HP Support Assistant reported three driver updates available, but cannot be installed.

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• AT100_ ICS 4.04.05 update available, but cannot be upgraded

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  If you run the update of gas station again once you have done the factory reset, it works?

• HP laptop - 15-ay011nr: HP Support Assistant suggests an incompatible update to my system

  Hello

  HP Support Assistant suggested three updates for my system.

  When you try to download the wizard, all of the facilities have not (a phenomenon that has been described by some other posters in this forum).

  So, I looked for each three updates directly in the HP site, after finding my computer and the operating system (HP for computer laptop 15-ay011nr, 10 64-bit Windows).

  I have found two of the updates, but not the third, called: "Intel WLAN for Micorsoft Windows", with Softpaq number SP76133, version 18.40.0.9Pp2, if it is relevant.

  When I reviewed this softpaq number in the site, I have found, but saw that it's only for windows 7 and 8.

  Why the HP support assistant that suggest an update for my system win 10?

  Am I supposed to download it?

  If not, is there a way to stop the support Wizard to think that I should install it?

  Thank you!

  Eitan

  Hey there! @Eitan_L, thank you for visiting the Forums from the HP Support!

  I understand that HP support assistant is to give false information.

  I suggest you uninstall all components of HP support assistant programs in Control Panel.

  Restart your PC and reinstall the latest version of HP support assistant from this link: http://hp.care/2ezPyyk

  After installation please try to check the updates and see if you still have the same problem.

  Please let me know the results!

  Have a great day!

• Pavilion 15-p246sa: BIOS update successful but cannot now access the BIOS screen

  The recommendation in HP Support Assistant I've just updated BIOS version f33, f34.  This succeeded and the Pavilion starts normally.

  However when I try pressing ESC at startup key is ignored and the trunk.

  How to reactivate the computer to respond to the ESC key and allow me to access the system configuration utility?  Have I somehow corrupt CMOS data?

  SOLVED!  I discovered the site of download drivers HP there is more BIOS updates for my Pavilion, the last being F.42.  So I installed this.

  At that time, it was possible to get the system configuration utility by pressing the ESC key.  However, it works a cold power upward, not reboot.

  Also the window by pressing the key is very short, some say about one-fifth of a second, and if you press two times you do not see the system configuration at all.  If some patience is required.

• I had to erase my hard drive, lost everything, but I re-installed windows 7 and it would not accept my key.

  I had to erase my hard drive, lost everything, but I re-installed windows 7 and it would not accept my key, do I have to buy a new key?

  Original title: Activation of Windows 7?

  Skip entering your product key Windows 7 and complete the installation.

  When you reach the desktop, click Start, right-click on computer

  Click on properties

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  Click the link x days before activation.

  Click on the link that says: "show me other ways to activate.

  Enter the product key

  Click next

  Select the Activation of the phone

  Click Next when you enter your key page

  Select your country

  Click Next, call the number listed

  Be sure to explain your situation to the Appeals Officer.

  Provide the installation generated when ID requested by the call agent

  They give a confirmation ID in return, enter it

  Click next to complete the activation.

  However, the requirements for the media upgrade is that you have an operating system already eligible such as Windows XP or Vista installed to use it. Since the Windows 7 end user license agreement.

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  So, if you are always denied, you will just have to reinstall Windows XP or Vista and let it do the verification of eligibility.

  or

  How to activate Windows 7 manually (activate by phone)
   
  1) click Start and in the search for box type: slui.exe 4
   
  (2) press the ENTER"" key.
   
  (3) select your "country" in the list.
   
  (4) choose the option "activate phone".
   
  (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
   
  (6) explain your problem clearly to the support person.
   
  http://support.Microsoft.com/kb/950929/en-us

• I m using ipad mini I got the app store update message about garageband 2.1.1 and I hv software download full GarageBand via itunes, but cannot be installed software bcz itunes sync error

  I m using ipad mini I got the app store update message about garageband 2.1.1 and I hv software download full GarageBand via itunes, but cannot be installed software bcz itunes sync error

  Try to reset the App Store:

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  Then perform a forced reboot. Hold down the Home and Sleep/Wake buttons simultaneously for about 15-20 seconds, until the Apple logo appears.

