HP Photosmart 5520 cannot connect to ePrint

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• HP photosmart 5520 cannot connect to the wireless router

  The printer has worked I went on holiday, and now it will not work. I have run the wireless network test, and it says "hp printer is unable to connect to your wireless router.  The wireless router is connected and works fine.  My hp wireless computer (windows 7) works very well.

  The structural 'found ssid network name' report, said down

  But "current configuration" has shown the SSID

  can anyone offer a fix?

  Help

  colleenmercy

  Hi colleenmercy,

  In the network menu, select default network.  This reset the current network settings and will help you reconnect the printer to the network.  You can use the Wireless Setup Wizard or reinstall the HP software to reconnect.

• Cannot get photosmart 5520 to connect wireless

  I bought a photosmart 5520 4 days ago and could not get it connected to my wireless network. After fishing trawl of the forum, I contacted HP support. After a thorough analysis of the printer, the technician decided it was likely to be the network card and it should be replaced.

  Now, I had my second printer and after implementation - it connected to the network and printed. I then decided to set up E-Print and the connected printer and downloaded some software and printed information to allow me to configure connected HP.

  I did this and then the printer is off. The printer is restarted, it will connect any.

  I tried to reset the default settings of the network, and then, it recognizes the network and by pressing the button on the router WEP key, it tries to connect - but fails every time.

  I have reset the printer / router / computer but nothing resolved.

  If it had not worked the first time, I suspect the network - but when it worked, it was fine.

  Help, please

  There is no WEP button on a router.  It is the WPS button... and do not use it.   Follow the manual to connect to your SSID via Infrastructure mode using a router.  Use the wizard to be installed on the front panel.

• 403 on photosmart 5520 server connection error

  Me too I have a 403 error code on my photosmart 5520. I have the router off turner & 5520, I have a connection, but still can not scan to e-mail.

  Hello @TPGJT,

  Welcome to the forums of HP.

  I understand you are having a problem connecting to the server when you try to scan to e-mail.

  I would like to help.

  I recommend that you set a manual DNS.

  I had the most success when using Google's DNS address.

  8.8.8.8 primary school

  Alternate 8.8.4.4

  The post following happytohelp01 has instructions for a manual DNS configuration.

  The post is for a Photosmart 7510, but the procedure will be very similar.

  Re: Efax 7510 still will not work after having extinguished/turned-on ePrint several times

  You can also view ePrint/Apps connectivity troubleshooting by PrintApper.

  He has a few good steps in troubleshooting for this type of problem.

  If you experience problems or have questions about one of the steps, please let me know.

• PhotoSmart 5520: Cannot scan on Mac

  Cannot parse after upgrade to Mac OS Siera 10.12.

  Hi back.

  I have a MacBook Pro with HP Easy Scan download and a HP Photosmart 5520. This is what works for me.

  1. start or restart 5520.

  2. place the point on the scanner and click the HP Easy Scan.

  3. follow the instructions.

  So far, he has work, but don't rest on that, Get HP. your stuff just with OS Sierra, 10.12.

  Paul

• HP Photosmart 5520: cannot find the printer

  Until last night I only had intermittent problems, using the scan on HP Photosmart 5520 function.  Then all of a sudden not analyze or print work - message there.  MacAir displays the RED DOT printer offline, by default.  The printer has remained non-connected.  I restarted MacAir.  I have turned off HP 5520, unplugged the wire to plug in a normal machine (of an extension of protection against overvoltages).  On reboot I have always run.  I then tried wireless live - without success.  Then, I removed the 5520 HP of the MacAir intending to reinstall.  To attempt to reinstall Mac Air is unable to find a printer.  The HP 5520 wireless network test results show no problem.

  Please notify.

  Problem solved.

  I turned Mac Air, printer and router off and restarts.  It worked.  The problem was the router!

