HP Officejet Pro 8600: False messages on HP Support Assistant for Officejet 8600

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• HP Support Assistant pop up "a critical message about your computer is available."

  I have the following message popup HP Support Assistant in the lower right of the screen: "a critical message about your computer is available."   It looks and seems suspicious to me so I have not acted on any of the choices in the pop-up window:

  -Find out now

  -Remember me [half-hour] (scroll bar)

  Cancell-

  I am an intermediate user and not sure if it's a legitimate message or something that can infect my computer.

  Thank you

  Bobby S.

  My system:

  HP P6767C

  Processor AMD Athlon (TM) II X 4 logical processors, 4 Lossnay, 2900 Mhz, processor Intel Pentium 4 840 T

  System Type x 64-based PC

  Windows 7 Home Premium

  Version 6.1.7601 Service Pack 1 Build 7601

  Canon Pixima MP980 all in one printer, copier, fax

  Norton 360

  Recent changes to the system:

  Internet high-speed UVerse installed 1 month ago

  Network printer has been uninstalled and reinstalled as a printer USB 2 months ago

  You can always call HP Support Assistant manually and check to see if he tried to get your attention.

  If you do not have the HPSA icon in your taskbar, then you can search the HPSA and start it:

  Start > search / type "HP Support Assistant" > and then click on it to launch it.

  See 'maintenance'...

  • Click in the Section 'Tune Up' > display settings > Notification settings >
  • and see how you have your Notifications implemented, you can change the settings if you like.

  After checking:

  If you think that the message has been sent to you by "something other" than HPSA, run a scan in depth on your computer to eliminate infections or any malware as possible.   Use your best protection antivirus and Windows Defender to start.

• OfficeJet Pro 8600: Damaged ink cartridge message

  "" After the release of a paper jam, I have received messages to replace the ink - black, magenta, yellow - cartridges (which I did), then received message that the black cartridge "appears to be damaged"-it's genuine HP and straight out of the box. The level of the yellow cartridge is recognized by my computer but the magenta watch low (despite being also authentic HP, straight out of the box). I'm suspicious that the problem is with your printer, not the cartridges - ideas?

  Dear AndyR53,

  Please follow the steps in this document:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8600-e-all-in-one-printer-series---N9/4322914/model/4323658/document/c02919248/

  I hope you find it useful.
  
  Greetings.
  
  * I am not an employee of HP, my work is voluntary.
  
  If this answer was helpful and clarify or solve your problem, please mark the topic as resolved and click on my next star to indicate a kudo, thank you.

• Paper jam false messages Officejet 8600 N911a

  Started receiving messages about 2 months ago.  It's happened to every 10 days to 2 weeks, but now it is happening more often.  The printer is used in general one or two times a day.  The message always appears when a print command is sent from the computer or you press the copy button.  In most cases, no paper changes or additions that have taken place since the last time that the printer was used.  Or changes in the ink.

  I have more attention to messages that come on the computer screen on the printer.

  Six messages to the point on the computer.

  1. Introduction to jam.  Tells me to remove the double-sided printing module.

  There has never been a jam it.

  2-5 lack of ink cartridge (each message appoints a different color)

  All of the ink cartridges are installed properly - and all the cartridges HP 950 and 951 appropriate.

  6. lack of printhead failed

  Print head is not absent, and it works fine most of the time.

  The only way I can go forward is to turn off the printer.  I get a message on the printer displays asking if I'm sure I want to do this (or something like that) and I proceeded to turn it off (that I don't have the choice).

  I wait a minute and turn it back on.  He me bawls to have turn it off then proceeds to realign the cartridges and wastes my ink, paper and time.

  I searched a lot of small pieces of paper in all the places that the travel document but never found any.  Please note that I can print without incident and an hour later I have this problem.  Once I went through the steps of the printer works fine until another week or day.

  When the problem occurs, it's ALWAYS before any paper began to move either from the toolbar State or feeder.

  Any ideas appreciated.

  "Hi lions99,

  Depending on the cost I might prefer to have an authorized service HP person make the semi full reset, rather than risk bricking the unit.  I have a problem, however.  Using the "Partner Locator - United States" I can't find such a repair centre.

  Don't forget that my printer is an Officejet Pro 8600

  First, select the product category: Printers & Multifunction

  So far so good.

  Then select a product family: Officejet.