  Then reconnect to the iTunes Store.

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• HP Support Assistant will not download updates to date, or all the 'health check '.

  Recently, I noticed that my HP Support Assistant continued to inform me of new updates available. In addition, every time I try and do a manual check for updates through the app, the 'health check' will fail. I have a HP Envy 14, edition Audio Beats. The model number is XG981UA #ABC.

  In addition, I do not know if that changes anything but the most recent update, I downloaded was the most recent version of the ATI Catalyst Control Center (I need the drivers for Battlefield 3).

  Anyone know of a possible solution for the Support Assistant software?

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant by opening windows control panel, open programs and features, make the entry for HP Support Assistant right click and select uninstall.  Once this process is complete, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the laptop.

  Kind regards

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• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• HP ENVY notebook: Support assistant - unable to check updates

  HP Support Assistant does not work correctly. Try looking for updates/messages, it connects to the HP Server but then goes no further. I find myself with the following:

  

  I've deleted and reinstalled, but it makes no difference.

  (Interestingly, the HP support site is not recognizing my phone either on the option "identify now".)

  Laptop HP ENVY - 15-ah150na (ENERGY STAR)

  SN - [personal information]

  PN - N7H24EA #ABU

  Windows 10, 64-bit.

  Since there are about 3 hours, the laptop in question crashed and is now stuck in a loop of startup repair. It seems that HP Support Assistant is currently the least of my worries.

• My battery on my compaq presario cq56 is not recognized. It's not even an icon for it. Hp support assistant said trying the update of the bios battery. I can't find to download... Help, please!

  My battery on my compaq presario cq56 is not recognized. When I ran the test on HP support assistant, he says take the battery off and then powered off and that did not help. He said to ensure that the latest version of the BIOS battery has been installed but I can not find how or where to do... someone know how and if it is the best thing to do?

  Hello

  This document includes the steps of research, download and installation of updates to the BIOS (Basic Input Output System) or ROM (ROMPaq) for your HP or Compaq laptop.

  Update for AMD processors

• I have Photoshop CS5 and I get messages that there are updates available, but when I go to download and install them I get the message "there was an error downloading this update. Quit and try again later. "What can I do to fix this?

  I have Photoshop CS4 and do pass messages that updates are available, but when I go to install I get the following message:

  "There was an error downloading this update, please try again later." I tried several times without success.  What I'm * wrong?

  Remove all content following the location on your computer and try to update again.

  Win 7 and higher: : \Users\AppData\Local\Adobe\AAMUpdater\1.0\

  Mac OS (Library of the user): ~/Library/Application Support/Adobe/AAMUpdater/1.0/

  Please see:

  Access the hidden user library files. Mac OS 10.7 and later versions

  Let me know if it works for you.

  Kind regards

  Ashutosh

• Update available but continues to do not...

  I've had my laptop for 7 months now and just the other day was eager to make a RESUME for a job, well I got work from microsoft here that I never messed with and decided to open it. Its what is supplied with the computer. So I clicked on update as it recommended and I am currently online 11 new updates for her and every time I want to download them it tells me that he didn't read 646 error. Can I just hide? These are updates...

  Update of security for Microsoft Office 2007 (KB951550)

  Download size: 2.0 MB

  You may have to restart your computer for this update is taken into account.

  Update type: Important

  A security in Microsoft Office 2007 vulnerability that could allow information disclosure. This update resolves this issue.

  More information:

  http://support.Microsoft.com/kb/951550

  Help and Support:

  http://support.Microsoft.com/?ln=en-us

  Update of security for Microsoft Works 9 (KB2092914)

  Download size: 2.0 MB

  You may have to restart your computer for this update is taken into account.

  Update type: Important

  A vulnerability of security in Microsoft Works 9 that could allow arbitrary code to run when opening a file modified for malicious purposes. This update resolves this vulnerability.

  More information:

  http://www.Microsoft.com/technet/security/bulletin/MS10-056.mspx

  Help and Support:

  http://support.Microsoft.com/kb/2092914

  Update of security for the viewer PowerPoint 2007 (KB970059)

  Download size: 858 KB

  You may have to restart your computer for this update is taken into account.

