HP Simple pass - detects not fingerprint reader

Similar Questions

• The Digital Persona does not detect the fingerprint reader in Windows 7

  I have upgraded from Vista to Windows 7 Pro (full installation). Now, DigitalPersona does not detect the fingerprint reader. I tried to uninstall and reinstall the driver and the program, does not. Any ideas?

  Hi Cankermechanic,

  I suggest that you try to update the drivers supplied by Device Manager and check.

  See the link for update drivers: update a hardware driver that is not working properly: http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isn ' t-work properly

  If the problem persists, I would recommend that you uninstall drivers and reinstall the drivers from the site Web of Digital Persona, if that is helpful.

  If the problem persists, I suggest that visit you the manufacturer for further assistance from the link below:
  http://www.askpersona.com/

  I also recommend that you contact the manufacturer of the computer for further assistance on this issue.

  Thank you, and in what concerns:
  Swathi B - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• ENVY 15-k006tx: does not fingerprint reader

  Recently, I upgraded to win 10 (64-bit) Home from 8.1 to win.

  Since then, he had problems with the fingerprint reader.  I can start the machine by sliding my finger, but after the screensaver login screen, I couldn't. From there, I could use only PIN or password when connect you. In the end I had to disable the fingerprint reader.

  Yetserday I handed my machine to win 10. After that the fingerprint reader does not work on my machine together al. It doesn't show any option for fngerprint anywhere

  Manager of devices will display a yellow mark excalmation on sensors Synaptice FP.

  HP simple pass does not show me the option of fingerprint.

  I tried to install the driver from the HP site but once again, but it was of no use.

  Would appreciate if you can help me with this.

  My cell phone product is that j2c51pa #ACJ and serial number is [removed personal information]

  @Reeps

  System:

  HP ENVY 15-k006tx notebook PC

  You have not said; I guess that you install the following driver:

  File name: sp72143.exe

• I have a laptop hp envy dv7 - 3723cl, the simple pass does not work

  My simple pass does not work. I have check the biometric device, the software is up-to-date, and it gives me an error code 19.

  On my installed programs I do not see the simple pass program is no longer.  How can I get the correct software to reinstall?

  Help, please

  Hi @GStefanakis ,

  Welcome to the HP Forums!

  It's a great place to find answers and information!

  You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more

  I was unable to locate specific information about a desire dv7 - 3723 cl.

  How can I find my model number or product number?

  Here is a link on technet.microsoft.com that can help.   Code 19: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged

  You can try a system restore to a date well known.  Using Microsoft System Restore (Windows 8)

  If the above did not help, I uninstall and reinstall the software Simplepass.  Using the Recovery Manager to restore the software and drivers (Windows 8)

  I hope this helps!

  

• Simple pass does not record Web sites visited or passwords

  My Simple Pass is not Simple!  Occasionally will pick up the web sites visited and ask if it needs to store information and the password.  In this case, Josette.  How should I do for each site visited with a password, it will store it?  Thank you

  Retirement, try here.

  http://Windows.Microsoft.com/en-us/Internet-Explorer/fill-in-forms-remember-passwords-AutoComplete#IE=ie-11-win-7

  REO

• simple pass does not work to open emails

  simple pass does not work to open emails

  Duplicate the content of the Post-

  My os is windows7 IE9 browser

  Pass Simple contact support.

• HP simple pass is not grateful fingerprints already registered

  I have the HP envy and I use simple past very well for centuries, but then I tried to analyze my fingers to fix, because he seemed to have a lot of trouble recognizing me so when I went through, I deleted the fingers and tried to enter again, but whenever I scan one of my fingers it is said that the finger is already registered HOWEVER when I scan my finger outside of the program it asks me for the program installation HP pass simple, but when you click on configure it does not open the program

  I tried to repair the program with the control panel

  So how can I reset the program for a new installation?

  is there a place where I can download a replacement copy?

  Thank you

  well, a google search for images after writing this: hp install simple pass

  Sorry for blocking upward forums

• I forgot my password, simple pass does not read my finger

  I can not connect. I don't remember my password, I can't use a simple pass.

