INSTALL PRINTER PROBLEMS

Similar Questions

• Problem installing printer HP 4 L CSE and 970 in Vista

  I replaced a XP Pro that fried with a Vista Home Premium.  Trying to install HP 4 L and 970 CSE printers, but not had much luck, so I paid a geek $180 for the installation.  The 4L (primary) bit the dust, and I can't get the 970 to print at all.  Used Microsoft Fixit to diagnose and HP website to install current drivers.  When the printer is connected while she and the computer are not enabled, the keyboard lights "Lock" (Num Lock, Caps Lock, Scroll Lock), which does not allow the use of the keyboard.  My office is password protected, so I can't even.  Shut down and kicked up to 8 times, and the 9th time, all of the lights "Locking" are disabled.  This allows the keyboard to operate, but the cursor is dead.  Any ideas on why something as simple as installing a printer should be this aggravating?  The geek is not permanent by previous work, and I don't want to spend another dime for services already paid.  Any help is appreciated.

  Small Hi Flyer,

  This looks like a possible problem of USB port.  Go to the website of the manufacturer of your office and get the latest version of BIOS and drivers for the chipset of your machine.

  See also the following articles

  http://Windows.Microsoft.com/en-us/Windows-Vista/install-a-printer-on-a-home-network

  and

  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-network-printer-problems

  I hope this helps!

  Debra
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• Eny HP 4520: Printing problems in word Document with photo

  I just purcahsed a HP Envy and I use the function print via the wireless option. I have a word document that I was able to print in the past which has an image inserted into the document. All in the words fine printing copies only the upper left photo f. When I show preview before printing, it shows that if the whole of the document will print correctly and the image should print very well... I have attached what print preview looks like and what actually prints

  Hi @dmanyeah,

  Thank you for reaching out to the forums! I understand that you encounter printing problems in Word, the full image is not printing. Thanks for providing the screenshots. I'd love to help you.

  Try to print a picture from another application to see if you have the same problem.

  To exclude the driver, install a generic driver to see if you have the same results.

  • On the computer, go to start, devices and printers, right-click on your printer and select printer properties.
  • Click the Advanced tab and click new driver, and then click Next.
  • HP Deskjet 9800 by selecting in the list or the Deskjet 990c printer, click Next, Finish, and apply the settings. (you can always go back and revert to the original printer driver)

  What version of Word are you using?

  If the problem is resolved and you appreciate my help, please click on the "accept as Solution" and the buttons 'Thumbs Up'. Let me know how make you out. See you soon!

• Printing problem on deskjet 4510 with windows 8.1

  I bought a new deskjet 4510 and have installed via usb on my desktop running windows 8.1. This isn't the impression through products of ms office word, excel etc. and either through wordpad. I can print Notepad files and pdf via adobe reader software.

  I tried HP print and scan doctor who did not find any problem with the printer and print a test page.

  I tried uninstalling and reinstalling, setting the printer wireless to the top but could not do print.

  I looked at the help on this forum and also tried selective installation, disabling all services except when starting microsoft services, but the problem remains.

  Help, please.

  Hey @rshri7869.

  Welcome to the Forums of HP Support!
  
  I understand that you meet your HP Deskjet printing problems in advantage 4510 series e-all-in-one printer to your computer Windows 8.1. You have included a large number of useful information in your post, so thank you. After reviewing the troubleshooting you have already finished, I came to the conclusion that what you feel is a conflict of driver on your computer Windows 8.1. To fix this please follow the steps below.

  How to add another driver:

  1. Open the Start screen (by selecting the windows start button in the lower left corner or by selecting the "Windows" button at the bottom left of your keyboard to the left of the 'Ctrl' key
  2. In the start screen, type "Devices and printers"
  3. If the option devices and printers automatically fills, click settings at the top right and then click on devices and printers.
  4. In the devices and printers folder right click on your series Deskjet 4510 and left click on printer properties
  5. Left click on the Advanced tab
  6. Left-click on new driver
  7. When the new window driver opens just hit 'next' until you see a list of manufacturers on the left and a list of printers on the right.
  8. Select HP as the manufacturer on the left
  9. DeskJet 9800 select the printer on the right. If Deskjet 9800 is only select "Windows Update" at the bottom left and once the update has been completed, you will be able to select Deskjet 9800.
  10. After selecting Deskjet 9800 hit next complete the new driver Wizard
  11. Under the printer properties window, select 'Apply' but do not hit OK
  12. Select the general tab
  13. Rename your printer in HP Deskjet 4510
  14. Click OK
  15. Finally, right-click on your Deskjet 4510 series once more and click on Printing Preferences
  16. Left click on the paper/quality tab
  17. Left click on the dropdown 'Normal' for the print quality down to the right and change its normal fast
  18. Press apply and OK
  19. Try to print!

