Illustrator 18.0 spin dumps and crashes. 10.10.5 OSX

Hi team,

I have a mac that is quite slow, and applications such as Illustrator and Photoshop CC 2014 Adobe take high amounts of CPU.

They constantly slow, hang, and produce error logs and do turn landfills.

Any reason why this is the case? How to solve this?

Adobe Illustrator 18.0.0

Extensis Suitcase Fusion 17.3.1

Here is a dump of spin

Date/time: 2016-02-15 13:24:02 + 1100

OS version: 10.10.5 (Build 14F1509)

Architecture: x86_64

Report Version: 21

Command: Illustrator

Path: / Applications/Adobe Illustrator CC 2014/Adobe Illustrator Illustrator.app/Contents/MacOS/Adobe

Version: 18.0.0 (18.0.0)

PID: 270

Event: spin - lite

Duration: 3.40 s (it was insensitive for 2 seconds before the sampling process)

Measures: 35 (sampling of 100 ms interval)

Model: iMac11, 3

Active processors: 4

Fan speed: 997 RPM

More heavy battery for the main thread of the process target:

35? (Adobe Illustrator + 12036) [0x100002f04]

35 std::_Rb_tree < _t_AIMenuItemOpaque *, std::pair < _t_AIMenuItemOpaque * const, AMTMenuItemList >, std::_Select1st < std::pair < _t_AIMenuItemOpaque * const, AMTMenuItemList > >, std::less < _t_AIMenuItemOpaque * >, std::allocator < std::pair < _t_AIMenuItemOpaque * const, AMTMenuItemList > > >: _M_erase (std::_Rb_tree_node < std::pair < _t_AIMenuItemOpaque * const, AMTMenuItemList > > *) + 20743 (Adobe Illustrator + 4379207) [0x10042d247]

35 std::_Rb_tree < std::pair < const short, unsigned short >, std::_Select1st < std::pair < const short, unsigned short > >, short, std::less < short >, std::allocator < std::pair < const short, unsigned short > > >: _M_insert_unique (std::pair < const short, unsigned short > const &) + 13605 (Adobe Illustrator + 4818757) [0 x 100498745]

35 + 56::app::OS_AppBase::RunEventLoop() exo (exo + 33288) [0x10a06a208]

35 [NSApplication run] + 594 (AppKit + 551667) [0x7fff9132daf3]

35 [NSApplication nextEventMatchingMask:untilDate:inMode: dequeue:] + 346 (AppKit + 593496) [0x7fff91337e58]

_DPSNextEvent 35 + 2249 (AppKit + 597410) [0x7fff91338da2]

35 AEProcessAppleEvent + 56 (HIToolbox + 265326) [0x7fff8bef4c6e]

aeProcessAppleEvent 35 + 295 (EI + 41155) [0x7fff944120c3]

35 dispatchEventAndSendReply (AEDesc const *, AEDesc *) + 31 (EI + 41401) [0x7fff944121b9]

35 aeDispatchAppleEvent (AEDesc const *, AEDesc *, unsigned int, unsigned char *) + 531 (EI + 42044) [0x7fff9441243c]

35? (ScriptingSupport + 21361) [0x129e44371]

PluginMain 35 + 8109 (ScriptingSupport + 37085) [0x129e480dd]

_NSAppleEventManagerGenericHandler 35 + 102 (Foundation + 239241) [0x7fff947a4689]

35. [NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290 (Foundation + 239640) [0x7fff947a4818]

35 [NSApplication (NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 757 (AppKit + 624006) [0x7fff9133f586]

35 [NSApplication (NSAppleEventHandling) _handleAEOpenDocumentsForURLs:] + 306 (AppKit + 1836949) [0x7fff91467795]

35 [NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completionHandler:] + 128 (AppKit + 625387) [0x7fff9133faeb]

35 __69-[NSApplication (NSAppleEventHandling) _handleAEOpenDocumentsForURLs:] _block_invoke + 917 (AppKit + 1844793) [0x7fff91469639]

35 [NSApplication (NSAppleEventHandling) _openDocumentURLs:withCompletionHandler:] + 875 (AppKit + 1849224) [0x7fff9146a788]

35. [ExoMacApplicationDelegate application: openFiles:] + 785 (exo + 39281) [0x10a06b971]

35 bool dvacore::config:ExecuteTopLevelFunction < bool > (< bool > boost::function0, bool *) + 125 (Adobe Illustrator + 4213165) [0x1004049ad]

35 bool dvacore::config:ErrorManager:ExecuteFunctionWithTopLevelExceptionHandler < bool > (< bool > unction0 boost::f, bool *) + 140 (Adobe Illustrator + 4214220) [0x100404dcc]

