Subscription to Creative Cloud but cannot use software

Similar Questions

• I have a subscription to creative cloud but I want only muse and catalyst for business as a minimal or muse, catalyst, indesign and photoshop. Is there a plan, can I change which will integrate any one of these two options and if so how much it cost? and

  I have a subscription to creative cloud but I want only muse and catalyst for business as a minimal or muse, catalyst, indesign and photoshop. Is there a plan, can I change which will integrate any one of these two options and if so how much it cost? and how to convert my membership to which? Thank you, Linda

  You can opt for the one application CC if the product is available. The CC app cannot be designed according to the choice.

  We bundle for Photo Shop bathroom & light only.

  Concerning

  Stéphane

• At Adobe MAX, we received an annual subscription of creative cloud but how to activate it?

  At Adobe MAX, we received an annual subscription of creative cloud but how to activate it?

  You enter the code that you have received, so he is credited on your account and then simply download the CC app and connect. Refer to this:

  Redemption code help

  Mylenium

• I just changed my computer and I have a subscription with creative cloud but my account settings now say that I have not...

  I just changed my computer and I have a subscription with creative cloud but my online account settings now say I didn't... but I do pay by adobe lately, September 11... .so now my PhotoShop is now in test mode... I'm not sure that anyone here can solve this problem... but since I'm a member during the period of 90 days cat I don't see any other options...

  Hi Mike,.

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• Subscription active creative cloud but always showing trial?

  Hello

  I currently have an active subscription to creative cloud for Photoshop. I wiped my PC just recently (Windows 8.1 - custom build), and on redownloading photoshop, she asked a serial number Photoshop launch when I use my log-in. I followed all directions:

  -Change of English International management

  -Logging outgoing/incoming

  -Etc. (from the list of the usual culprits)

  ... but nothing seems to work. Any ideas?

  Ask the serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

  and

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If Yes

  Some general information for a subscription of cloud

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Is a subscription to creative cloud had to use Flash Builder Premium 4.7?

  Hello

  I FB 4.7 Premium (bought an upgrade) and a subscription to creative cloud. I do not need CC now, I'll still be able to use FB when I cancelled? I have searched all over the Adobe sites and not found a clear answer to this...

  Thank you

  Dave

  Hey, I spent a little time to sort this out so I can answer my own question, maybe you will help someone else in the same situation.

  Short answer is Yes you can.

  But if you have installed FB 4.7 under the creative cloud want to then cancel CC and using standalone FB 4.7 keep reading...

  Buy Creative Suite 5.5 and got FB 4.5

  Free upgrade to FB 4.6

  Started creative installed cloud 4.7 FB using that.

  Decided that I don't want creative cloud subscription, just FB 4.7.

  Bought an upgrade to FB Premium 4.7 as a standalone application.

  But... no installer for FB 4.7 Premium from my account downloads page. Adobe assumes that you get from CC

  Find a download, installed it and it would not accept the serial number of FB 4.7 level or serial number CS 5.5.

  Solution

  Call Adobe Support, they will guide you through the installation of the stand alone version w/o CC and give you a temporary key to complete the installation. Who has only had a few hours on the phone!

  Downside is that you must call whenever you install FB 4.7, is not good.

  It would be great if Adobe would put this information in a FAQ.

  Dave

• I have a subscription to creative cloud, but do not have access to acrobat reader dc

  I have a subscription to Creative cloud which says that I have access to the full version of Acrobat Reader DC. However, when I open Acrobat Reader DC and I connect with my creative cloud user account, I get only have access to the free version of Acrobat Reader DC, which excludes features such as PDF editing functions (delete page for example).

  Hi tweedie,

  Please download Acrobat DC of your application in creative cloud on your system.

  Then you can 'Edit PDF' under the Tools menu in Acrobat DC. Acrobat Help. Edit PDF files

  Let me know if you need additional assistance.

  Kind regards

  Meenakshi

• I have a subscription to creative cloud that I use with Lightroom and Photoshop. This membership is only for use of a computer, or can I use it with my laptop too?

  I'm owner also downright Lightroom software that is installed on my laptop. I used to be able to shoot captive of it with my camera Nikon D610, but now I can't. The computer does not recognize a camera being hooked to it. I have Lighroom version 5.7.1 on my laptop. Is it possible to upgrade this version, or can I use my subscription creative cloud on two computers? Thank you.

  You are able to use 2 activations side by side without any problems.

  Concerning

  Joerg

• I paid for the latest suite of creative cloud, but cannot download it and can't get in touch with Adobe.

  Hello, as stated in the title, I recently bought a one year student membership to Cloud Adobe Creative suite, with the confirmation number provided by email. It's been more than 24 hours, and I still cannot download my purchase. When I click on the download button, the download starts, but is only to between 4 and 30% before stopping. Error messages that are returned are 201 or 1001. 201 refers to the Internet connection which, according to the website of my ISP, is fine. Referring to the 1001 error troubleshooting section offers all first uninstall the desktop app creative cloud and then reinstall it before you run the vacuum cleaner. However, I am unable to uninstall the trial version, only receives a message that uninstalling cannot happen because other applications use. None are open and even a restart does not solve the problem.

  Adobe phone service is naturally closed at the time wherever I come home from work, and their chat tool is inactive since purchase. So, I turn on the forums. If someone from Adobe can contact me, or if anyone in the Adobe community has useful advice, it will be greatly appreciated.

  Anthony Y.

  Hi Anthony,.

  Apologies for your trouble, I raised a request for you, ticket # is CCRW 53867 call back.

  Please wait for a call back to your local time work, there could be a delay due to the end of the week.

  Concerning

  Stéphane

• I regularly pay my subscription student Creative Cloud, but I still only have access to the trial versions of the programs.

  I can't understand how to access the support chat, and my subscription is for one year and was renewed in November.

  My billing information are up-to-date, regularly, my credit card gets charged and the Bills on my account are up-to-date as well.

  Whenever I try to contact support, it tells me to use the cat from 09:00 to 17:00, but there is no link to start the chat or access.

  I would really like to be able to use the products that I pay for.

  What should I do?

  Hello

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Hope this helps!

• I bought creative cloud but I use the trial version

  Hello.

  Last month, I bought Creative Cloud Student and Teacher Edition for one year. I used the trial version for a month and it expired today, but now I can't use the full version. My membership details said that I indeed bought the CC, but it doesn't seem to work. The account is the same, everything seems as it should work. Unfortunately, this isn't. When I enter the redemption code, it says that the code has already been done. Can someone help me?

  I have a MacBook Pro 13 "mid-2012.

  Hello

  I have the fix, been makes me crazy, so had to go at the bottom of this, follow these steps (on Mac):

  Go / go to the folder / and Type ~/Library

  Next opening of Application Support / Adobe / OOBE

  Place opm.dp in the trash, make sure that you have to empty it if you cannot you must ensure all Quit creative cloud applications include Creative Cloud Desktop Application

  Then go / go to the folder / and type / library

  Next opening of Application Support / Adobe

  Scroll down and rename SLCache to SLCache_old

  also rename SLStore to SLStore_old

  That's all. Launch no matter what Application of CC, will launch the Application Manager, click to register, sign in, then the application should open without any problems

• I just joined the creative cloud but cannot download the latest version...

  I just joined the creative cloud with an annual plan to 12,19 EUROS, but the application does not download the latest versions of photoshop and lightroom, why?

  From what you say, it seems it isn't a problem downloading, but is rather a question that you have the software downloaded and works, but it is referring the assessment mode - which is the situation?

  Log, activation, or connection errors. CS5.5 and later, Acrobat DC

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

• Subscription to creative cloud for commercial use?

  I can't find a clear answer to my question

  I am able to subscribe to Adobe Creative Cloud (Australia) for commercial use?

  Thank you

  Ashly

  Yes, you can use applications for commercial purposes.

  The EULA remains the same for Adobe applications, even if they are part of the creative cloud, you use the software as you were to do earlier.

• The University provided renewing his subscription student creative cloud, but the code does not work.

  I have been updated Creative Cloud, then update to Photoshop. When I open it it says that I started my 30 day free trial. I then went to my University for a new code site renew my account. The code provided for me did not work, I even updated my email on my account to my email to student, as site Web of the University said that it may be useful. I am still unable to renew my account. Thanks in advance!

  Hello

  Please see the following links:

  Serial numbers, purchase and product codes codes | Schoolgirl and her teacher editions

  Redemption code help

  If you still need help, mention code in a personal message, I will check and let you know if the redemption code is valid or not.

  Let us know if that helps.

  Kind regards

  Bani

• I bought Creative Cloud, but cannot download it

  I have bought creative cloud at the special $ 30 a month, but price when I go on the site, according to the applications, it says install trial version. How do recognize my purchase and I would like to download it? I am a Mac user.

  Don't you tried disconnecting and Signing In?

  https://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  If so, follow the procedure below:

  (1) right click on the Finder on dock icon and select the option "Go - To Folder."
  (2) you will get a text box, type in below mentioned command and then press 'return '.

  / etc

  (3) it opens the etc folder, please search for the file named ""host " and copy the same office screen.it"

  (4) double click on the Hosts file, it will open it with TextEdit.

  Let me know if you see any Adobe related as entries in the Hosts file 127.0.0.1 activate.adobe.com... etc?