IncompEte scanning on Photosmart 5520

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• PhotoSmart 5520: Cannot scan on Mac

  Cannot parse after upgrade to Mac OS Siera 10.12.

  Hi back.

  I have a MacBook Pro with HP Easy Scan download and a HP Photosmart 5520. This is what works for me.

  1. start or restart 5520.

  2. place the point on the scanner and click the HP Easy Scan.

  3. follow the instructions.

  So far, he has work, but don't rest on that, Get HP. your stuff just with OS Sierra, 10.12.

  Paul

• HP Photosmart 5520: HP Photosmart 5520 suddenly will not print or scan

  Suddenly is no longer able to scan or print on HP Photosmart 5520. With the scan function I use scanning to e-mail, but, after long 'Preparation scanning' on the screen of the printer, the error message "temporarily unavailable.  "Please try again later". With the impression that I use Google Cloud Print (from an Acer Chromebook) and all that happens is that the demand to print everything ends up in a queue of print jobs.  No error message appears on the printer screen. The copy function works fine.  Wireless network printing results are very good.  The printer worked fine for over a year.  Can anyone help?  Thanks in advance.

  Thanks a lot for taking the time to answer.

  It's all very mysterious, but it seems to have corrected itself.  Finally, the 'out of paper' error message appeared yesterday (there were many), I pushed in the paper and things started to print again.  I was also able to rescan.  Not sure if she was no longer a problem of Google or what but we are in service again.

  Thank you very much!

• HP photosmart 5520: impossible to save a scan to a folder: mac os sierra & hp photosmart 5520

  After the OS Sierra update, I am able to scan documents, rotate,..., but the button to save a scan on my macbook is not "clickable".

  the button is visible, but light gray, and I can't click on the button Save.

  I deleted the printer since the macbook, downloaded the latest driver from hp site 10.12, but apparently Mavericks BONES

  Is there a driver for sierra os?

  HP photosmart 5520 & sierra OS

  someone at - it the same problem?

  someone at - it a solution?

  Hello

  What application you are scanning from?

  If it is the Image Capture scanners and scanners, uncheck the box to scan a custom size, and then select a specific analysis size or mark the spot required during the prelife analysis using your mouse, and then check if the "Save" button becomes available.

  Also try to install HP Easy Scan below:

  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_6_1.pkg

  Can you successfully scan from HP Easy Scan and click on send to > folder? the application will be installed in the Applications folder.

• Photosmart 5520: Scan to email: server connection error 403 (with app and scan)

  I scanned to send several times than I can count, but a few days ago, I get nothing other than the error "connection server 403 error." I checked the forums and someone said to go into apps and download the application. It did not work. I rebooted and tried everything, which he expects. Yet, nothing. Is this error to do with something outside as the real servers HPs - or is this something internal that I can fix it? I went as far as I can without resetting to factory settings (which I am fearful because I recently had the country code has changed on this issue and do not want to return to the country of origin), someone has any suggestions other than what I've sifted through the forums already?

  Hey @fruitfly20,

  Welcome to the HP forums! I hope you enjoy your stay here.

  I understand that you have some problems with the scan to E-mail on your Photosmart 5520. I can help with that.

  We can try I couldn't see you is to remove and enable web services. To do:

  1. On the printer, click web services icon that looks like a tablet with a phone beside her.
  2. Click settings.
  3. Click on delete Web Services.
  4. Click again on the Web Services.
  5. Click on accept and Yes.
  6. Try scanning to Email.

  I would like to know if it works. If it does please not then let me know and we can try something else. Even if it solves your problems, so please let other users of the forum know clicking on accept as Solution below my post.

  I hope this helps and I hope you have a nice day!

• scanning multiple pages with HP Photosmart 5520

  Anyone know if it is possible to scan multiple pages into a PDF with the printer HP Photosmart 5520?

  Hello

  You see the sign PLUS (+) sign to add? Pleae scan of your computer, not the printer.

  

  Kind regards.

• Photosmart 5520 office shortcut for scanning

  Make check deposits with scanner. Just yesterday so I decided to uninstall and reinstall the printer. Functions wireless works now but the Desktop "HP scan" icon is gone and I don't know how to put it back on there.

  Hello

  Please go to C:\Program Files\hp\photosmart 5520\bin and you'll find scan.exe. Right-click on it, then select send to desktop. You can find the shortcut on your desktop.

• Photosmart 5520, no sign of combination only scans

  My equipment = HP Photosmart 5520 / Samsung Series 9 ultrabook / Windows7.

  I can't combine multiple scans in a single PDF doccument.

  Before scanning documents, click on advanced settings, file tab and make sure "create a separate file for each scanned document" box is NOT checked.

  When I finished the first analysis, the button '+', to add further documents, does not appear in either the Save or after clicking on fact box.

  Why is this? How can I combine the scans in a single PDF file?

  Did you mean probably 100 # and not #00 dpi. Tried and it works, thank you.

  So bottom line:

  Combining multiple scans in a single PDF only possible at a resolution of 100 dpi.

  If you set this level of resolution before scanning, the ' plus sign ' appears.

  [update see post below - min res scan is 300 not 100 dpi.] Thank you shlomil! ]

• HP Photosmart 5520: copy/scanning

  I am able to copy or scan a documant 8 1/2 X 14 and if possible how?

  Best

  Hello @bryan323 ,

  Welcome to the forums of HP.

  I understand that you want to know if your 5520 Photosmart can scan or copy a document 8.5x14.

  I would like to help.

  According to the specifications of the printer, the sweep of glass maximum size is 216 x 297 mm (8.5 x 11).

  Unfortunately the 5520 can not copy or scan larger then 8.5 x 11.

