Add printer, and follow the prompts to add a new queue for your PC.

  Please let me know if you are able to print after doing the above. If you are, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• Office jet Pro 8620: Office jet 8620 prints more wifi

  Hello!

  My printer was in a wifi network and worked flawlessly for 8 months.

  Now, it is invisible to all the computer connected to the same wifi network.

  I already entered the service menu and I have already made one: partial and semi full reset.

  [content removed]

  I need a FULL / HARD reset! As in the conditions of the factory restore!

  How can I do?

  The printer can use wifi network! No Ethernet cable or usb!

  Thank you very much!

  Hey @Pm2r,

  Welcome to the Forums of HP Support!

  I understand that you are experiencing some problems with printer e-all-in-one Officejet 8620 communicates is not with your PC. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. Turn the printer off.
  2. While the printer is turned off, disconnect the power cable from the back of the router for a minute.
  3. When the lights come back on the router, turn on the printer.

  Now, on the printer, click on the wireless icon that looks like a radio tower.

  • If you see a line indicating the status: not connected, the printer is not connected to your wireless network. Click speed, wireless and Wireless Setup Wizard to connect the printer to your network.
  • If the IP address starts with 169, the printer is not getting a valid IP address of the router. Contact which provided you your router to determine why the router is not getting an IP address valid.
  • If the IP address of the printer starts with 172, the printer is connected to a network of comments. Contact those that you provided with the router for assistance with deactivation of the feedback network.
  • If the IP address of the printer starts with 192.168 or 10, the printer is properly connected to a network. Please see below.
  • If the IP address of the printer begins with any other number, the network is maintained. Contact one that keeps your support network.

  At this point, you should be able to print wireless. If you still can not, on any device that prints the PC enter the IP address of the printer in an address bar. If you are able to access embedded web page the printer, please let me know.

  Please let me know the results after following the above. If you are able to print, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• Office jet Pro 8620: documents MultiPage, automatic two-sided scanning, an automatic document feeder to 50 pages.

  I just bought a HP OfficeJet 8620, who says that he will "Break through with automatic double-sided scanning multipage documents and an automatic document feeder to 50 pages." I can't find a reference to such an operation in the user manual and seem to read thet, others have not been able to do. Before I take the trouble to unpacking and to establish this printer, can anyone tell me if the printer can do this duplex auto scanning and if so, how?

  Hello

  Yes, he can do an ADF duplex scanning using the screen of the printer or the HP scanning software.

  Kind regards.

• Trying to COPY with HP Office Jet Pro 8600, returns without the message 'paper mismatch '.

  HP officejet PRO 8600 Plus.

  MAC OS 10.5.8

  Just installed the printer on Friday.  Has taken some time to work on the wireless, software updates, the record.  It prints and scans very well, but when you try to copy I get this message:

  "The detected paper does not match the chosen size or paper type. Make sure the size or paper type is correct continue the work. »

  I had to review all trouble shooting for several hours. Without success!

  Hi Skylacker,

  You did make sure to install the complete package of features? If not, you can download it here

• Office jet pro 8620: setting up scan to email on mac

  I was always able to scan from my printer to my email until the yeaterday when I received an error message that email and pin code do not match. I don't know how to reset as the technician must have put up when he helped me install the printer.

  Hi @lisaschatz,

  Thank you for joining the Forums of HP Support!

• HP office jet pro 8600: part of the sticky label stuck in the printer. Paper jams.

  I ran a sheet of labels into the printer, part of the top of the sheet of labels is stuck inside the printer.  I ca not see the piece to remove it. I cleaned the rollers and it still jams.  How can I remove the piece of stickypaper? Or what I need to take the printer to get it fixed?

  I had a similar problem when someone brought me a printer with a label stuck on the inside.  I was able to get out the remains with the tweezers, a flashlight and a lot of patience...  With the Officejet 8600, I suggest to unplug the printer, removing the duplexer back and open the cartridge access door.  Do not tip the printer, if you did a lot of printing, there may be excess ink in the service area.

  The document here can help find areas to search for the remains of the label.

• HP Office jet Pro 8600: 8600 all-in-one does not print

  First of all, I'm very technically challenged...

  My printer is connected by radio to two computers. The two are not able to print anything. They have all two printed up to that we have a new computer in and then we worked for a little while and the other older. Currently, no work.

  Light on the port in the back where the ethernet cable is connected is in the lower part of the port and flashes intermittintly on top. The connection does not snap-in.

  It's probably a harware problem? Is there something I can do a simple test? Replace the port which can be done at Best Buy or other? The printer has 2-3 years and we loved so far... Thank you

  HI @Rosetree,

  I noticed that you are having problems printing to your printer HP Officejet Pro 8600. I understand that the problem started when you got a new computer. I would like to look into this for you today.

  We are considering the possibility that the new computer interferes with the IP address of the printer on the network. Let's see if we can identify the cause.

  I see that you mentioned in your message, wireless and wired. How is the printer connected? (Ethernet/WiFi)

  Here is a document that I recommend that you try, a view of the error "Unable to Find printer" for the HP Officejet Pro 251dw, 276dw and 8600 Printer seriess. "

  Try the HP print and Scan Doctor to identify and solve common problems when installing or using s HP on your home network. What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages).

  Note: You may need to follow this guide for both computers. I recommend following it all the way and then try to print from both machines.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!