HP ProtectTools encryption recovery disk: USB drive not recognized

I encrypted hard drives of a couple of notebooks HP Elitebook 8560p using HP ProtectTools drive encryption. Saved 4GB USB DRIVE formatted FAT32 discs recovery keys. BIOS and latest available drive encryption versions today.

Today I decided to test the functionality of recovery. So, when the BitLocker Drive login screen appears at the start, I select Recovery. Then I click on browse to find the recovery on the USB drive key. However, the USB is not visible doesn't help not hit 'refresh readers '. I tested it on two laptops. The system simply does not see the USB drive at this stage (works very well under Windows). Any ideas? I lived the most obvious BIOS settings.

An update on a case where someone has the same problem:

The USB key is recognized and everything works fine if the laptop is in its docking station, and the USB is connected to the USB port of the docking station.

Tags: Notebooks

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