HP8600 can print on network, but may not use ePrint or install updates
Hi all
I have a HP 8600 Pro A-I-O printer connected wireless to my network using a static IP address.
When it comes to printing, I have no problem. Until a few days ago, I had to restart the printer every day because it seemed to lose network connectivity. However, once I manually configure a static IP address that problem has disappeared.
My problem is twofold. But, I'm sure they have a root cause, that's what I turn on the forums to resolve.
1. When you log on the Server Web integrated, the ePrint shows my printer (with IP address) box, and then a red X, and then click the eprint. It is said that ePrint is on. I then page details.
Here, it shows ePrint on and Apps. But it shows a big red X between the printer icons and ePrint and propose a fix of this link.
When I entered the patch from this link, it will attempt to connect to the server and then returns cannot connect to the server.
It is a basic home network connected to the Comcast/Xfinity cable, you use a Netgear WNR834b router connected by modem cable BEE. There is no proxy involved server.
When you configure my IP information I used the DNS of Comcast (75.75.75.75) server and the DNS (8.8.8.8) Google Server, so to leave it blank. However, none of them solve the problem.
FWIW: WINS is enabled under advanced network settings. However, it has no IP address configured for WINS. Would it be the cause of the problem?
My network consists of a computer laptop Windows 7, Ubuntu 14.04 dasktop (not on all the time), the HP8600 and various devices based on Android.
Any suggestions?
Thank you
Robert
OK, so I 'think' I hae the problem solved. It seems that the default gateway setting if necessary, be set to the IP address of the router, not the IP provided by Comcast/Xfinity. I wish this was a little more clear in the documentation.
Once I changed to the same as the router, I could download and update the printer; and ePrint seems to be online.
Now, I have a strange situation where the boxes of the printer status and ink level status are red, with no info on the EWS page. But, given that the original issue seems to be resolved, I this will mark as resolved.
Tags: HP Printers
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