Impossible to analyze using Photosmart C4480 all-in-One

I use the Photosmart C4480 all-in-One on a Mac, 10.6.8.  Impression always worked without problem but digitization has never worked.  Today, I realized that the software provided with the printer is by OS 10.5 (HP Scan Pro always gave me an 'unknown error' popup).  I downloaded version 10.6 on the HP site and installed on the old software.  I opened the new HP Scan, select a profile and press Scan and the program froze and I had to force quit.  I tried several times and it kept happening.  The all-in-one has a screen where you can scan a computer to the unit, and I tried that as well.  The program "Open in Preview" open on my computer, and the screen on the all-in-one read "Scanning" for a short time but then returned to the menu analyze.  Nothing happened on my computer or the scanner.  I decided to uninstall all the HP software and reinstall version 10.6, where crushing the 10.5 version had caused these problems, but after doing so I got the same results scanning HP and analysis on the all-in-one.  Thanks a bunch if you can help!

If you are using Snow Leopard or Lion and you have the HP software before Snow Leopard (either from a CD that is not marked as compatible with the 10.6/10.7 or you recently upgraded to Snow Leopard or Lion and had the software HP on your Mac before you upgrade - even if you made a standard from the old software uninstaller or installed new software on top of it) , you must uninstall the software by using the "scrubber":

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall< this="" is="" the="" scrubber="" option,="" there="" is="" no="" button="" labeled="">
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Download and install this: http://support.apple.com/kb/DL907

Restart your Mac.

Now reset the printing system:

-Sys Prefs, Print & Fax
-Right (control) click inside the box that lists your printers and select Reset Printing System.
WARNING - This will remove ALL your printers!

Finally, download and install the latest software for your printer from the "Support & drivers" link at the top of this page.

Tags: HP Printers

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