35 std::_Rb_tree < std::basic_string < unsignedShort, std::char_traits < unsigned short >, < not signed short > > of dvacore::utility:SmallBlockAllocator:STLAllocator, std::pair < std::basic_string < unsignedShort, std::char_traits < unsigned short > dvacore::utility:SmallBlockAllocator:STLAllocator < unsigned short > > const, boost::shared_ptr < devtech::Dictionary > > , std::_Select1st < std::pair < std::basic_string < unsignedShort, std::char_traits < unsigned short > dvacore::utility:SmallBlockAllocator:STLAllocator < unsigned short > > const, boost::shared_ptr < devtech::Dictionary > > >, std::less < std::basic_string < unsignedShort, std::char_traits < unsigned short > dvacore::utility:SmallBlockAllocator:STLAllocator < unsigned short > > > , std::allocator < std::pair < std::basic_string < unsignedShort, std::char_traits < unsigned short > dvacore::utility:SmallBlockAllocator:STLAllocator < unsigned short > > const, boost::shared_ptr < devtech::Dictionary > > > >: _M_erase (std::_Rb_tree_node < std::pair < std::basic_string < unsigned short, std::char_traits < unsignedShort > dvacore) :utility::SmallBlockAllocator:STLAllocator < unsigned short > > const, boost::shared_ptr < devtech::Dictionary > > > *) + 242 (Adobe Illustrator + 4831250) [0x10049b812]

35 dvacore::config:ErrorManager:ExecuteFunction < bool > int (boost::function0 < bool > *, bool *) + 71 (Adobe Illustrator + 4214551) [0x100404f17]

35 boost::detail:function:function_obj_invoker0 < boost::_bi:bind_t < bool, boost::_mfi:mf1 < bool, exo::app:OS_AppBase, std::vector < dvacore::filesupport:File < dvacore::filesupport:File > std::allocator > const & >, boost::_bi:list2 < boost::_bi: value < exo::app:OS_AppBase * >, boost::_bi: value < std::vector < dvacore : filesupport::File, std::allocator < dvacore::filesupport:File > > > > >, bool >: Invoke (boost::detail:function:function_buffer &) + 36 (exo + 43332) [0x10a06c944]

28 std::_Rb_tree < _t_AIMenuItemOpaque *, std::pair < _t_AIMenuItemOpaque * const, AMTMenuItemList >, std::_Select1st < std::pair < _t_AIMenuItemOpaque * const, AMTMenuItemList > >, std::less < _t_AIMenuItemOpaque * >, std::allocator < std::pair < _t_AIMenuItemOpaque * const, AMTMenuItemList > > >: _M_erase (std::_Rb_tree_node < std::pair < _t_AIMenuItemOpaque * const, AMTMenuItemList > > *) + 24681 (Adobe Illustrator + 4383145) [0x10042e1a9]

26 std::_Rb_tree < unsigned long, std::pair < unsigned const long, ai::FilePath >, std::_Select1st < std::pair < unsigned const long, ai::FilePath > >, std::less < unsigned long >, std::allocator < std::pair < unsigned const long, ai::FilePath > > >: _M_erase (std::_Rb_tree_node < std::pair < unsigned long const I) (: FilePath > > *) + 5784 (Adobe Illustrator + 5498456) [0x10053e658]

std::search 20 char * < char *, const char * > (char *, char *, const char *, const char *) + 32581 (Adobe Illustrator + 7580245) [0x10073aa55]

20 std::vector < AIPerfTimer *, std::allocator < AIPerfTimer * > >: (__gnu_cxx::__normal_iterator < AIPerfTimer *, std::vector < AIPerfTimer *, std::allocator < AIPerfTimer * > > >, AIPerfTimer * const &) + 40495 (Adobe Illustrator + 8602623) [0x1008343ff]

20 enumNotIntoPluginGroup Sub < AnyArtObjectIterator >(AnyArtObjectIterator&) + 81323 (Adobe Illustrator + 9367563) [0x1008ef00b]

20 < Transaction, std::allocator < Transaction > > std::_Deque_base: _M_initialize_map (unsigned long) + 16017 (Adobe Illustrator + 7383217) [0x10070a8b1]

20 std::_Rb_tree < SPSAS, std::pair < SPSAS const, SPSuite * >, std::_Select1st < std::pair < SPSAS const, SPSuite * > >, < SPSAS > std::less std::allocator < std::pair < SPSAS const, SPSuite * > > >: _M_insert_unique (std::pair < SPSAS const, SPSuite * > const &) + 12950 (Adobe Illustrator + 10639830) [0x100a259d6]

PluginMain 10 + 365 (DynamicBarcodes_MAI18r + 988493) [0x1194f354d]

10? (DynamicBarcodes_MAI18r + 962062) [0x1194ece0e]

10? (DynamicBarcodes_MAI18r + 957670) [0x1194ebce6]

10? (DynamicBarcodes_MAI18r + 103618) [0x11941b4c2]

10? (DynamicBarcodes_MAI18r + 25814) [0x1194084d6]

10? (DynamicBarcodes_MAI18r + 27206) [0x119408a46]

10? (DynamicBarcodes_MAI18r + 96628) [0 x 119419974]

