HP Pavilion - 15z laptop computer: Out of Sync Audio and headset with mute

Data sheet:

  • Processor AMD Quad-Core A8-6410 + graphics AMD Radeon (TM) R5
  • Backlit display diagonal WLED HD BrightView of 15.6-inch (1366 x 768)
  • System of 8GB DDR3L (1 Dimm) memory
  • 750 GB at 5400 RPM hard drive hybrid

as said on the site

The audio drivers listed in Device Manager are:
AMD High Definition Audio Device

CyberLink WebCam driver virtual

Definition of Realtek Audio

* all so far

A also built in beatsaudio

Question:

The sound is fine as long as I don't nothing plug into the headphone jack. After I use headphones, whatever, the audio starts to go out of sync from the video. The video seems trolling of the audio in a few seconds.  The current patch I do is simply close the program with, either Chrome or a video player, then start it again. What tends to solve the problem sometimes, until it happens again. Built-in speakers have no question unless the helmet ruin the audio, then they begin to show the same effect. Also when the headphones are plugged and I put a video break and maybe go to another page for a bit and then come back to video, she became silent and the mixer Volume shows a Chrome icon doesn't produce any noise. When I restart Chrome, Chrome icon remains quietly on the volume mixer or it goes away and a new active icon in Chrome has taken its place. Y at - it sort of audio problem here which is known with this computer and is there a real fix?

If more info and details are required, I will produce the said info willingly.

Hi @DannyOhm,

You must restore you Windows to the factory settings on your laptop. Here is a document that will be used to do that.

If this does not help, you can call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click on the link for the number of support in your region. They will be happy to help you immediately.

Thank you.

Tags: Notebooks

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