  Please let me know if the steps I have provided to resolve your problem. Good luck!

• C6180A: Network printing problem series C6100

  Hello

  I pray that someone here can help with my network C6180A impression of questions, as I am at a loss to know what to do. I'm technical enough for a layman (not irritable) so able to fix my printer problems, I had to do several times in recent months. However, I am now in a complete deadlock as to what to do next.

  Implemented - laptop HP Pavilion (less than 1 year running Windows 8.1 64bits) connected by wired home network using Netgear HomePlugs, on which my C6180A All in One Photosmart printer is also connected by a Homeplug Netgear network around my house for others to use. The network software Netgear genius picks up the printer and it shows on the fine network. I can also access the IP address of the printer through my thin Firefox browser.

  Printer C6180A is (I think) about 8 years ago and has been well used with over 44 K printed pages! It worked well overall until recently. Minor problems have been solved in the past, which I was able to do very well.

  Until recently, the printer worked very well, so a few weeks ago (nothing has changed on it, or my laptop), it just started to stop printing and also started to enter spurious characters (always number 7) on the LED panel without doing me anything, as if someone was going to put in a fax number. It would show a string of 7 like this: '7777777777777777777' as a fax number alone.  Yet I did not or use the fax on it more. It's where I wondered about capacitors, as I mention below...

  However...

  It will not print many pages at once of all today - even if I get it print OK. It does not go offline (it used to do this), just print job gets stuck in the queue and must be deleted using HP Print & Scan doctor. Nothing else removes the queue now. And no other problems are reported with this utility. If they are, then I have Setup or the utility corrects.

  I did the following to get it fixed so far (with little success ongong):

  -updated and install printer via the HP website drivers (most recent is dated December 6, 2015)

  -uninstalled and reinstalled the driver software several times = sometimes a test page impressions, not always

  -restart the laptop and printer each time I do this to clear no matter what cache

  -Remove and add the device in Control Panel = got a few pages printed today this and nothing else then prints

  -check the IP address of the printer to make sure that his recognized on the network = all fine here (IP address added manually in the settings of the network on the printer a few months ago), although I can't make it here anymore as the "ok button" on the printer does not work now (minor in question not related to this in my opinion)

  -did a hard reset of the printer using the # and 6 to do this = it worked for a few pages then orders

  -printer is always / recognized by any software, driver or utility HP PSD when turned on to be detected to install

  -printer works fine when connected directly via a USB cable, but which is not what I want to do on a daily basis

  -have contacted Netgear in the recent past to make sure that my HomePlugs on my network worked very well, they were. If not, then the printer would not be detected by any software installation or fixing with HP PSD

  My last resort will be to check if the capacitors are down, I saw in other forums that this is a common problem after a while on these printers. Before making this "repair" I bought the capacitors, I wanted to check if there is anything else I missed that I can do to finally once and for all this problem of printing.

  Help on this would be so MUCH appreciated by any expert here, because I lost so much time, days in fact, try to resolve this issue as you can only imagine. I have to be able to print for my business. It is not an option to replace the printer currently.

  It worked fine until the last 3-4 weeks or more... Where my question detailed with what I did to fix it until now.

  Thanks in advance. ANIA

  Hello @AZS1,

  Welcome to the Forums of HP's Support. I understand that you have a problem with your C6180A. I would like to help.

  To be honest, you did some troubleshooting. To say that you are quite technical for a layman seems to be an understatement.

  I provided you with a link to solve network problems. If the problem persists then you might as well go ahead with the repair. The only other option would be to have fix the printer.

  "Printer not found" error message for printers all-in-one HP Photosmart C6100 C7100 and Officejet Pro L7700

  Please let me know how it works. I'm pulling for you.

• HP7500: printing problems

  Windows 7

  HP7500

  Wireless printing

  Can print PC test page, but not Word document print.  I have this intermittent problem and sometimes after printing test page for the PC, the document will be printed.  Sometimes I have to run print and Scan doctor. This time has solved the problem.  Printing and scanning doctor said nothing wrong and print a test ok page. Still no Word document printing.

  Hello @Eric4and welcome to the Forums of HP, I hope you enjoy your experience!

  I see that you are experiencing printing problems. I would like to help!

