HP Officejet want 5740: HP Envy does not print from the photo tray

All of a sudden the printer refuses to print from the print bed.  I sat down today and photos of 4 x 6 successfully printed iPhoto.  When I went the second impression, it would only print from the paper tray.  All the settings are correct.  The window of the printer poster paper in all trays of correct size.  The printer settings are correct. I tried to restart the computer to reset, but in vain.

Hi @KarenPM,

I understand that you are having problems to print from the photo tray. I can help you with this.

I would like to do a hard reset to see if that will solve the problem.
Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
This ensures that the printer is full on and can help this situation.

Here are the steps to print the photos. HP ENVY 5540, 5570 Deskjet and Officejet 5740 - print photo printers.

If you're still having problems, it may be a damaged printer driver, try the following:

Fix permissions of the drive on the Mac:

Close all applications.

In the Apple menu, click OK, click Applications, and then click utilities.

Double-click disk utility.

Highlight your hard drive / partition on the left.

Click on check and then repair disk permissions.

Restart the computer...

Reset the printing system:

Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

Click on the Apple icon and then click on System Preferences.

Click on Printers & Scanners.

Make a right click (or Ctrl + click) in the left white side panel, and then click Reset printing system.

Click OK to confirm the reset.

Type the name and the correct password.

Click OK to reset the printing system.

Then click on the sign to add the driver, highlight the printer +. (you may need to click the drop down menu to select the name of the printer) Then click the Add button.

Try another application to see if you have the same results.

How is the printer connected? (USB, Ethernet, WiFi)

If you appreciate my efforts, please click on the "Thumbs up" button below.

If you have any questions, please let me know what steps you have taken and the results. Thank you.

Tags: HP Printers

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