  Initially, the cell will have the recovery Partition and that would give you an option to create a recovery disk set. If you have not created these recovery discs when the laptop was in working condition we can do right now

  From now if you need to recover your laptop through the new operating system, you can check if the recovery Partition

  is a condition in a work, or not, if yes you can easily recover/restore your laptop

  If the recovery Partition is corrupted

  You need to call HP Support and demand for a set of recovery disks, then you can recover/restore your laptop at the earliest

  OR

  You need to call Microsoft and buy an operating system with the license key, so that you can recover/restore your laptop at the earliest

  Please Contact HP Support by phone for help without delay

  You can check your warranty here to check the status

  Hope this helps, for other queries in response to the post and feel free to join us again

  * Click on the star of CONGRATULATIONS on the left to say thank you *.

  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

  Thank you

  K N R K

  Although I am an employee of HP, I speak for myself and not for HP

• HP Simple pass does not properly.

  I just bought a HP Envy 17 TS last Friday. And the finger print scanner does not work properly. On the basis of the recommendations of the Forum of Microsoft, I deleted and updated drivers for both the pass Simple biometric and HP.

  Here's the situation. HP Simple pass works for passwords of website and all but don't work try to use it to connect to windows itself. However, if I uninstall use the print and Pass Simple unlock this 8.1 of Windows has its own, it works. Pass Simple to reinstall and it stops working again.

  dmcbain,

  Welcome to the HP Forum.

  There are a lot of Envy 17 over there - I think left, unsaid and you details give a better idea - it should be sufficient because they are similar in nature (structure and file locking).

  It is likely that your laptop came with HP SimplePass version 8.x installed - it's the Softex version and it should work pretty well, and he would be able to get along with native login provided with Windows 8.1.

  You could try the following to see if you can get things back in order.

  Reminder: For best results, do not skip a recommended reboot sequence.

  • Make sure that all of your Windows updates are complete and up-to-date.  This is essential.  On a new system, it takes a few laps and restarts.  Once updates are complete, you can, if you like to put updates 'Notification' for the future.  If you install a new Windows updates, restart the laptop.
  • If you have not yet, download install .NET Framework 4.5.1: Microsoft .NET Framework 4.5.1
  • If you install the framework, reboot the laptop and connect
  • Create a Restore Point create a restore - Win7 Point OR create a restore point Win8
  • Start > type anywhere 'rebecca' or Recovery Manager >
  • Click here to start the Recovery Manager > under "I need immediate help" >
  • Drivers and reinstall Applications > find and reinstall your driver fingerprint sensor fingerprint validity
  • Close all your programs and shut down your computer
  • Unplug everything (little unifying for the keyboard / mouse external can stay)
  • Perform the Hard Reset for your laptop
  • Start the computer and connect

  Consider: you can probably run the version of HP SimplePass 6.x on this system - it is AuthenTec version, fully functional in terms of features and support webcards and Windows logon, too.

  See the following to download and install HP SimplePass version 6.x.  You can skip the part about reinstalling your fingerprint driver - you have completed this step.

  Open the file > click Download > click 'open in Adobe Reader.

  Simple Instructions for upgrade HP SimplePass

  + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +

  HP will never call on the phone and ask for money to 'secure your PC.

  Say "No, thank you," and hang up.

  Cybercriminals can call you on the phone and claim to be from Microsoft.

  See: Microsoft Safety & Security Center

  Mark my answer "accept as Solution" when providing a solution or workaround!

  + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +

  Click on the thumbs-up Bravo !

  It's a nice way of saying 'Thank you' for help.

  While I strive to reflect best practices of HP, I do not work for HP.

• HP Simple pass does not not windows 8.1

  I have a computer portable quad edition of HP Envy 15

  I've updated my HP simple pass to this day and still I could not use wisely!

  I could never save all Web sites with it or connect to my pc with it!

  So, I uninstalled it in the programs list in the control panel!

  now, I am unable to reinstall it correctly. the State of message "Failed operation program" keeps coming back!

  I don't know that I download the software right simplepass! I need help to know where to find the client software and to help me use the fingerprint reader to connect to Web sites and in my pc!

  Cyril

  Try this... it should work

  http://ftp.HP.com/pub/SoftPaq/sp64001-64500/sp64339.exe

• HP Simple Pass: Does not allow widows connect you

  I just bought the HP ENVY 17. The simple HP goes I put my fingerprints and the web attempt to connect you but nothing has worked. I tried logon windos, but it doesn't work anymore. The Palm with the fingers are not displayed and now afer disable all the options I tried to activate the logon windows again, but he said tha the password is wrong a TI is not. In addition to this in the biometric devices section, it says that I don't have a finger print reader.