  I would like to start by running the following two uninstall process:

  The problems that the programs cannot be installed or uninstalled

  Uninstalling the printer software

  Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

  Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• Failure to install printer software package

  Hello. Am I the only person having this problem? The printer I have is an all-in-one Officejet 8500 Pro Wireless (A909g). My operating system is windows 8.1. I downloaded the software OJ_AIO_P8500_A909_Full_Win_WW_140_408 and on 2 of three of my computers when I run the program and click 'install', I get a pop information window telling me that the program does not find a file. Then I have to close the program that I can not go any further. The pc alone it will run on is my Sony vaio laptop running windows... wait, 8.1?

  Has anyone, same HP, you have a solution to this problem? Are there any new installation of software from 2012 programs?

  Hi Phil_boy,

  Welcome to the Forums of HP,

  I see that you have a problem with the installation of the printer on your computer Windows 8.1.

  I have a few steps we can browse.

  First of all, please make sure that you have the printer power cable connected directly to a wall outlet and not a bar/power strip. Here is a document that uses a LaserJet printer for example, but it is intended for HP products in general. Please click the link which explains the problems when connected to an uninterruptible power supply/Strip/surge protector power.

  I have also found a document that addresses for the installed printer in Windows 8.1, a Message "System cannot find the specified file" is displayed on the computer.

  Please do not hesitate to write me again if you have any questions or concerns.

  See you soon,.

• HP OJ 8610: printing problem

  Instalation of HP JO 8610 pro network. I can print and scan from a pc without problem aney (windows 7)
  with the 2end pc: the connection is made, I can scan, but I can't print! scan and HP print test page printed to the icoudent doctor, but I could print internal test page? I did uninstall and installation softwahre fromcd and internet hp webside. Help, please

  Thank you

  Hello @firaskhalil,

  Welcome to the Forums of HP Support!

  I want to help you solve your printing problem you feel when trying to print from your Windows XP computer to your network connected HP Officejet Pro 8610 e-all-in-one printer. I understand that you are able to print correctly on your Windows 7 computer network. I see that you can run the HP printing and the doctor without any problem analysis tool and print a test page with success over there from the Windows XP computer. You are also able to scan without any problem. With all that being said, I think that what you experience on the Windows XP computer is a driver conflict. I think that your software and network connection are quite well. That being said I will guide you through the addition of an alternative HP Officejet generic print driver. You won't lose any functionality while using this replacement driver.

  Step 1: Clear the temporary files:

  1. Click on the Start menu
  2. Check the box run
  3. In the Temp folder, type folder , and then select OK
  4. When the Temp folder opens, click the first item in the list, and your shift key on your keyboard and scroll down a few lines and click another item in the temp folder. Everything between the two points that you click on will highlight now. Select the "delete" button on your keyboard.
  5. Continue these steps until all items in the Temp folder have been deleted. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer are affected by your by deleting temporary files. A file should always be used in the Temp folder, you will get the pop up 'try again ' or 'Cancel' the point. Simply close the pop-up screen, ignore this file and proceed to remove the remaining files.
  6. Once the Temp files are deleted, close the folder
  7. Right click of your recycling bin on your desktop and select empty recycling bin

  Step 2: Download driver replacing:

  1. Please click here to download the appropriate driver
  2. When the site opens, select the download button at the top left
  3. Allow the download to run
  4. An extraction should take place once the download is complete
  5. If the installation window opens automatically, please close the window.

  Step 3: Adding a driver replacing:

  1. Click on the Start menu, then select box to run it
  2. Type %temp% , and then select OK
  3. When the Temp folder opens, find the file 7z
  4. Click the 7z folder to open it
  5. At the top of the window, you will see the path of the file bar. It may look like: Local C - users-AppData-Local - Temp-7z... drive Left click once on the right side of the bar. Everything in this bar will highlight now. Right-click on the highlighted file path and copy it. 
  6. Close the Temp folder
  7. Click on the Start menu
  8. Choose Printers and faxes (you may need to go to the control panel for this)
  9. In the Printers folder, right-click on your HP Officejet Pro 8610 and left click on Properties
  10. Left click on the Advanced tab
  11. Left-click on new driver
  12. When the new driver window just press 'Next' until you see a list of manufacturers on the left and a list of Printers on the right
  13. Click on disk at the bottom right
  14. In the window "install from disk", there will be a path bar. Right-click in this bar and Paste in the path to the file we copied previously.
  15. Click OK
  16. Choose the HP Officejet 8600 and click Next to complete the wizard of pilot.
  17. The title of the Properties window, select 'apply' but do not hit OK
  18. Select the general tab
  19. Rename your printer in HP Officejet Pro 8610
  20. Click OK

  Now that the new driver is added please try printing again.

  Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

• Cannot install printer solutions Center

  for a week I tried everything to install my all in one printer (F2400).

  That's what I do:

  I have uninstall all files via congurationscreen (remove programs)

  Clean computer with avg pc tuneup and regcure

  I run install (as admin) witch downloaded folder has been chosen for me by hppiw program

  During the configuration phase it is following error:

  Appdata/temp/TzS1867/hpzsetup.exe

  "irreparable error during installation"

  and the program says it automatically uninstall files, but they are always in the hp folder.

  printer and scanner work fine, but there is no solution Center.  There is no file .exe for solutioncenter in

  ProgramFiles/hp/digital imaging/bin

  I tried all possible solutions on the web, but nothing will.

  This link is no longer valid

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-77737-1&LC=en&DLC=en&cc=us&...

  I can do more / I've done wrong?

  This link is no longer active

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-77737-1&LC=en&DLC=en&cc=us&...

  Hey @brommmmm,

  One thing we know for sure is that your computer and the printer doesn't seem to like. I think that there are problems with your registry that are causing all these different errors, especially since the error log for the program installation continues to point to the registry key: HKLM\SOFTWARE\Hewlett-Packard\Install\ {BCDD692B-17 2D-440-9A1B-501C71D72CC8} for permissions problems. I have a little more suggestions to solve these problems in System.

  Step 1: Uninstall your printer software and drivers

  Step 2: Run the CCleaner on your computer to fix registry issues:

  CCleaner

  Step 3: Unlock hidden Admin account:

  1. Open the display Start again by clicking the Windows start at the bottom of your computer screen icon or by selecting the Windows button in the bottom left of your keyboard to the right of the Ctrl key.
  2. Once the splash screen opens, type command prompt
  3. Once the result of the search for the command prompt appears, do a right click on it and "run as administrator"
  4. Once the command prompt opens type: net user administrator / Active: Yes and press ENTER.
  5. Then, restart your computer
  6. When your computer turns back on, you should be able to log in to the new administrator account that appears. This account will not have a password on it.
  7. If your computer will automatically connect to your normal spending users user account and log on to the administrator account.

  Step 4: Install printer:

  1. Once you are logged into the new account administrator download and run the installation of your printer: HP Deskjet F2400 all-in-One series Full Feature Software and Driver
  2. Start the installation of your printer.
  3. Once the printer installs successfully log on the administrator account and log in to your normal user account. The printer should now be installed on your normal user account.

  Step 5: Disable the hidden Admin account:

  1. Open the display Start again by clicking the Windows start at the bottom of your computer screen icon or by selecting the Windows button in the bottom left of your keyboard to the right of the Ctrl key.
  2. Once the splash screen opens, type command prompt
  3. Once the result of the search for the command prompt appears, do a right click on it and "run as administrator"
  4. Once the command prompt opens type: net user administrator / active: No. and press ENTER.
  5. Then, restart your computer

  Please respond and let me know if everything works now. Fingers crossed!

• HELP to the installed print head is not intended for use this product, or it may be damaged

  Help - please, I get a msg that says: "the installed print head is not intended for use in this product, or it may be damaged. I was trying many solutions I found on my search but nothing doesn't work.

  I was able to find the right answer to the problem I had with my printer. The printer that I have by the way is a HP Officejet 6500 E709a model.

  Here is the solution is simple:

  The print head is the device where sit the ink cartridges.  It may be incorrectly installed.

   

  Remove the ink cartridges (carefully, you can get ink on yourself).  Now using the system of grey lock on the right side of the cart, remove and re - install the print head.  Shake a little before lowering the lock wall.

   

  Now, re - install the ink cartridges.

  
  I had to do this process 2 times because the first time did not work. Make sure that when you remove the print head, the area is clean, try to remove the very careful, a little dust and I hope it will work for you also.

• Server 2008 R2 Remote Desktop Server printing problems...

  Hello

  We have recently installed a Server 2008 r2 remote desktop server.  Everything works well except sometimes once a user has printed a large number of documents remotely a print job fails.  The only mistake he gives may not print.

  Once this problem starts they then won't even be able to print locally to a printer connected to the server.  The only way to solve the problem is to disconnect and turn it back on.

  We checked to see if the spooler is running, it is not a remote printing problem, that it does not start even local print will work for this user.  We also checked to make sure that the print queue is not an uptight work.

  How we solve this problem?

  Hello

  Post your question in the TechNet Server Forums, as your question kindly is beyond the scope of these Forums.

  http://social.technet.Microsoft.com/forums/WindowsServer/en-us/home?category=WindowsServer

  See you soon.

• Printing problems with my printer Epson Stylus NX510 wireless.

  original title: Wireless printer issues...

  Help!  My router died and I work from a Home Office, so I use a wireless on loan from my ISP... it is a temporary solution until they can get out of my house and install a new router. My internet is fine, however, my printer/scanner/copier wireless wouldn't work. So........ I uninstalled and installed using the new wireless 'name' to save it. It allows to copy, but not print from my computer. The computer recognizes it but it says it is offline connection and guard my documents in what. In addition, my Epson Stylus NX510 printer still displays a page with my ink level and tells me that it is printing this page appears but does not read my ink level and it says that my printer is ready to print. My wifi lite is on the printer...

  any suggestions?

  Thank you!

  Jodi

  Hello

  1. What is the operating system installed on your computer?

  2. What is the exact error message you are getting?

  Please follow the steps mentioned in the link below.

  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

• Printer error ' ' the installed print head is not intended for this printer or is damaged.

  Original title: printer does not print

  I have a hp photosmart B110a all-in-one printer and the following warning came on the screen. "the installed print head is not intended for this printer or is damaged" useless to Sam the printer now does not work. can someone advise on how to remedy the situation. Thank you

  I have a hp photosmart B110a all-in-one printer and the following warning came on the screen. "the installed print head is not intended for this printer or is damaged" useless to Sam the printer now does not work. can someone advise on how to remedy the situation. Thank you

  Hello

  You will need to contact the HP Support for this hardware problem.

  HP drivers & support | United States:
  http://WWW8.HP.com/us/en/support-drivers.html

  You can also check on the Forums of HP Support for other users who may have solved that problem.

  HP - HP Support Forum Support Forum:
  http://h30434.www3.HP.com/PSG/

  Concerning

• Add printer problems

  I am trying to add a printer and an error comes up saying "Windows can't open add printer, local print spooler service is not running, please resart the spooler or restart the machine" exactly what do I do?

  Hello

  1. What is the brand and model of the printer?

  2. who is the operating system installed on the computer?

  This can happen if the print spooler needs other services, and these services are not running. To resolve this issue, follow these steps:
   
  Method 1:
   
  You can run the printer troubleshooter.
   
  Reference:
   

  Solve printer problems

  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

   

  Note: You can change the operating system on the top right of the article.

   
  Method 2:
   
  If you are using Windows 7/Vista, follow the steps provided.
   
  a. in Services, right-click on print spooler and then click Properties.
  
  b. click the dependencies tab. The first box list all system services that must work for the print spooler start. These are dependencies.
  
  c. take note of each service, click OK , and then restart each service on which the print spooler is dependent, if the service is not already started. If a service is not started, right-click, click Properties , and then verify that the Startup type is Automatic.
   
  See also:
   

  Find and install printer drivers in Windows 7

  http://Windows.Microsoft.com/en-in/Windows7/find-and-install-printer-drivers

  Install a printer

  http://Windows.Microsoft.com/en-in/Windows7/install-a-printer

  Hope this information helps. Response with status so that we can help you.

• The printer problem: showing the name of the file: directory: model: title: topic etc.

  Original title: printer problem

  Whenever I have print a page of Microsoft Office or on the web, I have another print page after him the name of the file: directory: model: title: topic etc.  I rang the manufacturer of the product and said it was a Windows problem.  I had rung Microsoft Support and they could not help also and asked if I would like to speak to one of their technicians for $ 75 USD.  As I am from New Zealand it would have cost me probably $100 maybe a little more after the exchange fees and credit cards and not been sure if they would have the right answer.  Is there someone out there who may be able to help me because it costs me ink and paper?

  Salvation of the bones,

  Thanks for posting in the Microsoft Community Forums.

  According to the description, you get additional information when printing a document.

  1. what operating system you have installed in the computer?

  2. What is the brand and model of the printer?

  I suggest you to refer to the thread that the suggestion has solved the problem:

  http://answers.Microsoft.com/en-us/Office/Forum/office_xp-word/a-second-page-prints-whenever-i-print-a-word/7a2286e9-4C1B-4a62-9987-c3b823f03974

  Let us know if you have other questions about Windows in the future. We will be happy to help you. We at Microsoft, strive for excellence and provide our customers with the best support.