I have a cloud subscription, but I'm stuck on programs

Similar Questions

• I have a paid subscription, but when I run Lightroom 6, does an eval version expired!

  I have a paid subscription, but when I run Lightroom 6, does an eval version expired!

  Really annoying when a client cannot use product cost him - please provide customer service as soon as possible.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Hello, I have 1 year subscription, but I can't use it. All software is 30 days trial. What can I do to activate my subscription?

  Hello, I have 1 year subscription, but I can't use it. All software is 30 days trial. What can I do to activate my subscription?

  Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html

  then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

• I have to cancel my subscription. I get free for her. I tried following the steps, but my party member to cancel is not available. It says I have a free subscription, but I did not because I pay for it, each mount. I need to cancel this b

  I have to cancel my subscription. I get free for her. I tried following the steps but my membership to cancel option is not available. It says I have a free subscription, but I did not because I pay each month. I need to cancel this because I did not use this product in months and I continue to pay for it. It's frustrating! I need someone to cancel it for me.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I'm trying to close my account msn without success. I do not have a paid subscription, but it tells me that I do,

  I'm trying to close my account msn without success. I do not have a paid subscription, but it tells me that I do,

  How does this relate to the features of Windows Update?

  See...

  How to contact MSN customer service
      http://support.Microsoft.com/kb/940784

• I've already paid the creative cloud subscription, but I don't know where to download the Adobe application.

  I've already paid the creative cloud subscription, but I don't know where to download the Adobe application.

  Hello

  Please refer to the help documents below to download the application Adobe CC:

  Creative cloud to desktop

  Download, install, update or uninstall applications

  Kind regards

  Sheena

• I am trying to convert a pdf file to an excel file and simply cannot understand how.  I have a paid subscription, but invites me to register again?

  I am trying to convert a pdf file to an excel file and simply cannot understand how.  I have a paid subscription, but invites me to register again?

  HI wjleshe,

  I checked your account using the email address you use here in the forums, but I don't see any order history. May register with a different email address? Or you sign up via the player mobile app for iOS or Android? If you got your subscription via an in-app purchase, Adobe wouldn't have the time of your order. And, you should contact the app store, if there is a problem with your subscription.

  Best,

  Sara

• I have Illustrator for the creative cloud and I am trying to cancel my subscription, but it tells me that I have a free subscription, but they continue to 29.99 my account each month. How can I fix?

  Trying to cancel my subscription, but it says I have a free subscription, however, they take 29.99 my account each month.

  Hello

  We cannot locate any active subscription under the Adobe ID you use with the forums.

  You can get it please contact our team of customer service for cancellation:-http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership

• I have an active subscription, but get the message "subscription expired".  I can't start my apps.  Help, please!

  My membership shows as active, but I cannot go beyond this error - I have tried to uninstall everything and reinstall - nothing seems to work.

  Hi Adam,.

  Please check the help below document:

  'Renew your membership' window appears when you launch a creative cloud application

  You can also see the thread below where this issue has been addressed:

  software creation says cloud my free trial has expired, but I have a paid subscription

  Kind regards

  Sheena

• Being told to renew the creative cloud subscription but no options are available?

  I have adobe Creative Cloud by AAU and now I thought I have to renew my subscription. The problem is that when I go on my Adobe ID page to do this, there is no option because of the "scheduled maintenance". I have work I need to do this weekend, but can't now because of this situation.

  Hello

  Please see CC help | 'Renew your membership' window appears when you launch an application Cloud Creative

  Hope that helps!

  Kind regards

  Sheena

• Your trial period has expired, I have a monthly subscription, but photoshop requires a key, what gives?

  I have a valid monthly subscription for photoshop/Lightroom.

  I get this message when you launch photoshop cc.  Lightroom works fine.

  I uninstalled all via adobe uninstaller, I ran adobe cc cleaner and restarted.

  I then reinstalled adobe create cloud and installed lightroom and photoshop after you HAVE signed in, they were both installed in the menu of creative cloud.  He said: my programs are both updated, but when I run the Photoshop application I get the trial expired page, I click on the sign ' license this software ' with my email to valid adobe ID, press "sign in" and he keeps asking to specify a license key.  I had NEVER seen a license key so what gives?

  What is going on... I am getting very frustrated with this software, worked very well, use it for months now.

  Operating system: Mac OSX 10.9.2

  Help, please...

  Thank you

  Ryan

  There is no billing problems, I checked it.

  CC Adobe requires no serial number to install & activate it, please go to www.creative.adobe.com . Download, install & activate from there.

  Please let me know if she asks the serial number when you try to activate the CC.

  Refer to: http://forums.adobe.com/message/6288501

  In this case, you can follow http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html.

  Concerning

  Baudier

• I have a valid subscription but CC keeps trying to validate and tells me to renew

  I tried disconnecting and signing back in CC and restart my macbook. CC always keeps trying to validate. Window tells me that my subscription is now active and hit continue to open the application, then it starts the cycle all over again to validate.

  You may need to work with 1:1 support, so they can troubleshoot further: https://helpx.adobe.com/contact.html?step=ILST_how-tos-troubleshooting_troubleshoo

  Concerning

  Stéphane

• Try to buy Adobe Creative Cloud subscription but can't

  I type in all the information and press on submit and the page will load quickly and page restores typing me in my school. No drive appear under my account, I'm not loaded anywhere.

  What can I do else? There are no messages saying payment failed, or it could not pass. The page reloads as if I had not yet order yet.

  Hello

  Try using a different browser or try to reset the browser.

  Try to clear the Cookies, hidden.

  If nothing works - contact sales

  Contact us | Adobe

• Have used Hotmail sweep - but account seems stuck - why?

  Used raids of Hotmail - but now I get no messages and account appears to be blocked - why?

  Thank you for visiting the Microsoft Answers site.

  The question you have posted is related to Windows Live Hotmail and would be better suited to the Windows Live community. Please visit the link below to find a community that will support what ask you:

  http://windowslivehelp.com/product.aspx?ProductID=1

• I don't have a disk drive, but need to install this program on my new laptop. What should I do?

  I got a new laptop and you have to install my program on it. I have the CD but no disk drive to put them in my computer. What should I do?

  Available downloadable Setup files:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
  • Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Lightroom: 5.7.1. 5 | 4 | 3
  • Captivate: 8 | 7 | 6 | 5.5, 5
  • Contribute: CS5 | CS4, CS3

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".