HP Office Pro 8620 Scanning with a Mac

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• HP officejet pro 8620: trouble with 8.1 to Windows and hp officejet 8620

  Hi, we installed a new printer hp Officejet Pro 8620.

  We installed the complete package on a Windows 8.1 machine.

  Everything seemed fine, but suddenly our machine is not capable of printing on certain circumstances:

  -It cannot print from:

  (a) the notebook: error message "incorrect parameter".

  (b) office: Word, Excel, etc. not error, but she simply does not print

  (c) adobe Acrobat: no error, but it simply does not print

  (d) the configuration of the printer print test: error

  but it CAN print from:

  (a) assistant of hp, hp print scan and doctor printer (hp software)

  (b) hp AiO printer remote (it's a Metro app), only PDF files

  (c) Internet Explorer, Google Chrome, etc...

  We tried to reinstall without success. It seems that it is something wrong with the driver and office, applications ideas? Anyone with the same problem?

  Best,

  K

  Finally, we used the solution proposed on:

  http://h30434.www3.HP.com/T5/printer-networking-and-wireless/is-Windows-8-1-and-HP-8620-compatible/TD-p/4099680

  The trick is for 8600 driver must be downloaded and installed before the change. 8600 drivers included with 8.1 do not work.

  We will wait for the 8620 new drivers that might resolve this issue. In the meantime, we can print with 8600 drivers and scan with 8620 drivers.

  Best,

  JM

• HP Officejet Pro 8620 - Scan to TIFF?

  I do not own this MFP is not in front of me. I'm trying to help a customer who continued to send a PDF that are too big for our portal.  If he could send as TIF/TIFF IMAGE, it would be probably much smaller.

  I have looked at the manual and don't see instructions/options for this.

  Does anyone have experience with this on this all-in-one printer? Is this possible?

  Thank you!!

  Hello there @Frannia welcome to the forums!

  I took a page from my scanner HP (on a Windows PC), there should be the ability to change the type of file to a TIFF file if the analysis of every day is selected. See what I had highlighted in yellow below. Ignore the red arrow to scan in PDF format.

  Also ensure the full functionality driver and the software is installed. If the driver is required, click on this link, select the operating system must be installed on the printer and pulled in and download it here:

  E-all-in-one printer drivers HP Officejet Pro 8620

  I hope this helps!

  Have a great Thursday

  

• OfficeJet Pro 8620: HP OfficeJet Pro 8620 scan low resolution

  According to the specifications of the OfficeJet Pro 8620 offers a resolution of up to 1200 dpi scanning, but the scan software offers only up to 300 dpi. How can I scan at a higher resolution than 300 dpi?

  Thank you for your response.

  Hello

  Automaric document feeder allows scanning up to 300 dpi, to analyze higher resolutions, you will need to use the glass flat.

  Place your document on the glass and open the HP scanning software, change the source as glass flat instead the default (use ADF if loaded), then you will be provided with the option to select a higher resolution.

  Kind regards

  Shlomi

• HP OfficeJet Pro 8620: HP OfficeJet Pro 8620 Scan to Email function

  HP OfficeJet Pro 8620 is a great value for all the features it offers. "Scan to Email" was one of the reasons why I bought this printer. Even if I can do this fucntion work with my gmail and iCloud emails, I feel very uncomfortable in the provision of those emails of credentials while creating this function.

  (1) only the printer stores the name username/password encrypted?

  (2) EWS don't encrypt the password while it will send to the SMTP service?

  (3) HP provides SMTP service with connected HP or HP Support Forum's securities (this forum!). I'll feel more comfortable in the use name of user and password of HP for this service than GMail or Apple

  Your help is very appreciated.

  Hello

  If I remember correctly, the printer should offer to save the e-mail address in the address book during the scan to email, I have not any access to the printer properly to ensure that.

  In addition, to add the e-mail addresses to the address book, follow these steps:
  1. open the built-in web server (EWS) by clicking on the printer homepage (SAP software HP Officejet Pro 8620 or)

  by using the IP Address of the printer from your browser (click it Ethernet or the wireless icon on the bottom of the screen to see it.)
  2. on the scan tab, click address book.
  3. click on new to add a unique e-mail address.
  4. follow the on-screen instructions. The entry is added to the address book Email.

  You can add up to 15 email addresses.

• HP Officejet pro 8620: Scan To Email does not work

  I have an Officejet pro 8620. I've set up parameters which allow to scan to an email address. In the end, it is said that all the settings are OK, but when I scan a document, I am not getting any email.

  What's wrong?

  Hey @jakobius,

  I understand that you have some problems with the scan to E-mail on your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  Usually, if you have entered your information on scan and she has accepted the information but refuses to analyze, it means that your server information sent e-mail saying that the information was correct, then in fact, something isn't. I suggest try to re-enter your server information, but try different ports instead.

  Please let me know if you have any other questions. If not, have a great day!

  If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.

  If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.

• HP Officejet Pro 8620: My HP Officejet Pro 8620 ceased printing in Mac OS x.

  I bought my HP Officejet Pro 8620 less than 6 months ago. It started making a grinding noise as it printed. Then he said that he is weak on cyan. Then it stopped printing because cyan has been exhausted. I bought today new cyan. I put it in and now it says "there is a problem with the printer or ink system. If the problem persists, contact HP. "I tried many suggestions for more than 2 hours. I opened the truck and looked for paper. None. When I tried to download the software, it says "something wrong with your device. Device is in an error state and cannot be reflashed because of this. Fix the problem and try again. »

  I tried to use e-print but has ended up keeping the usb connection.

  I can't touch the printer Panel because he is stuck on "Printer Failure" and no areas are in view to start other than turn the printer and the switch by unplugging the power cord. How to solve the problem? Thank you.

  Hello! Welcome to the @PBL1 forums

  I saw your post on printer failure message that you now face on your Officejet 8620. I want to suggest to look in the guide below to try a reset power and if the problem persists, please call as you would probably need a replacement printer.

  ""Problem with print head,""printer failure,"'Ink system failure,' or a ' 0 x ' r a 'C2 '.... "Error Message appears on the printer control panel

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  All the best,

• Print via NFC on Officejet Pro 8620 e with mobile phone samsung Galaxy S3

  Then this printer officejet pro 8620 e, which built in NFC impression of Samsung Galaxy S3 which has turned on NFC?

  With NFC lit on samsung S3 and phone close and press the button of the NFC on the HP printer, nothing happens.

  This printer has NFC that oppose the 8610 pro model and so am disappointed it doesn't work with this camera and probably none except HP devices a device.

  Specifications of the HP product sell the printer with NFC but don't say in plain English that it is available for an Hp product.

• OfficeJet Pro 8620: problem with ink

  Hello. I have nothing else to the HP printers used in my life using the computer - more than 25 years! I bought a new Officejet Pro 8620 2 years. I also bought cartridges refilled at the same time as my father died and I would need to use the printer a lot. Unfortunately, I bought ink another 3 times for this printer, when printing somewhere near 100 pages ALTOGETHER since the purchase. Problem is the printer keeps saying cartridge is not HP and damaged - should replace the HP cartridges. I've NEVER had a problem before using reloaded cartridges. Why change now? Am very close to get back to using my old computer Win XP and more old HP all-in-one printer. I have 3, and none of them has NEVER given any problems.

  Looking for help on this. Have always had confidence in HP before - don't want to lose that now. Last cartridges were new HP, but still having the same problems. Suppliers of ink have been highly evaluated with excellent reviews. Warranty expired a year ago. Haven't had extended warranty because, as I said, never had a problem with HP printers to more than 25 years.

  In addition, cellular internet very limited - and not (!) reliable. 50 miles of the city.

  Yes, I learned a LOT over the weekend. First of all, I ordered a few inkplicity.com ink. Am curious about their ink, with their 1 year warranty. Shortly after ordering, I contacted Fuzoo, who then asked me to photograph both sides of the chip. I had no idea of the chip was removable. And actually, I see on the YoYoInk cartridges that the chip is glued in place. Then, I saw a few chips ink auto reset for sale online. And then began to find a lot of links and messages and articles on the chips of HP and the problems associated with them. Like my old printers were about 2000 or so, I had never met the problems associated with the current chips.

  Now, Fuzoo has graciously agreed to replace not only the Magenta faulty cartridge (which has their 'old' piece), but will send a full order before, which was black (2) and a set of color inks. Can't get much better than this! So it would seem that I'm no longer need an explanation of why this happens - it's all about HP and their need to force their customers (who FREELY CHOOSE to buy their printers) in the purchase of HP ONLY cartridges.