  Update type: Important

  A vulnerability of security in Microsoft PowerPoint Viewer 2007 that could allow arbitrary code to run when opening a file modified for malicious purposes. This update resolves this vulnerability.

  More information:

  http://www.Microsoft.com/downloads/details.aspx?FamilyId=141B8338-5C52-4326-A9E4-D2F2D8940D9C&displaylang=en

  Help and Support:

  http://support.Microsoft.com/?ln=en-us

  Update of security for Microsoft Office System 2007 (KB2277947)

  Download size: 2.0 MB

  You may have to restart your computer for this update is taken into account.

  Update type: Important

  A security vulnerability in the 2007 Microsoft Office System and the Microsoft Office Compatibility Pack that could allow arbitrary code to run when opening a file modified for malicious purposes. This update resolves this vulnerability.

  More information:

  http://support.Microsoft.com/kb/2277947

  Help and Support:

  http://support.Microsoft.com/?ln=en-us

  Update of security for Microsoft Office System 2007 (KB969618)

  Download size: 719 KB

  You may have to restart your computer for this update is taken into account.

  Update type: Important

  A vulnerability of security in Microsoft PowerPoint 2007 that could allow arbitrary code to run when opening a document with maliciously changed. This update resolves this vulnerability.

  More information:

  http://www.Microsoft.com/downloads/details.aspx?FamilyId=E1D3A4C3-538A-4f98-8D60-250803A80E2A&displaylang=en

  Help and Support:

  http://support.Microsoft.com/?ln=en-us

  Update of security for Microsoft Office System 2007 (KB972581)

  Download size: 1.0 MB

  You may have to restart your computer for this update is taken into account.

  Update type: Important

  A 2007 Microsoft Office System security vulnerability could allow arbitrary code to run when opening a file modified for malicious purposes. This update resolves the vulnerability so that the 2007 Microsoft Office System documents are managed appropriately.

  More information:

  http://support.Microsoft.com/kb/972581

  Help and Support:

  http://support.Microsoft.com/?ln=en-us

  Update of security for Microsoft Office System 2007 (KB982312)

  Download size: 7. 4 MB

  You may have to restart your computer for this update is taken into account.

  Update type: Important

  A security vulnerability in Microsoft 2007 Office System and 2007 Office system Compatibility Pack that could allow remote code execution. This update resolves this vulnerability.

  More information:

  http://support.Microsoft.com/kb/982312

  Help and Support:

  http://support.Microsoft.com/?ln=en-us

  Update of security for Microsoft Office System 2007 (KB982331)

  Download size: 7. 4 MB

  You may have to restart your computer for this update is taken into account.

  Update type: Important

  A security vulnerability in the 2007 Microsoft Office System and the Microsoft Office Compatibility Pack that could allow arbitrary code to run when opening a file modified for malicious purposes. This update resolves this vulnerability.

  More information:

  http://support.Microsoft.com/kb/982331

  Help and Support:

  http://support.Microsoft.com/?ln=en-us

  The 2007 Microsoft Office Suite Service Pack 2 (SP2)

  Download size: 225.5 MB

  You may have to restart your computer for this update is taken into account.

  Update type: Important

  Service Pack 2 provides the latest updates to the 2007 Microsoft Office Suite.  This update applies to Microsoft Office Project, Microsoft Office SharePoint Designer, Microsoft Expression Web, Microsoft Office Visio and Visual Web Developer.

  More information:

  http://www.Microsoft.com/downloads/details.aspx?FamilyId=B444BF18-79EA-46C6-8A81-9DB49B4AB6E5&displaylang=en

  Help and Support:

  http://support.Microsoft.com/?ln=en-us

  Update for Microsoft Office System 2007 (KB967642)

  Download size: 376 KB

  You may have to restart your computer for this update is taken into account.

  Update type: Important

  This update fixes an error that may occur during the installation of Microsoft Office suite Service Packs.