  I have an Officejet Pro, which is not a listed option.  So I accept Officejet.

  Thirdly, select a product.  This SINGLE product is the Officejet 9100 series.

  I have no other choice, I accept.

  I live in Lafayette, Indiana 47904

  I started by putting in a 10-mile radius and received the following message:

  Sorry, we don't have a match for your search of partners. Please click search again and try to increase the search radius or using a different criterion.

  I increased the distance until I reached 3000 miles (anywhere in the continental of the United States) and got the same address.

  If I used the "HP local partner in my region" who had no option of mileage, I still get the same message.  Maybe it is because I don't have the right product, but I used what was available, hoping that a repair center works on my model, too.

  I do not want to ship it anywhere, so if you can not direct me to a repair center that I might be willing to drive to, I'll need to do the procedure myself.  If this is the case, I will contact you to confirm/clear upward by a few points on the process.

  I appreciate the help that you have provided so far and any additional assistance that could be provided.

  David ".

  It would be difficult to just walk up to a repair center and get HP to replace or repair the unit. Your best option would be to call HP@8004746836 and see which option they have that they will give you the same statement I made in the product Monograph.

  I suggest to call HP and see if they can help you by phone that might be easier to find a Service Center for repair near you.

  THX

• HP Officejet Pro 8600 Plus: paper jams false

  I'm frustrated that I can't fix a paper jam called... HP says clean the pickup roller and all other... all that, changed paper too.

  There is no paper jam, and sometimes it works a few Goes After that ' Pick engine fail!  Then the constant paper jam.   Uggh!  The paper path is clean and clear

  I tried reset hard and load the latest firmware (update)... not so good.

  I saw a fix "in private" messages... It worked fine 2 days ago!

  Help someone?

  Hello @StEdsNut,

  Welcome to the Forums of HP Support!

  I understand that you are having problems of 'stall engine Pick' when printing your HP Officejet Pro 8600 more e-all-in-one printer. I would like to help you today with this problem to feed paper. Thank you for all the troubleshooting steps that you received before you reach out for support.

  To begin, please can I you click here for the suggested troubleshooting steps. I realize that you have tried most of these steps. Please, just review the Solutions proposed to ensure that no action is missed when you completed your troubleshooting. If you missed a step, please complete this step before you begin.

  If the problem persists, please check your Private Messages. I send you a private Message with instructions on how to perform the Programming Reset full semi.

  Please post the output of your troubleshooting in this thread. I can't wait to hear strings attached good luck!

• Message 'do not use configuration cartridges' when you install Officejet Pro 8600

  Just try to put in place a new and installed Officejet Pro 8600 cartridges that were in the area, but I just get a message on th ediplay that says 'do not use cartridges setup - Y' and I can't move forward. I took them all out and put their return nothing done.

  Unable to find a referenct to this error message on HP or google... Help!

  I didn't not round up to try this alread has called support. I just replaced the yellow cartridge Setup with an ordinary and that solved the problem. HP is sending me a replacement yellow so all sorted thanks.

• printing messages iPhone5 for printer HP Officejet Pro 8600 Plus

  How to print on my printer HP Officejet Pro 8600 Plus my messages from my iPhone5

  Hello

  Printer HP Officejet Pro 8600 Plus supports AirPrint. Please see the following article:

  http://www.Apple.com/support/iPhone/Assistant/AirPrint/

  Kind regards.

• Error message Officejet Pro 8600 Premium that the drivers for this device are not installed. Code 28

  Printer : Officejet Pro 8600 Premium. model CN577A

  OS : Microsoft Windows 7 Home
  Base-64

  How your product is connected to your PC? : Network

  Description of the problem : in the Device Manager I have an error message with the

  OfficeJet pro 8600 icon - "the drivers for this device are not installed.

  (Code 28)

  There is no driver selected for the item or a set of device information. "I have

  have uninstalled and reinstalled the driver without result. The printer

  seems to work fine.

  Hello

  Yes, I would also suggest a new re-installation of the software.

• N Officejet Pro 8600: error message says printer malfunctions... really?

  OfficeJet all-in-one 8600 printed a sheet and then not print again.  Error message on the screen indicates "there is a problem with the printer or ink system.  Turn the printer off, then on.  If a problem persists, contact HP. "I tried to do and was met with a brusque respoonse telling me that my warranty was expired.  It is tied to a way to re - define the printer, but I can't understand what it is, nor can I identify any type of problem with the provided 'tools'.  All cartridges have been checked to ensure that they always have an acceptable level of ink.

  The steps outlined in the document here may help resolve the error on your printer Officejet Pro 8600.  If you arrive at eight solution without success it can help to remove the print head as shown in the first step of the document here and clean the electrical contacts on the back.  Use a clean wet coffee filter or some other no fluffy to clean the electrical contacts on the print head as well as on the surfaces of contact on the printer.

• HP Officejet Pro 8600 more. Out of paper message jam.

  I'm having a problem with the cancellation of all current print on an Officejet Pro 8600 jobs more, the last one will not cancel and the printer will not connect with the computer. There is paper in the tray and I can photo copy and other print jobs to the printer, however I cannot send a print job from the computer. Can someone tell me how to replace the out of paper message that the computer sends to the printer. ?

  Hello

  Download and run the HP print and Scan Doctor www.hp.com/go/tools who should solve the problem.

• HP Officejet Pro 8600 + "there is a problem with the printer or the ink system... »

  I have a HP Officejet Pro 8600 + which is coming up with an error message. This just happened out of the Blue yesterday. The printer is a little older than a year.

  It is said:

  "There is a problem with the printer or ink system. Printhead not missing not detected incorectly installed or incompatible.

  I've deleted and reinstalled ink cartridges, head, unplugged, cleaned up, etc etc.

  HP Officejet Pro 8600 +.

  Product number CM750A
  Sequence number {content removed}
  Not under warranty

  Please notify.

  I'm sorry that you are experiencing this issue. Here is a link that can help you with the ink system.
  http://goo.GL/BXDFf
  
  It seems to be a bad printhead, or it needs manually cleaned with water and lint. If these steps do not resolve the problem, contact HP (1800-474-6836) support.

• "Scan To E-mail" configuration on HP Officejet Pro 8600 more N911g

  It's the same problem reported by several other users of this forum to which no solution has been provided.
  
  I was not successful to set up the scan e-mail option for a HP Officejet Pro 8600 more N911g bought 12 August 2012 and using CLP1CN1150CR firmware.
  
  I'm trying to do through the interface of the Web server built into the printer from an iMac running Mac OS X 10.6.8 and the 5.8.0 HP utility.  More specifically the page under 'outgoing Scan-> Scan to E-mail-> e-mail profiles.
  
  I tried 2 SMTP from different servers, each one works well to send the email from the computer: Apple iCloud mail service (formerly Mobile Me, formerly known as.) Mac) and AT & T Net messaging service.  I checked the server name, port number, and authentication login and password were all correct.
  
  When scanning to email serves as the printer, I get an error message: unable to connect to the server.  Check the address and the name of the server.
  
  During a test of the computer when configuring a profile of outgoing mail, I get an error message: the device was unable to send the test e-mail message. (EmailAccounts-timeout).
  
  When I try to configure the page under "Settings-> E-mail Alerts-> mail server" and use exactly the same values as those in the e-mail profile out above, registration and Test option fails with an error message: the device was unable to send the test e-mail message.
  
  Oddly enough, I am able to use the client to the computer with the option scan to the computer-> e-mail in PDF format or by e-mail in JPEG format.  With this option, the file is scanned and added as an attachment to an e-mail message from the Mail in Mac OS X client.  The e-mail message is sent via SMTP server even when I press the button send.
  
  All the error messages seem to indicate that the client software of electronic mail of the printer is unable to establish a connection to the SMTP server.  However, it is unclear what configuration setting is one that could be the cause of the problem.

  After further research, I noticed that there is another default possible values of port Simple Mail Transfer Protocol (SMTP):

  • Port 25 is the standard SMTP port number.
  • Port 465 is the number of SMTP over SSL, Secure SMTP (SSMTP) port.
  • Port 587 corresponds to the port number dedicated for a presentation Mail (MSA) Agent that uses a variant of SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the filing of mail service.

• OfficeJet Pro 8600 Plus does not fax

  He just did not react, even if the Test Fax is OK (all PASS). I did a lot of testing. Sometimes (well only once so far), it does not recognize a call (I call from a cell phone, but I know clients that it does not meet either ordinary fax machines) and connect. Sometimes, he gets the call, but ask me to accept it, although the auto answer is on. And most of the time, almost always, it does not react at all.

  It is a series of N911g Officejet Pro 8600. Brand new. It is connected to my PC (win7U) via USB, no configuration wireless fantasies at all. I tried to install manually and with the wizard, both directly on the printer to the computer. Everything fine each time, including a successful fax test all. But then no reaction. The line is a Fax line, with its own number, only for faxes. No problem to send faxes. I have tested the line on another printer (Epson PX830), with the same cable, just unplug the phone line on the Officejet and plug it into the Epson: no problem, all calls answered.

  Any ideas? Thank you!

  It works with the new NT. I was even able to programm with the fax: for lines analog, you will need to enter your analog number manually in the NT by using an analog phone (or perhaps a more intelligent device for the pros, I guess). I just send faxes empty a little with the codes as numbers. I got an error message from the phone network, but the new testament had already swallowed the codes from here here. I have not tried the cable: too happy it works finally.

• OfficeJet Pro 8600: Ink Officejet Pro 8600

  According to the "indication of the ink level", magenta was about 10% or 15%, cyan was 0% and yellow was about 95%. " Black is 25%.
  I replaced the cyan cartridge and before I can even print a single page, magenta level is reported in 0% and still I can not print.
  Can you explain how the magenta level can go from 10% to 0% by simply changing the cyan cartridge? If there is ink in the cartridge magenta before the cyan cartridge has been changed, why are there no ink in the magenta cartridge after that the cyan cartridge has been changed?

  Hey @ellioto,

  I see you have some problems with the ink level on your Officejet Pro 8600 e-all-in-one printer. I can help you with that.

  What is happening is that the gauges are showing you an approximation of the amount of ink remaining in each cartridge is. When you replaced the cyan, the need to align, printer cartridge that uses ink. At this time then the printer has detected that the magenta cartridge was low. Replacement of the cartridge magenta should clear the error message.

  Please let me know if that answers your question. If so, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP OfficeJet Pro 8600: HP OfficeJet Pro 8600, connected to the local network but does not print a printer on the same LAN

  HP OfficeJet Pro 8600, connected to the local network but cannot print printer on the same local network.

  Work tried fixing it but all attempts fail.

  Firewall disabled.

  Printer recognizes the router's LAN.

  Was also pointed out that the port does not communicate, can not remove it; Cannot add another...

  Printer does not print.

  How can I fix?

  Hi @AnnisMonadjem,

  Welcome to the Forums of HP Support!

  I understand that you are unable to print to your printer HP Officejet Pro 8600. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  When you say 'LAN', are you referring to the network or you try to share the printer on the network?

  How is the printer connected? (Ethernet/WiFi)

  If you have noticed that the port is causing problems, please download and run the print and Scan doctor, it will be probably diagnose and fix the problem you are experiencing.

  What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

  HP has several Officejet Pro 8600 series.

  What is the name and the product number of your printer? How can I find my model number or product number?

  • Update the firmware of the printer.
  • Don't hide the SSID (network name).
  • What type of encryption are you helping? HP recommends WPA and WPA2.
  • You have a double router broadband? Make sure that the two groups were not the same network name.

  If the problem persists, you may encounter an IP address conflict. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.

  To assign the static IP address, use the following steps as a guide.

  • Print a Page of Network Configuration menu of the printer front panel. Note the IP printer. IPV4 address
  • Type the IP address in the browser to bring up the SAP.
  • Choose the network tab, then wireless on the left side, and then select the IPv4 tab.
  • Select Manual IP.
  • Enter your IP address manual (192.168.0.232)
  • Enter 255.255.255.0 for the subnet mask, except if it is different.
  • Enter the IP address of your router that sits on the Network Configuration Page) for the default gateway.
  • Please, click on manual DNS server. For the preferred DNS Server Manual please enter 8.8.8.8 and the Alternate DNS Server Manual, please enter 8.8.4.4.
  • Click on apply.
  • Restart the router, the printer and the computer.
  • Test printing and scanning.

  If the problem persists, download and run this patch rollup: resolving printing issues in Windows 7 and Windows Server 2008 R2

  • Try printing and scanning.

  In addition, if you are still having problems try the steps in this guide, HP printers - "offline" Status Message printer (Windows 7).

  Continue on, if the problem persists.

  Important!   Delete the temporary files and folders by using the disk cleanup utility

  1. Open the disk cleanup utility: