HP PRINTER P2035 NOT RECOGNIZED USB.

I BOUGHT THE NEW PRINTER HP P2035 LASER PRINTER AND NOT ABLE TO INSTALL IN WINDOWS 7. I USE THE ORIGINAL CD TO INSTALL IT BUT WHEN THE TIME TO CONNECT USB, I CONNECT BUT NOT RECOGNIZED AT ALL. I CHANGED THE USB PORTS BUT SAME PROBLEM. ALL USB PORTS ARE WORKING OTHER DEVICES WORK IN ALL THE USB PORTS ON MY DESKTOP COMPUTER.

I DOWNLOADED THE NEW VERSION UPDATE OF P2035 HP/SUPPORT STILL THE SAME PROBLEM. I FORMATTED MY DESKTOP SAME PROBLEM. I UNINSTALLED THE ANTIVIRUS BUT NO USE. THE OPERATION OF THE SOFT WARE TILL PRINTER CONNECT THE USB CABLE AFTER THAT NO RESPONSE. NOW I AM IN TROUBLE, SINCE I AM NOT ABLE TO USE THIS NEW PRINTER. I HAVE OTHER MODELS OF PRINTERS HP (P1006, P1102) AS THESE ARE INSTALLED VERY SOON. ONLY THE MODEL P2035 IS FACING PROBLEM.

I INSTALLED THE USB 2.0 & 3.0 DRIVERS TO CHECK IT OUT. SAME QUESTION. EVEN WITHOUT INSTALLING ANY DRIVERS, ANY PRINTER IS ON AND JUST CONNECT WITH THE USB PRINTER CABLE TO THE COMPUTER IT WILL RECOGNIZE. THIS PRINTER HAS NO ANSWER AT ALL.

NOW WHAT SHOULD I DO?  IF YOU SOLVE MY PROBLEM, I TRY TO INSTALL MY NEW PRINTER.

Thank you

PRABHA

(PII removed)

Hello Prabha,

Thanks for posting your query in Microsoft Community Forum.

  1. Do you have an error message when it is not detected? If YES, what is the exact and complete error message that you receive?

I understand that the USB device is not detected by your computer. The question may arise if the currently loaded USB driver has become unstable or damaged or if your PC requires an update for problems that could conflict with a device USB and Windows. This can also occur if your USB controllers may have become unstable or corrupt. So, I would suggest trying the following steps and check if the problem persists.

Method 1:

Please try the fixit (s) provided below which will help you solve common problems associated with devices and USB ports.

If method 1 does not work, try Method 2.

Method 2:

Remove and reinstall all USB controllers.

  1. Open Manager devices by clicking the Start button, click Control Panel, click system and security, and then, under System, clicking Device Manager. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
  2. In the list of the categories of equipment, locate and expand Bus USB controllers.
  3. Right-click every device under the Bus USB controllers node and then click Uninstall to remove them one at a time.
  4. Restart the computer and let the USB controllers get reinstalled.
  5. Plug in the removable USB device and test to make sure that the problem is solved.

If the problem persists, go to method 3.

Method 3:

Disable USB selective suspend framework. This method prevents your power off USB device.

  1. Click the Start button, type power management in the search box, and then click choose a power plan.
  2. Next to your currently selected plan, click Change Plan settings.
  3. Click change advanced power settings.
  4. Click in the box USBsettings, and then expand the USB selective suspend settings.
  5. Click on the area, and then click the menu drop down and select disabled.
  6. If you use a laptop, click the cell, and then click the menu drop down and select disabled.
  7. Click apply, and then click OK.

If your problem still exists, go to method 4.

Method 4:

This method will install the latest drivers from device to your USB device.

  1. Click the Start button, type Windows Update in the search box, and then click Windows Update in the results pane.
  2. Click find updates. When the scan finished, click optional review updates.
  3. Click the check box next to the update, and then click install updates.
  4. If you are prompted, read the license agreement, then click I agree.
  5. Follow the instructions on the screen to download and install updates.
  6. If you are prompted, restart your computer.

More information: Update a hardware driver that is not working properly

If the device fails after updating the driver, you can try to roll back the driver with its previous version.

Restore a driver with its previous version

Hope this information is useful. If the problem still persists, please post back for further assistance, we will be happy to help you.

Kind regards

Tags: Windows

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