Impossible to recharge the printer software

Hello

I had to reload my software for my Photosmart c4580 printer. Unfortunately every time I try I get an error message after extraction of files says:

Microsoft Visual C++ Runtime Library

Runtime error!

Program: C:\Users\andy\appdata\local\temp\7zS2A75\setup.exe

This application has requested the execution to terminate in an unusual way

For more information, contact the application support team.

Is there anything I can do to make it work please?

Thank you

Andy

Hi Andyjp,

Thanks for keeping me posted. The instructions I gave you for step 11 were supposed to be a shortcut to restart the Windows installation program. We can go about this another way, by following the instructions below.

  • Hold down the key of the Windows Logo on the keyboard and the 'R' to open the dialog box run
  • Type services.msc and press enter
  • Locate the Windows Installer
  • Right-click Windows Installer, and then select Properties
  • Stop the service on the general tab, then Start again
  • Verify that the startup type is set to automatic rather than manual

Once it comes to compeleted, you can proceed to step 12.

Here is another possible solution, I've found. Error running Microsoft visual C++ of Microsoft Community

Please let me know if that fixes the problem, thanks.

Tags: HP Printers

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