I changed to a free membership, but you always ask me to pay

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• I did my credit card has been removed and now I'm not a new card but now my membership has changed, as a free membership. So, I want to pay again. But now, I don't have a plan that has been used in the past. How can I do?

  I did my credit card has been removed, and now I make a new card.

  But now my membership has been changed as a free membership.

  So, I want to pay again.

  But now, I don't have a plan that has been used in the past.

  How can I do?

  I want a quick answer

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• Im trying to buy a subscription to creative cloud online in India. I see the cost at Rs. 499 / month but the browser asks me to pay $9.99 / month at time of purchase. I am not able to buy membership in rupees. How can I solve this problem?

  I see the cost at Rs. 499 / month but the browser asks me to pay $9.99 / month at time of purchase. I am not able to buy membership in rupees. How can I solve this problem?

  I changed my country India/English how much I see the cost in rupees. But when I click on buy now, I am asked to pay $9.99 / month. Why is this happening? How can it be solved?

  Thank you.

  Select a store

  Change the country associated with your Adobe ID

• I have to cancel my subscription. I get free for her. I tried following the steps, but my party member to cancel is not available. It says I have a free subscription, but I did not because I pay for it, each mount. I need to cancel this b

  I have to cancel my subscription. I get free for her. I tried following the steps but my membership to cancel option is not available. It says I have a free subscription, but I did not because I pay each month. I need to cancel this because I did not use this product in months and I continue to pay for it. It's frustrating! I need someone to cancel it for me.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• trying to set up a printer used... lexmark z611 but he changed amyuni document converter 300.but have always a mistake-41... what should I do?

  Im trying to set up a printer used... lexmark z611 but he changed amyuni document converter 300.but have always a mistake-41... what should I do?

  Contact Lexmark support.

• Machine Vista "frequently", but not always, ask user name and password to access the public folders on the XP machine.

  Location:

  4 x Vista computers
  1 x XP computer acting as a server file, all the data in the "shared folders".

  All 4 Vista computers were to access shared data on the XP machine for two years without problem. All of a sudden this week one of the Vista computers "Frequently" but not always ask for a username and password to access the machine XP - not only shared folders, but still a list of shared resources on the machine XP via my network places is the result in the box of "connect to" request credentials to appear. All 3 other Vista machines have no problem to access the XP machine, so the problem must be with the a Vista machine.

  To put a spanner in the works as I have said in this case "Frequently" and by that I mean probably 9 of the 10 connection attempts. Let's say, you can see the name of the computer in my network places, you double click it and have asked for credentials, cancel the attempt and to repeat 4 or 5 times and then you could get display shared resources without going into the details of connection. For a few minutes, you might be able to access all the shared data and to navigate through the folders, but then all of a sudden have asked you credentials and can not access to anything, even the files accessed you seconds before.

  Lets say you are able to access the shared folders, you navigate to the Parent folder, then under A folder, then a subfolder B, go back to A notebook, then try to access folder B even once and you get guest credentials, quit out of the network completely locations, navigate back to the XP via Network Places and this machine you not even be able to display all the shared resources on the XP machine.

  I've also set up a shared folder on a Vista machine with matching username and password on the machines and the Vista machine with the get the problem exactly the same problem so this definatley Vista machine with the question and not sharing files on the XP machine.

  Someone at - he met before or have any suggestions?

  Hi MikeBarnes,

  You can check in the Analyzer for performance and reliability.

  Step 1:

  To start reliability monitor and performance monitor

  a. Click Start, right-click computer and click on manage.

  b. in the Microsoft Management Console navigation tree, click on performance and reliability.

  Step 2:

  You can also try a system restore to a point before the problem started.

  Note: When you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.

  To run the system restore, you can consult the following link:

  System restore

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-system-restore

  System Restore: frequently asked questions

  http://Windows.Microsoft.com/en-us/Windows-Vista/system-restore-frequently-asked-questions

  Hope this information is useful.

  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• I want to cancel my subscription. He says I'm in a free membership, but I'm being charged every month. How can I cancel it?

  I want to cancel my account. He says I'm on a free trail, but I am in charge each month. How to stop these payments and cancel my membership?

  Hi Kristina,

  The Adobe ID on the forums has no active membership CC or licenses under him.

