HP Support Assistant fatal error 1603

I have a 2 week old Envy 15-j151sa. This morning I noticed that an icon for HP Support Assistant had appeared on my desk, it did not exist before. I thought that maybe he had updated itself so I clicked on the icon, but as soon as he tried to open it it crashed. The message says "Error 1316 HP Support Assistant. The specified account already exists. Then followed another message "1603 Fatal error during installation". Windows Installer Help, msi.chm or MSDN for more information "then finally,-3.

I tried to uninstall HPSA and re-setup, by using SP68201, but I just get everything above. That means "the specified account already exists." What account is this?

Thanks for any help.

Ok. I had sorted it. I used a Microsoft Fixit, uninstall and install Fixit. That allowed me to remove the offending are based of HPSA. Then, I was able to install the last sp68201.

Tags: Notebooks

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