Incorrect credentials when you connect to another computer using remote desktop

I am trying to remote connect from laptop to my office.  I can connect when logged with user, but of course not when I am connected with the user I need.   My laptop says username or password is incorrect

Original title: Remote Desktop

Hello

Thanks for posting your query in Microsoft Community.

The question could arise if the process is damaged and should be revoked on the remote computer to restore operation. I suggest you to try the following steps on the remote computer and check if the problem persists.

  1. Open Task Manager (right click taskbar and select Task Manager)
  2. Go to the process tab
  3. Select rdpclip.exe
  4. Click on end process
  5. Go to the Application tab
  6. Click on the new process
  7. Rdpclip type
  8. Click OK

Hope this information is useful. Let us know if you need more help, we will be happy to help you.

Tags: Windows

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