I bought Adobe acrobat 8 std about 3 years ago. I tried to install the product with the serial number only. indicated on the package. I received a message in my attempt to install "serial No. not valid ". I also have a 24 digit no activation. Help?

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• I just bought Adobe Acrobat Pro Student and Teacher Edition CD and tried to install it but I get a message that my sofwear is not updated, I have OSX 10.7.5 and need 10.9 or higher. Ive tried to update the software, but I get a message tht its upto date

  I just purchased Adobe Acrobat Pro Student and Teacher Edition CD and tried to install it but I get a message that my sweet! wear is not up to date, I have OSX 10.7.5 and need 10.9 or higher. I tried to update the software, but I get a message that it is up-to-date.

  Have you tried to upgrade the operating system? If so, then is there an error message you get when installing? Please share.

  You can check: https://helpx.adobe.com/acrobat/system-requirements.html

  Error message: it is so far: Adobe Creative Cloud desktop application uninstalled Adobe apps as up-to-date lists

  Concerning

  Stéphane

• My work buy Adobe Acrobat Standard XI a few years ago.  My computer crashed and I need to re - install.  I do not have a disk, order number and serial numbers.  How do I do that?

  My work buy Adobe Acrobat Standard XI a few years ago.  My computer crashed and I need to re - install.  I do not have a disk, order number and serial numbers.  How do I do that?

  Hi, Roxane,.

  You can download Acrobat Standard 11 of: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

  and use purchased serial number to activate the software.

  Kind regards
  Rave

• Hello. I bought adobe standard XI for Windows a year ago. Now, I've changed my cell phone to Mac. Do I have to buy new software or is it possible to change the license?

  I bought adobe XI standard for windows (600) 1 year ago. Now, I've changed my cell phone to Mac. Do I have to buy new software or is it possible to migrate license to the new operating system?

  Hi Javier,

  Please contact our support Chat team and have your key to series with you.

  Contact the customer service

  Make sure that you are connected with the Adobe ID to throw the cat

  Kind regards

  Chirag

• Bought a used iPhone 4S about six months ago. Not configured for all files huuuuge icloud. Only mail (which I cut on a regular basis), but no pictures. Why do I get the message that my storage is full? Why do I pay Apple for storage?

  I bought a used iPhone 4S about six months ago. Got an AT & T plan with data. Not upgrade to iOS 9.3 I read that it wasn't a good idea for older phones. Implement iCloud for ONLY mail and SMS. No pictures. I have cut my weekly mail.

  Now, I get a notice that iCloud is already full, and I have to pay for more storage. Why? There is nothing on the phone! I also have an iPad3 and a banal ASUS PC, which is where I store my photos and my photos. How would you complete the storage? Why do I pay Apple more money? They do not have enough?

  Go to settings/general/storage and use iCloud. Click on storage management in the ICLOUD section. It will tell you exactly how your iCloud-storage space is affected.

• I bought a genuine product Adobe Creative Suite 6 Design Standard about 3 years ago. After the initial installation (with serial number) applications worked well (Photoshop, Illustrator, Acrobat, etc.). However, I could only use Acrobat to a fe

  I bought a genuine product Adobe Creative Suite 6 Design Standard about 3 years ago. After the initial installation (with serial number) applications worked well (Photoshop, Illustrator, Acrobat, etc.). However, I could only use Acrobat a few weeks before the software did not react more. After this time all pdf files can be manually opened with Adobe Reader, but not with Acrobat. Because Acrobat seems to be the default program to open pdf files, nothig happens if I double click on a pdf file, or if a pdf file to be generated from a site Web etc. At the beginning, I was able to reinstall Acrobat from the CD and it would work for a few weeks yet. This has been the case for the past three years. Now, even the resettlement option no longer works and the error message "Is not a real product from Adobe" is displayed during installation. As I said, all the other parts (Illustrator, Photoshop...) work fine and I don't have a product code, serial number etc. What could be the problem and how can I solve this problem? When I uninstall Acrobat, all PDFs open automatically via the Adobe Reader software. But I need more than just to read a PDF file. Help, please!

  Hi Andreas,

  Try the fix mentioned in the KB: https://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

  Kind regards
  Rave

• I own Adobe Acrobat 8 Standard (serial number < removed >). I bought new about 3 years ago and have my original CD, box and the serial number. I had to reformat my hard drive and reinstall windows 7 original. Everything is OK. Now I'm trying to

  I have ownd Adobe Acrobat 8 Standard (serial number < removed >). I bought new about 3 years ago and have my original CD, box and the serial number. I had to reformat my hard drive and reinstall windows 7 original. Everything is OK. Now I'm trying to reinstall my Acrobat 8 legally bought and paid for, but he says that it cannot connect to Adobe to confirm my serial number and gave me only 30 days use because it is not registered.

  Help, please

  Post edited by: Bil Colthurst

  Serial number and activation support (non - CC) https://forums.adobe.com/thread/2041990 to adjust the number of activations

  If the cat person sends you back to this open forum, you are out of luck... only Adobe can help, nobody here can access the activation server

• I bought Adobe Acrobat Pro XI through Dell, the it - installed but the Basic program starts not even - the only thing I can do is open the forms - I'm tired of working with foreign personnel to solve my problems can someone seated?

  1. Last week I bought Adobe Acrobat Pro XI - it does not work - I can access the forms - but I can't access the Basic program - reps tech worked on it for a long period of time last week and now I can't even open the Basic program.  Frustrated

  
  

  2 weeks as my hard drive (XPS18) locked Windows me - I could not go to a restore point, I couldn't do anything.  So I had to start from scratch - re-load the operating system - windows 8.1 Pro 8.1.  Then it is time for reloading MS Office 2013 - I got my Dell/MS product key - but had to get involved Microsoft (do whatever they did) to allow me to put it back in my current product key.  All resolved, then is the time to go to my Adobe product - I've contacted Dell and I shared the purchase and shipment showing slip $ 299.00 for the Adobe product.  I assumed that it is in my digital library - I could not find any digital library - so I called the customer support number (Overseas) and they couldn't help me.  Bottom line, I paid for an installed electronic product and don't have no way to access to re - load.  After several days and calls - I am at my last appeal on October 23 in the morning - bottom line the tech rep could not find any information on my Adobe product.  In order for me to get my business online, I ended up buying another Adobe product price still an another $ $299,00.  Yes, it was a new version of what I had, but again he did have to pay full price, even if it's an upgrade, then after installation, integration, and the Fund - I asked for documentation for the Adobe product and the license key.  He said "do not worry about this, all you have to do is call the customer service number and we will help you" - well this isn't enough for me - because you can see above what happened earlier and I am complete was dissatisfied with the results.   I've been a long-time buyer/user and believe in the Dell product - but the service the customer to your loyal customers really sucks!  As a consumer of your product (s), all that I pay because I should receive the required documentation, the numbers of license and any information related to that hardware, software and firmware - I should have a way to access.

  Thank you

  Gene Davenport

  Hi gdavenpotx,

  No more, Adobe provides Acrobat XI, seems that you purchased from a dealer.

  Please run this tool cleaner uninstall all previous installer Acrobat Download Adobe Reader and Acrobat tool - Adobe Labs, retsrat your system & reinstall it using this link Download Adobe Acrobat products. Standard, Pro | DC, XI, X.

  Activate by using the serial key provided to you. If the serial key still does not work, please contact your Acrobat reseller.

  Kind regards
  Nicos

• Hi I bought Acrobat Pro a few years ago. now, I spent from the pc to the mac, but can't seem to reinstall Acrobat Pro. Can download the program, but the serial number is not recognized. Can I still use my Acrobat Pro purchased on my mac?

  Hi I bought Acrobat Pro for my pc a few years ago. now, I spent from the pc to the mac, but can't seem to reinstall Acrobat Pro. Managed to download the program, but the serial number is not recognized. Can I still use my Acrobat Pro purchased on my mac?

  probably not.

  you need a platform swap (Exchange a product Adobe of a different version of the language or platform) but which is only supported for the latest versions of adobe.

  You can get the upgrade pricing and exchange platforms, or use an abonnemement DC acrobat and use on both platforms.

• I just bought Adobe Acrobat Pro DC, and I can not find the 24-digit serial number. I can only find 2 codes to 19 different figures, but it will not accept them in the redemption of the student? Where can I find the codes?

  I just bought Adobe Acrobat Pro DC, and I can not find the 24-digit serial number. I can only find 2 codes to 19 different figures, but it will not accept them in the redemption of the student? Where can I find the code?

  Hi dobbynation,

  Please see this KB doc for help: redemption code help

  Let us know if you need help.

  Kind regards.

  Meenakshi

• I already buy Adobe Acrobat Pro for mac on September 17, 2012; But due to the formatting of my mac, I'm not able to install

  I already buy Adobe Acrobat Pro for mac on September 17, 2012; But due to the formatting of my mac, I'm not able to install

  Acrobat XI, X - http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

• I bought Adobe Acrobat 4.0 and aired on a Windows XP laptop. I bought another laptop running Windows 7, but it seems that my version of Adobe Acrobat 4.0 is not compatible with Windows 7. What should I do?  Do I purc

  Some time ago I bought Adobe Acrobat 4.0 and aired on a Windows XP laptop. I recently bought another laptop running Windows 7 Professional, but it seems that my version of Adobe Acrobat 4.0 is not compatible with Windows 7. What should I do?  Should I purchase an upgrade?

  Hi johnindallas,

  Yes, you reason as acrobat 4 is not compatible with Windows 7.

  Acrobat 4 is a very old version and Adobe no longer provide support for this version.

  I suggest you buy the Acrobat DC subscription or license.

  For more details on the plans & pricing, please see:

  Plans and prices. Adobe Acrobat DC

  Concerning

  Meenakshi Negi

• My IllustratorCS4, iMovie and iNdesign CS4 that came with my computer when I bought it about 4 years ago does not work after I was informed by a representative of Adobe until this day my computer. I still have the programs on my computer. How can I get re

  My IllustratorCS4, iMovie and iNdesign CS4 that came with my computer when I bought it about 4 years ago does not work after I was informed by a representative of Adobe until this day my computer. I still have the programs on my computer. How can I get the re install

  If you're ready to uninsntall, then reinstall, you can download at the bottom of the link;

  Download the CS4 products

• I bought Adobe Acrobat Pro DC student and teacher edition. He told me that my license does not allow me to create or edit pdf files. What is the problem and how to fix it?

  I bought Adobe Acrobat Pro DC student and teacher edition. He told me that my license does not allow me to create or edit pdf files. What is the problem and how to fix it?

  Please visit: https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

  I hope this helps.

  Concerning

  Megha Rawat

• I just bought Adobe Acrobat Pro DC of Office Depot. I followed the instructions GB/getserial enter the redemption code and downloaded the file. When I tried to install the file that it did not recognize my numbered series, I'm not sure wha

  I just bought Adobe Acrobat Pro DC of Office Depot. I followed the instructions GB/getserial enter the redemption code and downloaded the file. When I tried to install the file it did not recognize my serial number, I don't know what to do next?

  What exactly does it say when you try to install it? What is the exact error message?