• HP Photosmart 5520 - cannot print - using windows 7

  I have a wireless laptop and can go anywhere.  I can print the wireless network test results and Page of Configuration of HP network.   However, I can't print other documents.  My test results all the PASS and signal show as very good.  Current configuration as expected except DO NOT CONNECT Internet.

  I tried various tools and options on the HP Site and others.  I have reistalled printer driver and printer and wireless details says it is connected.  I don't have the ability to use a cable.

  It was suggested to my static ip address, I thought I'd made however on the prints on (and I have a lot in the last hours) the ip adddresses seems inconsistent.  After 5 hours, any help would be greatly appreciated.

  Hi @moports,

  Welcome to the HP Forums!

  I noticed that you are unable to print with your HP Photosmart 5520, on Windows 7 using a wireless connection. I'm happy to help you with your print!

  Please see the following guides:

  • "Printer is off-line" Message appears on the computer and the printer does not print: Windows 7.
  • The printer keeps Wi-Fi connection.

  Also, I recommend the HP wireless printing Center, Web site. You want to make sure that the router broadcasts not 5 ghz to 2.4 ghz.

  This post, incoming and outgoing Printer Ports, of @VisionAiry. I will tell you what ports must be open not closed on the router.

  Hope this information helps and have a great day!

• HP Photosmart 5520: Cannot print from desktop

  Just recently, I can't print from my desktop computer, but can my laptop. I have a few days ago.

  My print options presents the print job in the queue, but will not charge.

  Help!

  Hello @Smurfette1962,

  Thanks for posting in the Forums of HP and welcome!

  I would like to help with the problem that you are experiencing printing from your Windows 7 computer e-all-in-one printer, HP Photosmart 5520.

  If you see the print job stuck in the queue on a Windows 7 computer, I would recommend following the steps described in this document to solve the problem - HP printers - print jobs stuck in the queue for printing (Windows)

  Please reply to let me know if we've solved the problem!

  

• HP Photosmart B109: cannot connect the printer to the wireless network

  I have some setting wrong my printer for wireless printing. It has worked well in the past, but with my new macbook air - this isn't.

  I can't access the function where to add the printer to the wireless network (my router does not support WPS so his password WPA).

  I remember setting this up on a PC - easy with the driver provided by HP, but on the Mac, the configuration tool does not appear to be a function where I add the printer to the wireless network - and HP did not provide a driver, because it is supposed to work with the mac built-in software.

  The manual says only: "follow the instructions on the screen", but the printer does not have instructions on how to connect - on-screen tests, only that it is connected...

  Anyone who knows how to add the printer to a wireless network?

  Hello @Joahkim!

  Welcome to the HP community!

  I understand that you have a problem to set up all-in-one printer wireless HP Photosmart (B109n) with your new MacBook Air OS x 10.10. I want to help you with this.

  Have you changed your router or your password since the MacBook Air? If this is not the case, your printer can still be connected to the network and the trickiest part of that place will be done for us already.

  We will print a Network Configuration report to see if it is connected:

  • On the Control Panel, press the button next to Scan. The Scan/Wireless menu.

• Photosmart C4780 cannot connect to the wireless network

  My Photosmart C4780 worked just well, wireless, and now I can't print unless I connect it to my laptop or desktop via the usb cord.  I'm under that Mac OSX 10.9 with the Mavricks downloaded on both computers.  I was able to print from my Mac Mini, iPhone, iPad and MacBook Air all without problem, but now my WiFi network Test report said that I do not see "Network name (SSID found)".  The Configuration Page of my status Netowrk said HP network is Offline and my Active connection Type is None, but I can see my network under number of 802.11 networks discovered.  I think I just need to connect or reconnect the printer to the network but I can't find how to do this anywhere on the help site.  Can someone tell me how to connect my printer to my network now?  When I first installed it on the network, I had no 10.9 OSX with Mavricks so the installation CD works perfectly, but it does not work either.  One last thing, when I try to use the screen on the printer and go through the WIFI Protected Setup the two push button and PIN fails.  HELP PLEASE...