  It is a free country that is stuffed with capitalism. You'd be hard-pressed to get into any grocery store and NO search of generic items just alongside their counterparts in brand and usually for less money. You have car trouble? Generic (non - OEM) parts are available, as well as a lot of rooms refurbished. HP should remember their place in the grand scheme of things, or they will go the way of many other electronics companies. Trying to force customers to pay more for ink is bad. ... So this would increase the cost of the printers in the first place? Yes, probably. I was always ready to buy quality products when I could afford to, and HP printers had always been reliable but also easy to use. With this printer, I swore to the dang thing a lot more that I used it.

  Please, ch, make the message and ease up trying to railroad customers. Even us loyal customers for a long time "' will leave! Don't forget, we are customers of HP by "choice"!

  Problem is now solved. Thank you all for your comments!

• HP Officejet Pro 8620: HP Officejet Pro 8620 - problem with wireless connection w/computer

  Hi all

  I recently bought the HP Officejet Pro 8620 and I have problems connecting with my computer.

  I used the Setup Wizard to connect the printer to the wireless network of my University, and when it's over, the blue light of connectivity remains a solid blue and the screen says it is connected, which is great. However, when I use the HP Officejet Pro 8620/software of connection instillation, I always get the message,

  "-L' the entered IP address is either incorrect, or it is another wireless network that has the same name as your network." Please ensure that your printer has this IP or enter the correct address below and click on search. Also, confirm that you wireless network is unique. »

  I did somehow on the printer IP address is copied 100% exactly the same with the points and the message still appears and my printer is unable to connect with my computer. As another option, it says that I can use the host name to find the printer as well. However, the same thing happens. I'll type in the name of host by number and letter by letter, and again, it does not find my printer. In addition, there is only 1 network name so I know I hit the right one. Being a student, it is very important that I get things printed off the coast, it is essential for me to solve this problem. Also, I spent a lot of money on it so I need to work properly.

  It should be easy to communicate that it gives me all the necessary information right in front of me, but as I said, it was not easy or fun experience. I don't really know how IP work addresses but I tried to use all the only thing that I can find that is relevant. From now on, I have to record everything in PDF format on my computer, send me unwanted, printing documents download them on my Galaxy Note 4, connect my phone to the printer using the wireless HP Direct on the Officejet and then finally I can print my things. Yes, it works like this, but it is also a concern and I shouldn't do that. I realize that I can't buy a USB link cable to connect my printer to my computer but I don't want to ride the 2 every time I want to print.

  (Also something to note, since I'm on WiFi from the University, I don't have access to the router of course so I don't know if this is a contributing factor in why things do not work).

  If anyone has suggestions/advice/answers on the issue, please let me know. Thank you!

  Hello @Plz_Help.

  Welcome to the Forums of HP's Support. I understand that you have a problem connecting to your computer and your printer via Wifi from the University. I would like to help.

  The only thing that really POPs, is that you use the network of universities. This can cause a lot of problems.

  Question: When you connect your computer or Note 4 on the network, should a pop-up saying you accept the terms of service? If so, this would prevent an air of challenge the printer properly connected to the network.

  If you had access to the router I would recommend checking the network connection by typing the printers IP address in a web browser. If you can access the printers webserver shipped, then, the connection is fine. If you can't you need to reset the router. Of course, you can do this.

  Also, here's something to consider: If the printer successfully on the network, everyone else on the network will have access to your printer.

  A USB connection will be the most reliable and safe way to go. Another thing, why send your rating 4 print jobs? Why not save the PDF files and connect the computer to the wireless network direct printers? In this way, you can print from your computer.

  Sorry I can't give you a solution ' to do this and it will work. You must convince the universities IT department to get things related.

• Office Pro 8620: My Officejet Pro 8620

  My 8620 Pro Officejet does not appear in the devices and printer page so that I can set as the default printer.  I appears in the Device Manager page.  I tried to uninstall and then reinstall using the disc can with it, but it does not work!  Help!

  @bobcast

  You should have better luck using the software of full functionality of the Web site of the printer Support page.