  More information:

  http://www.Microsoft.com/downloads/details.aspx?FamilyId=E93AB1BE-ADE6-4ff8-8637-DBD3EBE3C5C5&displaylang=en

  Help and Support:

  http://support.Microsoft.com/?ln=en-us

  Update for Microsoft Office System 2007 (KB981715)

  Download size: 7. 4 MB

  You may have to restart your computer for this update is taken into account.

  Update type: Important

  Microsoft has released an update for the 2007 Microsoft Office System. This update provides the latest fixes to Microsoft Office System 2007. Additionally, this update contains stability and performance improvements.

  More information:

  http://support.Microsoft.com/kb/981715

  Help and Support:

  http://support.Microsoft.com/?ln=en-us

  You should consider any named Update security update for... do a "critical update" that you want to install as soon as POSSIBLE.

  You don't want to hide any update of security!

  If it is not a security update, you should get Office 2007 Service Pack 2 (SP2) installed as soon as POSSIBLE. (Believe me).

  If you don't have a disk for Office 2007, skip this trick and do one or more of the other.

  =======================================

  Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.

  Welcome & thank you for your comments.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Cannot find Windows Platform Update in Windows Update, used to be here, but cannot be installed

  I'm having a problem with the download of the update of the Windows platform. About two months ago the update appeared in Windows Update and I started the installation. However, my computer froze before the update was finished and had to be forced to close. I tried to install the update several times thereafter, but he kept stopping at 1%. I though I'd have another go at him today, but the update happened to Win. Update. It is not in the hidden no more updates.

  I use Vista 32 and have installed SP2.

  Does anyone have a solution? And please, I'm without a computer whizz and not a mother tongue English, so as short as possible will be much appreciated.

  You SHOULD have installed the free trial Norton, (b) download / run the Norton removal and then c installed Norton Internet Security BEFORE the free trial period had expired, not after. [And no, Norton Support won't tell you this!]

  This being said, cross your fingers and try the following:

  [You may want to print these instructions for reference offline. If a step said to reboot, reboot.]

  1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  2. close all open applications (that is, anything with an icon on the taskbar).

  3. After completing some you have a copy of your handy product key, uninstall all Norton software (including LiveUpdate and everything Norton Add ons) via Control Panel | Programs | Uninstall a program (or Control Panel |) Programs and features, if you are using the classic view).

  4 IMPORTANT! -Online activate Windows Firewall immediately after the restart.

  NB: Now you're "working without a net": no to ANYTHING else online (e.g., navigation, reading e-mail, chat) until you have completed step #7 below!

  5. right click on the file that you saved in step #1 above, and then select run as administrator.  DO TAP not your keyboard until the race ends, then restart.

  6. do a clean install of Norton Internet Security 2011 (using your product ID, if need be) & reboot. CF. http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN

  NOTE: Do NOT activate or install additional modules of Norton (for example, Norton Anti-Phishing) immediately.

  7. manually and repeatedly run LiveUpdate (Norton) until you get a prompt "no update more".

  8. open Internet Explorer (only) to http://support.microsoft.com/kb/923737 & run the difficulty.

  9. open Internet Explorer (only) to http://support.microsoft.com/kb/971058 & run that set it by DEFAULT and modes and AGGRESSIVE. [1]

  10. restart a last time & test.

  NOTE: The platform update (KB971644) is ONLY available through Windows Update.

  ~~~~~~~~~~~~~~~~~~~~~~~~
  [1] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not the list of installed updates.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• I have a CS4 Design Standard drive, and anything but Photoshop is installed correctly.

  I have a Standard in Design CS4 for Mac OS drive (I'm under El Capitan), and anything but Photoshop is installed correctly. However, when I try to open Photoshop it reads, "cannot open the application"Adobe Photoshop CS4.app"because it may be damaged or incomplete." Any thoughts? I tried uninstalling and reinstalling several times, after that it recharges, Photoshop only or all components and nothing works.

  I know it sounds crazy, but sometimes this problem is due to the error of installation as the problems of disk media.

  To confirm that you try downloaded installation file. Uninstall Photoshop and then download the Design Standard suite and during the installation process, in the select list only Photoshop CS 4, uncheck all the others and then install Photoshop CS 4 only and then try to start.

  Download the CS4 products