  Hi hisfunbox,

  I'm sorry to hear that you are having problems connecting to your wireless printer.

  I have included a document with steps on how to change the printer to a USB connection to a wireless connection. It has a paragraph for Mac OS X Lion mountain/OS X v10.9 Mavericks v10.8. The second option in this section is how to move from the existing USB connection.

  Installation of the software of the printer for a wireless network connection

  http://support.HP.com/us-en/document/c02273853

• Photosmart 5520 cannot get black ink to print

  I have successfully install a new black ink cartridge 564 in the photosmart printer 5520. It will print no black ink. However when I print a report of diagnostic quality printing black ink will print the words and rectangle boxes.  On the report there are 4 boxes, one for each color boxes, cyan, magenta and yellow are filled in with each respective color, howerer the black box is empty or the color of the white paper. My estimated black ink gauge says it is almost full. Can some help me?

   I have down loaded new updates and now my ink as been solved problem.

• Photosmart 5520: I have a HP's Photosmart 5520 wireless connected to my I Pad, has now stopped printing

  After that 2 years of free printing problem with my iPad, sure the printer not responding when I click Print it now also happens when I try to print from my phone.

  The printer is connected to the iPad, because he says so, it displays the print page and puts single or double face etc, however when I press 'Print' nothing happens.

  verified that the printer an all seems normal.

  Ideas please

  Hello
  
  Sorry to hear that you are experiencing printing problems.
  
  Try to restart your apple device - it's a simple solution that sometimes allows to restore the connection to the printer. If this help not, try to restart your printer also feeding community dn then unplug for 30 seconds before turning on again.
  
  Other things to check would be that there has been no recent changes to the wifi password.

• HP Photosmart 5520: cannot access a wireless printer

  I am trying to print to a printer, I had for a while.  I have upgraded the computer, the printer is connected to win 10 and am unable to set up this printer on my old Win XP computer.  When I go to the Setup process, I can see the printer in the printer list, but when I click it, it says that there is an access error.  If I click on 'Next', I have to enter a user name and password and no such thing has been installed on the printer.  I set up the printer to be shared and have done everything I can think of, but it does not work.  Any suggestions?

  Well sorry, but I don't know what you set your user name and password.

  You have a wireless router?

• HP Photosmart 5520 - cannot print envelopes DL

  I use Windows 8. When I insert a DL envelope to print (on the side of tray or middle) the printer ejects the non printed envelope and print the address on a sheet of paper A4 below. If I remove the paper it still ejects the envelope unprinted.

  I thought I could fool him by putting a piece of A4 size on top of the envelope.  Then, it prints on A4 paper and ejects to envelope.

  I changed the setting in the printer properties settings of the device in hand tray envelope DL, but it will not print the envelope.

  Any help would be welcome.

  Hello

  First ensure that you place the envelopes correctly according to the instructions below, don't forget to remove any other paper and only place the envelopes in the tray:

  http://support.HP.com/us-en/document/c03248041

  In addition, ensure the layout set correctly the application being used to print, below you can find the guidelines for Microsoft Word, for example:

  http://support.HP.com/us-en/document/c03275134

  Shlomi

• HP Photosmart 5520 - analysis problems

  10.9.2 OSX

  HP Photosmart 5520

  Connected wireless to the MacBook Pro.

  Have been able to search more than a year. But suddenly the scan does not work. (Error message: Communication cannot be established). I tried to uninstall and reinstall. Now the button scan and hpScan is gone!

  I need to analyze things. What should I do?

  Hey @thesakuratong,

  I understand that you have a problem scanning to your Mac OS X 10.9.2 OS of your HP Photosmart e-all-in-one 5520, printer. I would like to help you today to solve this issue analysis and recovery of your HP software on your computer. Can I have it please execute step by step troubleshooting below.

  Step 1: Uninstall the drivers and software:

  1. From the desktop, double-click Macintosh HD, and then click Applications.