  E-all-in-one printer, HP Officejet Pro 8620 range

  If you have recently migrated to Windows 10, you will want to remove the existing printer software > restart and sign > download and install the full feature software > restart and sign

  More help, Instructions, information, and examples:

  Install the full features software - printer

  • The Windows 10 printer Frenzy section

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• OfficeJet Pro 8620: Scan Back and Front within the app from HP for Pro 8620

  Hello everyone,

  I have an Officejet Pro 8620 printer and I want to scan a document from the application into the computer.

  If I click HP Scan and I place my document on the glass. Once I did I want to scan in the same document, papers, but cela I want to scan double-sided and I want to put in the upper entry not the glass. How can I do? If I tell the program to scan, it is just a face... Do I always have to select two faces in the HP scan before scanning to scan both sides papers? Is it possible to change the mind afterwards and I scans double-sided document in order to have a single document?

  Thank you

  Hi @Printermania17,

  Thank you for visiting the Forums from the HP Support! I see that you scan using HP Scan and want to scan on both sides. Yes, you must select each time the option Print 2 sides before you scan, unless you save it as a preset.

  Have a look here to save the presets on Windows 7: change the printing in Windows settings here you will be walked grace to save the 2 faces in a preset if you don't have to select each time you scan.

  I hope this helps, let me now if you have more questions.

• OfficeJet pro 8620: scanning and capture app scan document

  I run HP Scan and Capture.

  If I scan a document and do not save it, the app does not allow me to analyse other documents of the IOA, but I can scan photos or from another machine - I can also use the buttons on the IOA to scan to my computer, but then no corrections not allowed.

  I uninstalled the app and reinstalled. I rebooted my system. I turned off the machine and turned it back. None of them have done so that I can scan a different document through the app.

  Any suggestions?

  Hello

  Thank you for using the HP forum.

  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  We recommend the software COMPLETE featrure as scanning software HP has more willing than scanning and Capture applications.

  Here are some resources that would be useful for you;

  Scanning multiple pages in PDF format

  HP Officejet Pro 8630

  https://goo.GL/29VJth

  Scanning multiple photos:

  HP Officejet Pro 8630

  https://goo.GL/ADYDmo

  Scanning tips:

  HP Officejet Pro 8630

  https://goo.GL/fjZvqM

  Hope that helps.

• HP Officejet Pro 8620: Problem with the body of the e-mail showing after parsing a PDF to e-mail.

  I have a new 8620 Pro of Officejet and I loved this day except for one thing. When I scan a PDF document (and perhps other types), Outlook to send I then write in the body of the e-mail - for the recipient. However when I send it, the message does not send with attachment. The attachment of the e-mail but no message. What happened several times.

  When I send an email directly from QuickBooks, I can only send 1 inv both. I want to scan to PDF and send 2 or more both with a messge in the body. This method works except for the body (msg) is not there.  Why is that and can be set in the settings or? I tried all the settings that seem reasonable. Help, please!

  Lucinell007,

  As mentioned, I do not use Outloook - I him have not done for years.

  I might miss something else.

  In general, if "scan to e-mail" is not allowing you to scan and then add text to your body of the email to send, and then you have the option that works for those of us suffering from the lack of sophistication E-mail:

  • Scan the images / document (s) in your computer and save the file (s)
  • Create an e-mail using your Outlook email client
  • Join the image / document (s)
  • Send the email

  Reference:

  Scan_Multiple_Documents-combined

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• HP Officejet Pro 6830: Scanning with Officejet Pro Wireless 6830

  HP Officejet Pro 6830 analysis wireless? I tried using the wireless and ethernet without success. When I look at the system of preference/printer & Scanner / Officejet pro 6830 I see not "Scan" type in the printer option although it seems if connect you via USB.

  Hi @kskhater,

  It may be best to contact Apple to make sure everything is configured correctly and the necessary ports are open.

  You can create a second admin account, is not on the privileges, it is to determine if there is a problem with your user profile. The question might have something to do with your printing system. I know that the issue is scanning, but the printing system, it's what the driver, and since we already have reset the printing system, Apple may need to reload, or the operating system. Create a second user account will help determine whether the problem is related to your account.

  As you can see, at this point, we are at a stage of diagnosis, troubleshooting is the process of elimination. To identify the cause in order to solve the problem.