  Specs of the HP Photosmart 5520 device

• I have a HP Photosmart 5520.It won't scan or print from my PC.

  The printer still works with my Ipad.I has a new Antivirus system installed recently. Could be the problem?

  Hello GymBunny,

  Welcome to the HP Support forums.  I understand that you are unable to print from your computer to your Photosmart 5520 and you suspect that your new installed antivirus software can be the cause of the problem.

  Yes, it would be possible that the newly installed antivirus software is the culprit. I've included the document print jobs are stuck in the print queue for you to follow. You need to choose your operating system.  Please make sure that you follow the step where he asks the download and installation of HP Print and Scan for Windows doctor, it will help you to narrow down what the question is.

• HP Photosmart 5520 - can print but scan and copy the work of doesn´t

  Hello

  I just bought a HP all in one Photosmart 5520. It works fine as a printer, but when I scan or copy I get a 'white' scan / paper in white. And Yes, the text on the paper was facing the Analyzer anyone know whatcould wrong?

  Thanks for the reply AndersRH.

  Sorry to hear about the issue. Because it seems to be a hardware malfunction, I suggest you call the Tech Support of HP. They may be able to give two options for replacement or trade in options.

  If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

  Take care

• Photosmart 5520 scan gives a black and white page

  I scan a document translates a page black Virgin, if I scan in computers or copy. I downloaded and installed the latest update. If someone had the same problem and it is resolved successfully, I would be very grateful for their help. And if someone has an idea what could be causing this, I'd like to hear about them too. Thank you very much

  Hello there @pilotepure ,

  I read your posts on your scans turn empty your Photosmart 5520, running a Windows operating system. I want to add some of my ideas for you!

  Try a copy, if the copy is also empty, there is a problem of printer hardware.

  Try a reset of power:

  Press the power button to turn the product on.
  With the product, unplug the power cord from the back of the product.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the product.
  If the product does not light by itself, press the Power button to turn it on.

  Make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on and can help greatly.

  If copies are turning on fine, run the print and Scan on your PC Doctor and respond with results. Also include what Windows operating system you have.

  All the best

• Photosmart 5520: Scan to computer

  Hello.

  My printer is saying that there is no found computer and I should make sure that the software is downloaded and that "analysis of the computer" is enabled. I have the computer connected to the printer with a usb cable and the computer or the printer can 'find' between them. I can't find the place where to open the settings of this since I accidently deleted all the icons on my desktop. Whenever I go to the HP-> Hpphotosmart 5520-> Bin folder, I have no help whatsoever. I don't know how to solve this problem, even though my scanner works perfectly a week ago.  I think that my operating system is somewhere along the lines of Windows 8. Whenever I try to open the program, called HPScanDisco, it does not, even if I tried to run as an administrator as well as regularly.

  No idea how to help me?

  Hello @Penwyn,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I see that you are unable to scan to PC using your HP Photosmart 5520 e-all-in-one printer due to some problems of software installation.  I want to help you with this.

  To start, I recommend that you run Microsoft Fix it (click here to install).  You can use this utility to remove the old software from your printer.  Note that this program says it is only good for Windows 7, but I tested it on a 8 machine and it worked fine.

  Once that is complete, click here to re - install your printer.  If you find that the computer not recognize your printer, try a different USB port.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Have a great day!

• Printer HP Photosmart 5520: Unable to connect to the computer

  I recently set up my HP Photosmart 5520, including with web connected HP services. My laptop immediately after the passage of the printer, I am able to print correctly. However, after some time, the connection between the printer and the laptop is lost and when I try to print, I get an error message:

  However, if I send a mail with an attachment to the printer the printer still prints the document. This suggests that it is connected to the internet, but anyway not via WiFi for my laptop. Any suggestions would be welcome.

  Hey @mb218,

  Thanks for posting in the Forum from HP Support.

  I understand that you are experiencing connectivity problems when you use your HP Photosmart e-all-in-one 5520, printer in combination with your Windows laptop.  I want to help you with this.

  The first thing I recommend you try running HP and Scan Doctor for Windows printing.  Click here to install.  Ideally, this utility automatically detect and correct problems with the configuration of your software.

  If this basic approach is short, I recommend that you click here to access a HP article that provides more details and more intense network troubleshooting steps.  In particular, you may find that Solutions 2 and 3 are useful for strengthening your wireless connection.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below.

  Thanks again for your post and have a great day!

• HP Photosmart 5520

  My Photosmart HP 5520 started doing this recently. I can't print directly from Microsoft Word. Instead of this, when I try to print from my Word doc and press on print, it gives me the opportunity to OneNote, or Microsoft XPS Document Writer. I don't want to deal with one of the people. I want to just print my document. Help! (Thank you)

  Hi @lbmckay,

  Welcome to the Forums of HP Support! I see you when you try to print documents from Microsoft Word to your HP Photosmart 5520, it appears with the XPS Writer or the option to print a single Note. Please follow the steps listed below:

  1. go to your Start Menu

  2. go into your devices and printers

  3. under Printers and faxes you see your PS 5520 listed?

  4. If it is not, right-click on the PS 5520 and set as the default printer

  If the printer is not listed in your printer and Fax please let me the following information:

  1. which Windows operating system you are using?

  2. How did you install the software, with the disc or download?

  3 have you ever been able to print to HP PS 5520?

  Go ahead and run the HP Print and Scan Doctor > www.hp.com/go/tools

  -It has been designed by HP users troubleshooting and problems characteristic needed to solve many common problems encountered with HP print and scan products related to Windows computers.

  Let me know the results, I'll watch for your reply.

  Thank you