HP TouchSmart 300 connection issues

Hi, I have a HP TouchSmart 300 with Windows 7 Edition Home Premium that I bought in 2008. Yesterday morning it was working completely fine. The end of the night when I turned it on again, it took a while to start and join the log on screen. I was thinking just leave it off overnight and turn it on the next morning to see if that would help. I turned it on this morning and it took awhile to get to the log on screen, but he got there. Once I logged it took awhile to open a session and he stayed right on the Welcome screen indicating the loading circle. When he connected, the screen was black. Works and move the cursor, but everything else was black. I pressed Ctrl + Alt + Del and the usual options screen appeared. I clicked on log off. I then logged back in and it started to load for awhile then all returned to the login screen. I connected again and again the black screen with the cursor to work. So I pressed Ctrl + Alt + Del again and cliked start the Task Manager and it returned to the black screen. After 10 minutes to leave her like that the Task Manager appears but the rest of the screen is always black. I know 5 years will be a great run by a computer these days, but I just want to know if I could still save and continue to use it.

Does anyone have an idea of what might happen and how I could solve this problem?
This happened to someone else?

Hello Mindy123:

Welcome to HP forum. Sorry you hit hard by malware / virus. The reason I say this is because if Windows are not authentic. This is not the message, that you would see period that yours is false. The real message in a white box appears on a sreen desktop windows open up on the right. He'll tell you please provide Microsoft with contact phone number.

There are three things you can do. 1 is try the safe mode method. Turn your computer off tension, then restart it tap f-8 keys use arrow keys select Safe mode with network. You can try to remove it by low loading verson of the trialhttp://www.malwarebytes.org/ malwarebytes scanner once he has finished and deleted everything. You can see if your computer starts normal now or if you like you can also try running a free virus scan check as well. http://housecall.trendmicro.com/ If no analysis removes the virus/malware. Your computer still is not booting properly then it in 2 safe mode this time you now open up HP Recovery Manager and perform a Microsoft System Restore. Go to all kind of research programs in the HP Recovery Manager open it select the Microsoft System Restore, click Next until you get to the dates that you select a date as far as you can. It can perform the recovery. Once, he completed see if your computer starts normal now. Sometimes this method whipes on the virus / malware. If this a not you don't have no choice but to do a restore factory, only cd discs.

Pior that put your computer in safe mode and back up your personal data files once completed. Then precede to step 3.

3. turn on your computer and press the f-12 Recovery Manager window will open. Select Restore Factory of cd. 1 insert recovery disc follow all orders for recovery. Your computer will be slow at first until it has updated itself witch will take about three days to update. Don't worry about the updates of the trees that fail to install by the end they finley will be installed. If you have any problems, follow these steps let us know.

If the three methods don't turn off your computer. Turn on your computer hold down Esc button for 5 seconds. Change the start of your computer in order to initialize disk CD/DVD Recovery disc 1 insert click on save and exit. Restart your computer that will automatically start to recovery. If Recovery Manager ask you how I would like to perform a recovery. Select Restore Factory disk CD and continue to follow the orders of recovery. frrw

Tags: HP Desktops

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========================================================================
If you feel that my suggestions helped you, please click on the Thumbs-Up symbol; If they helped to solve your problem, please click "accept as a Solution.

I'm a volunteer and I do not work for, or represent, HP.

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