  How do I trouble the HP simple pass or restart?

  Hi KN26,

  Yes, go ahead and uninstall it first.

  Thank you

• simple pass will not let me analyze my finger

  HP simple past is installed and running, but it will not let me analyze my finger guard telling me to try again but doesn't give me anytime to do.

  HP Envy DV6 7211TX laptop

  HP Simple pass the version of the driver = 8.00.51

  Downloaded from http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-124010-1&cc=us&dlc=en&lc=en...

  I uninstalled the HP provided drivers and allowed one from windows update Windows Installer. Which corrects the problem. I am now able to read my fingerprint.

• HP envy 15-j067cl Simple Pass does not work

  Just bought Envy 15-j067cl yesterday with the fingerprint reader, which I've never used it before.  I did all the updates of Windows 8 and then upgraded to level to Windows 8.1.  I uninstalled Norton, using the removal tool, because I have a current subscription for other security software.  I tried to find a way to implement the Simple collar, which is what I understand how to set it to use my fingerprints.  I was unable to put in place.  I checked for Validity Sensor Device Manager and saw the yellow exclamation with this message:

  "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) "

  I checked this site, saw a suggestion for drivers of HP recovery, so I did it and now the validity sensor does not show in the Device Manager.  It shows only as "unknown device - another device."  How can I fix it?

  Hello

  First, if you haven't already done so, install the driver from Chipset 8.1 on the following link.

  Chipset Driver - Windows 8.1

  When this has completed, restart the laptop.

  Then see if you can install the following Validity Sensor driver.

  http://ftp.HP.com/pub/SoftPaq/sp63001-63500/sp63418.exe

  Kind regards

  DP - K

• Simple pass does not not on an ENVYdv7

  My school e-mail admin apparently disabled my Simple Pass.  I set myself since my student email to forward to a regular e-mail account so I don't have to go to this site.  How to re - activate the Simple Pass to connect to web sites?  The simple collar works under IE, but not in Chrome.

  MBrown,

  Unless something has changed in the last few days, Chrome V29.x may not work with HP SimplePass.  Apparently, the problem is related to the way in which Extensions are used.   According to one user, Chrome said "it's not their fault.  The redone problem surface with a version of Chrome V29.x, who was apparently released in the last week of August.

  I can offer the following:

  EDITS 21 Sept 2013 ===============================================================

  HP has released a version update HP SimplePass on 18 September 2013.

  The updated SimplePass version would have been solves the problem with HP SimplePass and Chrome.

  Chrome and HP SimplePass V6.0.100.272 workaround

  has been replaced by:

  Chrome and HP SimplePass V6.0.100.276 fix

  What follows still applies:

  Simple Instructions for upgrade HP SimplePass

  ================================================================================

  I hope this helps and that you can access your email again.

  Click on the star of congratulations !

  It's a big 'thanks' for the author's efforts to help you.

• SImple pass does not load? Want to register Fingprints

  Yesterday, I decided to do a clean boot since my startup has been slow. Now, for some reason, I can't to my fingerprint reader, even if I downloaded again the file at hp support here and installed the program.

  Here is a picture of the screen: it keeps loading and will not let me register new fingerprints.

  

  

  And it wont let me add logon. I'm puzzled as to what I can do next to fix this. Any help is appreciated, thanks!

  I use a HP Pavilion dv6-3225dx Entertainment Notebook PC

  biscuitpeach,

  Thanks for posting.

  I'll try to help you get SimplePass works again. As this problem occurred after a clean boot, this indicates that you probably disabled what was required for the program to run.

  If you want to go back and UN - do the boot, which may help. Just reactivate the brand-new and restart the computer.

  Also, as he was working recently, you can try a system restore. You can bring the ocmputer goes back to a time where he worked: http://support.hp.com/us-en/document/c03327545

  If it still does not work, go to control panel, then programs and features. Uninstall SimplePass, and then restart the computer. Try reinstalling it again once, then restart the computer before using it.

  After that, you can check in the BIOS if the issue is not resolved. Start the computer and press F10 to access the BIOS. Go to the System Configuration. If you see an option for biometric support, make sure that this option is enabled. If you do not see the option don't worry in this regard.

  Well, let me know what happens. Have a good