10? (DynamicBarcodes_MAI18r + 89514) [0x119417daa]

9 ??? (BSClient_MAI18r + 134105) [0x123f58bd9]

9 ??? (BSClient_MAI18r + 37199) [0x123f4114f]

9 ??? (BSClient_MAI18r + 35743) [0x123f40b9f]

9 ??? (BSClient_MAI18r + 54030) [0x123f4530e]

9 ??? (BSClient_MAI18r + 3566061) [0x12429e9ed]

9 ??? (BSClient_MAI18r + 3570320) [0x12429fa90]

9 ??? (BSClient_MAI18r + 3956094) [0x1242fdd7e]

9 __recvfrom + 10 (libsystem_kernel.dylib + 90938) [0x7fff8cfd633a]

* 9 hndl_unix_scall64 + 22 (kernel + 2311334) [0xffffff80004344a6]

* 9 + 662 unix_syscall64 (kernel + 6599542) [0xffffff800084b376]

* 9 + 234 recvfrom_nocancel (kernel + 6438218) [0xffffff8000823d4a]

*9 ??? (kernel + 6450187) [0xffffff8000826c0b]

* soreceive 9 + 2319 (kernel + 6380511) [0xffffff8000815bdf]

* 9 + 310 sbwait (kernel + 6412342) [0xffffff800081d836]

* 9 + 98 msleep (kernel + 6139570) [0xffffff80007daeb2]

*9 ??? (kernel + 6140292) [0xffffff80007db184]

* lck_mtx_sleep_deadline 9 + 149 (kernel + 1272661) [0xffffff8000336b55]

* thread_block_reason 9 + 175 (kernel + 1315119) [0xffffff800034112f]

*9 ??? (kernel + 1325012) [0xffffff80003437d4]

* machine_switch_context 9 + 367 (kernel + 2172719) [0xffffff800041272f]

Binary images:

0 x 100000000 - 0x1014c9fff com.adobe.illustrator 18.0.0 (18.0.0) < CF963999-1DD4-3384-905E-EDA29C0F201F >/Applications/Adobe Illustrator CC 2014/Adobe Illustrator Illustrator.app/Contents/MacOS/Adobe

0x10a062000 - 0x10a129fff com.adobe.exo.framework 8.0.0 (8.0.0.0) < A44918A5-CAAA-3E93-AA4E-4751478D2A5C >/Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/Frameworks/exo.framework/Versions/A/exo

0 x 119402000 - 0x11959dfff com.esko.Illustrator18.Plugins.Dynamic_Barcodes 14.1.1 (Build 121) (14.1.121) < B294A80C-06F0-31E5-B0E2-FA30D386E2ED >/Applications/Adobe Illustrator CC 2014 / * / DynamicBarcodes_MAI18r

0x123f38000 - 0x125a40fff com.esko.Illustrator18.Plugins.Shuttle_ - _AEClient 14.1.1 (Build 121) (14.1.121) < 46224533-34B8-3FDE-AA5E-698ED8BD6D58 >/Applications/Adobe Illustrator CC 2014 / * / BSClient_MAI18r

0x129e3f000 - 0x12a0c7fff version of Scripting Support com.adobe.illustrator.plugins.ScriptingSupport 18.0.0 (18.0.0) < C949BDC5-C6C4-3511-8AB8-4FE3271BABA5 >/Applications/Adobe Illustrator CC 2014 / * / ScriptingSupport

0x7fff8beb4000 - 0x7fff8c1b9fff com.apple.HIToolbox 2.1.1 (758,7) < E3129A67-BDF9-333D-9C9C-A95C8F0EF71C > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox

0x7fff8cfc0000 - 0x7fff8cfddfff (2782.50.1) libsystem_kernel.dylib < 1EE815DA-FF1B-3A53-AE9B-C98BD8177A9D > /usr/lib/system/libsystem_kernel.dylib

0x7fff912a7000 - 0x7fff91e28fff com.apple.AppKit 6.9 (1348.17) < E485D56D-3E72-34B7-99BB-BFDEE2D07BF5 > /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff94408000 - 0x7fff94467fff com.apple.AE 681,5 (681,7) < 2BF39455-1CDD-392C-824A-9972C6B1FB57 > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE

0x7fff9476a000 - 0x7fff94a9bfff com.apple.Foundation 6.9 (1154) < 49EE64E1-9F53-35D1-A481-2EFE2789B254 > /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

* 0xffffff8000200000 - 0xffffff80009fffff kernel (2782.50.1) < 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758 >/System/Library/Kernels/kernel

Kevin,

What updated?

Tags: Illustrator

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It seems that the swdoctor.exe caused the crash problem.
AFAIK the swdoctor.exe is the executable for Spyware Doctor from PC Tools. It is an anti-spyware application.
The easiest way would be to remove this application from the operating system.

Try and test whether the operating system is running without these programs.

Illustrator 18.0 spin dumps and crashes. 10.10.5 OSX

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