Paper jam false messages Officejet 8600 N911a

Started receiving messages about 2 months ago.  It's happened to every 10 days to 2 weeks, but now it is happening more often.  The printer is used in general one or two times a day.  The message always appears when a print command is sent from the computer or you press the copy button.  In most cases, no paper changes or additions that have taken place since the last time that the printer was used.  Or changes in the ink.

I have more attention to messages that come on the computer screen on the printer.

Six messages to the point on the computer.

1. Introduction to jam.  Tells me to remove the double-sided printing module.

There has never been a jam it.

2-5 lack of ink cartridge (each message appoints a different color)

All of the ink cartridges are installed properly - and all the cartridges HP 950 and 951 appropriate.

6. lack of printhead failed

Print head is not absent, and it works fine most of the time.

The only way I can go forward is to turn off the printer.  I get a message on the printer displays asking if I'm sure I want to do this (or something like that) and I proceeded to turn it off (that I don't have the choice).

I wait a minute and turn it back on.  He me bawls to have turn it off then proceeds to realign the cartridges and wastes my ink, paper and time.

I searched a lot of small pieces of paper in all the places that the travel document but never found any.  Please note that I can print without incident and an hour later I have this problem.  Once I went through the steps of the printer works fine until another week or day.

When the problem occurs, it's ALWAYS before any paper began to move either from the toolbar State or feeder.

Any ideas appreciated.

"Hi lions99,

Depending on the cost I might prefer to have an authorized service HP person make the semi full reset, rather than risk bricking the unit.  I have a problem, however.  Using the "Partner Locator - United States" I can't find such a repair centre.

Don't forget that my printer is an Officejet Pro 8600

First, select the product category: Printers & Multifunction

So far so good.

Then select a product family: Officejet.

I have an Officejet Pro, which is not a listed option.  So I accept Officejet.

Thirdly, select a product.  This SINGLE product is the Officejet 9100 series.

I have no other choice, I accept.

I live in Lafayette, Indiana 47904

I started by putting in a 10-mile radius and received the following message:

Sorry, we don't have a match for your search of partners. Please click search again and try to increase the search radius or using a different criterion.

I increased the distance until I reached 3000 miles (anywhere in the continental of the United States) and got the same address.

If I used the "HP local partner in my region" who had no option of mileage, I still get the same message.  Maybe it is because I don't have the right product, but I used what was available, hoping that a repair center works on my model, too.

I do not want to ship it anywhere, so if you can not direct me to a repair center that I might be willing to drive to, I'll need to do the procedure myself.  If this is the case, I will contact you to confirm/clear upward by a few points on the process.

I appreciate the help that you have provided so far and any additional assistance that could be provided.

David ".

It would be difficult to just walk up to a repair center and get HP to replace or repair the unit. Your best option would be to call HP@8004746836 and see which option they have that they will give you the same statement I made in the product Monograph.

I suggest to call HP and see if they can help you by phone that might be easier to find a Service Center for repair near you.

THX

Tags: HP Printers

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