  Please confirm the Adobe Id for which you see the charge each month or you can call customer service to figure out the exact order.

  Kind regards

  Sheena

• I downloaded a free trial first, but he always asks for a serial number?

  I made sure to click on "Start free trial", but for some reason it wants a serial number and refuses to work without one.

  Nothing you can do:

  Adobe trial software has expired at the beginning

  Mylenium

• Lightroom CC wants me to register. but it's impossible. I pay every month for my membership, but he always wants me to the license. I'm certain features (dust) in lightroom because it isn't licendsed. What can I do?

  Hello, Ive got leightroom cc and an OBA. But now lightroom wants to register the product. I press all the buttons, but it used to register. Now, I'm not certain features (such as dust), and I don't know wht to do. can you help me?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• my plan is listed as "free membership", but I pay 10.69 per month

  and there is no room to get help... so I guess I have to cancel my subscription 'FREE'... that cost me $120.00 / year

  Unfortunately under the Adobe ID there is no CC registered to it. Is there any other Adobe ID under which you purchased, please let us know.

  Concerning

  Stéphane

• at the time of signature, cc says free membership, but I pay every month for photoshop

  now, I have no products, but my credit card is charged 10.69 monthly

  
  

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• I changed my gmail password on my Mac mail application, but she always asks the password on my ipad

  I changed my google / password gmail via Safari on my Mac and used a password generated Safari. The email clients on all my devices began to ask for the password. I entered manually on my MacBook, but each device is still asking for the new password. I have iCloud on all devices with active Keychain, I missed something because I thought that the password should be migrated to all other e-mail clients. Is there a way to do this automatically because the auto generated passwords are difficult to remember without having to type in and in more you can not copy and paste of the keychain, entry to the app on the iPad.

  Thanks for any help.

  Greetings, tmoore2310!

  Thank you for using communities of Apple Support. I see that your gmail password has been updated on your MacBook Pro upgrade to Mac OS Sierra. You also made certain that the iCloud Keychain on your Mac was aware of the update, but devices still require this password. I'll be happy to help you with this.

  The first thing you want to make sure of is that you are connected to the same iCloud ID on all your devices. If it is in order, read this article to learn more, especially in this section:
  Get help using iCloud keychain

  If you cannot synchronize iCloud Keychain with other devices

  Make sure that your device is on a Wi - Fi or the cellular network. If the connection seems strong, try the following steps:

  1. turn off iCloud Keychain on all devices.
  2. turn on iCloud Keychain on the device that has the most up-to-date keychain items.
  3. turn on iCloud Keychain on your other devices. They will be updated with your iCloud new keychain.

  Have a great day!

• I bought a membership, but he still asks me to buy Acrobat

  Installation, I bought the program, and it still POPs every 5 seconds and wrote 4 days BUY NOW.  I connected and downloaded the program again and when I go to install it, it says "confirm the update to Acrobat Pro, you already have Acrobat installed on your machine. If you continue with this installation will replace the existing copy of Acrobat. Do you want to continue?  I don't want to exhaust both my licenses on a single machine.

  Hi SCOTT,.

  Once you get the pop-up, click license, and then sign in with your Adobe (email id registered with the Adobe id) and the password.

  This should solve the problem. If no market, uninstall Acrobat using Acrobat cleaner: http://labs.adobe.com/downloads/acrobatcleaner.html

  Reinstall Acrobat and save with password and ID Adobe. Make sure that your computer is properly connected to the Internet, without a proxy.

  Kind regards

  Ajlan Huda.

• I have the latest version of Firefox, but I always ask me to upgrade to the latest version.

  I have windows 7 Home Premium 64 bit. I have Firefox 12.0 installed and have re-installed twice in the last week. I always get the prompt to upgrade, even here on the Mozilla site. I don't know what else to do?

  Hello butch864, it seems that something is leading your user agent (the bit that identifies the browser and its version) and makes it appear as if you are still using firefox 3.0.11. Please try to reset all parameters of useragent as described here and see if this helps: https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible#w_other-causes

• I paid my student membership and adobe still asks me to pay for the programs.

  Yesterday I started a subscription studying for the adobe programs and still can't download or activate my subscription. I don't know what to do, I tried different solutions and still nothing. I need to work and can't because of this. I need a solution fast.

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "