Installation of the VMware Tools on the device of 5.2 VM ACS

Similar Questions

• Cannot install this hardware. An error occurred during the installation of the device

  Can someone please HELP ME - I get the following error message: cannot install this hardware. An error occurred during the installation of the device. They system cannot find the specified file.

  I am not able to connect any hardware. It started all of a sudden. I can't connect my mouse so it before I'm not able to use my computer.  He did the same thing when I put in a USB key, there was the same error message.

  If something is damaged? How can I resolve this - pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee.

  Looks like you may have a virus or other malware. Get your updated antivirus program and start safe mode.  Note that some viruses can hide from your normal antivirus program, so you really need to scan mode without failure.  To enter in Safe Mode when you turn on first, press F8 on every seconds until you get the menu, and then select Safe Mode.  Then run a complete system scan.
  Microsoft has suggestions and offerings to
  http://Windows.Microsoft.com/en-us/Windows7/how-do-I-remove-a-computer-virus
  Moderator Forum Keith has a few suggestions along this line to
  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-performance/Windows-Explorer-has-stopped-working/6ab02526-5071-4DCC-895F-d90202bad8b3
  If that suits him fine. If this is not the case, use system restore to go back to an earlier date at the beginning of the problem.  To run system restore, click Start-> programs-> Accessories-> System Tools-> system restore.  Click on the box that says show more restore points.
  You can check the corrupted system files.  Open an administrator command prompt and run SFC if the above does not help. Click START, and then type sfc in the search box, right-click to SFC. EXE, then click on run as administrator. Then from the command prompt, type sfc/scannow.
  Finally if all else fails, you can look at the rather cryptic system event log.  To make, click Start-> Control Panel-> administration-> event viewer tools.  Once in Event Viewer system log-click and scroll entries looking for these "error" with indicator see if you can find guidance on where the problem may be.
   
  I hope this helps.  Good luck.

• Plustek OpticBook 3600 will not install error that an error occurred during the installation of the device. The required section was not found in the INF

  Original title: Plustek OpticBook 3600 is not installed

  Found new hardware wizard runs, but after scanning stops the disc from the manufacturer with the message ' year error occurred during the installation of the device.»  The required section was not found in the INF"

  PC system is homebuild which, in theory, exceed the minimum requirements of the system of manufacturers.  Operating system is Windows XP Pro with Service Pack 3.  The scanner is connected to the USB 2.0 card that is not separately powered, but installed in the PCI slot.  I suspect that the problem lies in the PC rather than the scanner. but do not know what the problem is.  Any help would be appreciated!

  Hello
  You can try the troubleshooting provided in the link below steps to fix the problem.

  You receive a "unable to install this hardware" or "an error has occurred during installation" error message when you try to install a PCI device

  http://support.Microsoft.com/kb/841567

  Note:

  To do: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  How to back up and restore the registry in Windows

  http://support.Microsoft.com/kb/322756

  See also:

  Error message: cannot install hardware. An error occurred during the Installation of the device

  http://support.Microsoft.com/kb/810882

• Material up to date Assistant, MTP device an error occurred during the installation of the device

  I have a problem installing the driver for my mp3 player. I get this message after I try and install "" there was a problem installing this device: MTP device, is an error occurred during the installation of the device the specified service does not exist as an installed service. "" Even if I uninstall and re install the driver, I still get the same message. What could be the cause of this error message?

  My operating system is Windows XP home

  Original title: update Hardwre Assistant

  Hi D.L.B1,

  • What is the brand and the model number of the MP3 player?
  • Other USB devices are connected to the computer works well?

  You try to manually add the MP3 player to the computer and check if it can help solve you the problem and if the MP3 player is detected.

  You can access the link below and follow the steps in the article to manually add the material to the computer.  When adding the verification of the material if it appears two devices one by one for device MTP and other USB Mass Storage Device. If it shows both, select the USB mass storage device from the list and try to install it and check if that helps.

  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/app_start_hardware_wizard.mspx?mfr=true

  If the problem persists and you cannot install the MP3 player, you can contact the manufacturer of MP3 and check if you need to make changes to install it and if they have the latest drivers to install.

  I hope this helps. Let us know the results.

  Thank you and best regards,

   

  Srinivas R

  Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Driver VGA Dual-Mode Camera installs but the device does not appear in the list of devices to Windows Photo Gallery

  Driver VGA Dual-Mode Camera installs but the device does not appear in the list of devices to Windows Photo Gallery

  Hello

  I will need to know the brand and model of the device in order to help you solve it.

  You see the device listed in the Control Panel, hardware and sound, scanners and cameras?
  Brent
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• HP Deskjet F4180: Installation of the device not complete

  Due to a printer problem, I had to reinstall all my drivers and software and did that on the HP site. However when I went to analyze, the Solution Center always tells me that "the device is not full. I'm no expert, but I've tried everything I can think of. I ran the doctor printing and scanning, the installation wizard. The impression scanning doctor tells me that Device Manager.ok: check.ok Device, device status ok, BUT Solution Center X,

  HP printer test scan OK installation wizard.

  However, when I tried again to do a reinstall of the printer's drivers/software when he asks me to add a device and I try to connect to the printer it does not seem to acknowldge that the printer is here!

  Can anyone help please.

  Thank you

  Gerry

  Hello

  Could you please follow the first link and uninstall all the hp Sw of your system

  http://support.HP.com/us-en/product/HP-DeskJet-F4100-all-in-one-printer-series/3177560/model/3177564/document/c02259020/

  you will need to install the driver of all the features.

  Besides some Hp software require for Flash player, XML, Java, Netframe phaser works and dotnetFx. Please ensure that all the Sw above installed on your system.

• Error occurred during the installation of the device, a service in the INF installation section is not valid with Sansa Fuze player

  Media player 11 fails to connect to my sansa fuze player. A second computer find the fuse in sansa without problem. Default media player 11 , I get the following message: error occurred during the instalation of the device, an installtion of service section in the INF is invalid.  I have two players from sansa and both not on this media 11 computer system, but both work on a second computer with media player 9 ? Is the problem, a bad installation of the media 11 on the first computer system, should remove and reinstall media 11 If I delete what is happening in the music on this computer file. Carl L_942

  Hi, Carl L_942,.

  Connect the Sansa Fuze and put into MSC mode. This enabled the majority of users with this problem. Check if it helps you too.

  For more information, see:

  Activation or forcing MSC mode on the Sansa player

  Additional reference on:

  Check and change the device to the master or the MTP USB mode

  The only problem with Media Player 11 and Sansa device is the synchronization of album art to the device.

  For more information, see:

  File Readme for Windows Media Player 11 for Windows XP

  Kind regards

  Divya R - Microsoft technical support.

• Installation of the device drivers for the Zune 8 GB using Windows Vista SP2 OS

  I try to install the Zune software installed on a laptop Acer of MS Vista with SP2.  The Zune player is a 8 GB model.  The Zune software is installed fine, but when Vista tries to install device drivers, it fails, asking me to contact the hardware vendor.  It is used to work on another computer running MS Windows XP with SP3.

  What can I do to make it work on Vista computer?

  Hi Midnightwreck,

  What is you receive the exact error message?

  Step 1: Examine the Windows Device Manager. To do this, follow these steps:

  (a) click Start, right-click computer, and then click Properties.

  (b) click on Device Manager. Click on the computer root icon and then click on Search the hardware changes in the Actions menu. Zune should be listed under portable devices.

  Note If the player has been incorrectly installed, Zune can be listed with a yellow exclamation point (!). Or, it may be listed under other devices as USB (Universal Serial Bus) device.

  (c) double-click Zune, and then click driver . The current version of the driver that is installed must be 4.2.58.0.

  If the Windows Device Manager indicates a problem with the device, or if the Player version that is installed is not the current version, you must update the driver. To do this, follow these steps:

  1. right click on Zune or a USB device , and then click Properties

  2. click on the tab driver , and then click Uninstall.

  3. If it is displayed, select delete the driver for this device, and then click OK.

  4. click on the computer root icon and then click on Search the hardware changes in the Actions menu.

  5 right click on Zune , and then click Properties

  6. Click tab driver , and then click set to update driver.

  7. click Browse my computer for driver software.

  8. click on Browse, find the program Files\Zune\Drivers folder, and then click OK.

  9. click Next.

  If you are prompted, click install.

  After the driver installation is complete, click close two times.

  Your Zune device is not detected by your computer or the Zune software
  http://support.Microsoft.com/kb/944909

  Step 2: Download and install the latest version of the Zune software, then check if the problem persists.

  You can follow the steps mentioned in the link below

  How to fix errors in the Windows device for the Zune device manager
  http://support.Microsoft.com/kb/953933

  Thank you, and in what concerns:

  Ajay K

  Microsoft Answers Support Engineer

  Visit our Microsoft answers feedback Forum and let us know what you think.

• There was a problem installing this card material Ralink Turbo wireless LAN, that an error occurred during the installation of the device. The system cannot find the specified file.

  Opus system Windows XP Edition SP3 eddition family

  I tried to install two NICs - Netgear RangeMax Wireless - N USB 2.0 adapt WN111v2 and PCI Ralink Startech 555WG 801,11 g Wireless PCI Adapter Card. In both applications on the end of the installation I received the message that installation failed.

  I downloaded all the latest drivers, disabled antiwirus program and firewall, I called the software factory. Nothink helped. Everything is pointing to problem windows install the drivers.

  For installation of Netgear USB wireless adapter WN111v2 - after installing software you plug wirelles adapter to the USB port and start the final driver configuration. After that I get message "installation of the client software has failed. Restart your computer and run Setup again.

  Can you help me?

  Hello
  
  Step 1: Adding to the suggestion of A70M1C, you can also check if the problem persists in the clean boot state.
  Reference: http://support.microsoft.com/kb/310353
  
  

  Step 2: Also check if you can find any error message in the event viewer and send back the same.

  Reference:
  http://support.Microsoft.com/kb/308427
  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/snap_event_viewer.mspx?mfr=true
  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/event_overview_01.mspx?mfr=true

  Thanks and greetings
  Umesh P - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.
  [If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

• Installation on the device problem

  I'm new to blackberry... I created the helloWorld application... I registered my key sign to blackberry. I can sign my application correctly, he created the .cod files... I use 9360 device... I can install application successfully on the device, but I cannot launch the application on the device... I have install the application each time it gives me error...

  «Error appName from: Module 'Appname-1 "not found' this is my AppName, helloWorld.» Can someone tell me what is the problem? Why the application failed to launch?

  I created div just helloWorld application very basic, nothing more than that...

  Thank you...

  Use BlackBerry Desktop Software for Windoze

  Connect the device via USB

  Select the Applications menu of the LHS

  Select import files

  Go to the directory\StandardInstall of construction

  Open helloWorld.alx

  Click on apply

• VM_STATE_INVALID_CONFIG after installation CD with vmware-tools + snapshot

  I have VM_STATE_INVALID_CONFIG

  VM has CD snapshot and Mount for vmware-tools

  Virtual machine does not work

  This article can not help me http://communities.vmware.com/message/752718?tstart=0

  because the vm do not have this string in the VMX file.

  Could you help me? Thank you

  More information:

  1. ls - al

  Total 48587584

  -rw - 1 root root 151009280 Dec 14 12:50 Syslog-000001 - delta.vmdk

  -rw - 1 root root 247 14 dec 09:54 Syslog - 000001.vmdk

  -rw - 1 root root 201410560 Dec 14 12:50 Syslog_1-000001 - delta.vmdk

  -rw - 1 root root 251 14 dec 09:54 Syslog_1 - 000001.vmdk

  -rw - 1 root root 42949672960 Dec 12 03:34 Syslog_1 - flat hard

  -rw - 1 root root 401 9 Dec 18:25 Syslog_1.vmdk

  -rw - rr 1 root root 37 Dec 9 18:25 Syslog - 68f713a2.hlog

  -rw - 1 root root 6442450944 Dec 12 03:34 Syslog - flat hard

  -rw - 1 root root 8684 Dec 14 12:50 Syslog.nvram

  -rw - 1 root root 20092 Dec 12 03:34 Syslog - Snapshot108.vmsn

  -rw - 1 root root 398 9 Dec 18:25 Syslog.vmdk

  -rw - 1 root root 586 12 dec 03:34 Syslog.vmsd

  -rwxr-xr-x 1 root root 3102 Dec 14 12:50 Syslog.vmx

  -rw - 1 root root 261 Dec 10 04:04 Syslog.vmxf

  -rw - rr 1 root root 158208 9 Dec 18:25 0.log - vmware

  -rw - rr 1 root root 42727 20 December 2008 vmware - 279.log

  -rw - rr 1 root root 102832 20 December 2008 vmware - 280.log

  -rw - rr 1 root root 1033233 7 April 2009 vmware - 281.log

  -rw - rr 1 root root 14 May 2009 392257 vmware - 282.log

  -rw - rr 1 root root 1827259 26 Nov 15:23 vmware - 283.log

  -rw - rr 1 root root 44195 26 Nov 17:44 vmware - 284.log

  -rw - rr 1 root root 54573 Dec 14 12:50 vmware.log

  1. Cat Syslog.vmx

  #! / usr/bin/vmware

  config.version = '8 '.

  virtualHW.version = "4".

  floppy0. Present = 'true '.

  NVRAM = "Syslog.nvram."

  deploymentPlatform = "windows".

  virtualHW.productCompatibility = "hosted".

  Tools.Upgrade.Policy = "manual".

  powerType.powerOff = "default".

  powerType.powerOn = "default".

  powerType.suspend = "default".

  powerType.reset = "default".

  displayName = "Syslog".

  extendedConfigFile = "Syslog.vmxf".

  scsi0. Present = 'true '.

  scsi0.sharedBus = 'none '.

  scsi0.virtualDev = "free".

  memsize = '512 '.

  scsi0:0. Present = 'true '.

  scsi0:0. FileName = 'Syslog - 000001.vmdk ".

  scsi0:0. DeviceType = "scsi-disk" hard

  SCHED.scsi0:0.shares = 'normal '.

  scsi0:1.present = 'true '.

  scsi0:1.filename = "Syslog_1 - 000001.vmdk".

  scsi0:1.DeviceType = "scsi-disk" hard

  SCHED.scsi0:1.shares = 'normal '.

  ide0:0. Present = 'true '.

  ide0:0.clientDevice = 'TRUE '.

  ide0:0. FileName = ' / usr/lib/vmware/isoimages/linux.iso '.

  ide0:0. DeviceType = "cdrom-raw"

  ide0:0.startConnected = "FALSE".

  floppy0.startConnected = "false".

  floppy0. FileName = ' / dev/fd0.

  floppy0.clientDevice = 'true '.

  ethernet0. Present = 'true '.

  ethernet0.networkName = 'network of the VM.

  ethernet0. AddressType = 'vpx.

  ethernet0.generatedAddress = "00:50:56:bf:0 b: cf.

  chipset.onlineStandby = "false".

  guestOSAltName = "Red Hat Enterprise Linux 5 (32-bit)"

  guestOS = "rhel5.

  annotation = 'server tftp, syslog, snmp, ntpd yum trap '.

  UUID. BIOS = ' 50 12 33 50 e0 d8 d8 - 42 b0 65 3f 1 d dc 8A b8 65.

  log.fileName = "vmware.log.

  Snapshot.action = 'keep '.

  SCHED. CPU.min = "200".

  SCHED. CPU. Units = "mhz".

  SCHED. CPU.shares = 'normal '.

  sched.mem.MinSize = '30 '.

  sched.mem.Max = '512 '.

  SCHED.mem.shares = 'normal '.

  toolScripts.afterPowerOn = 'true '.

  toolScripts.afterResume = 'true '.

  toolScripts.beforeSuspend = 'true '.

  toolScripts.beforePowerOff = 'true '.

  CPUID.1.ECX = ' R -RRrR-0-

  ---

  H - RR -"

  CPUID.1.ECX.AMD = 'O-

  ---

  R-"

  CPUID.80000001.ECX.AMD = '-'.

  ---

  RR - RR.

  ---

  "

  CPUID.80000001.EDX = "-R"

  ---

  "

  CPUID.80000001.EDX.AMD = '-'.

  ---

  "

  checkpoint.vmState = «»

  evcCompatibilityMode = "FALSE".

  guest.commands.allowSharedSecretLogin = «»

  guest.commands.sharedSecretLogin.com.vmware.vcIntegrity = «»

  guestCPUID.0 = "0000000a756e65476c65746e49656e69".

  guestCPUID.1 = "000006f800010800000022110febfbff".

  guestCPUID.80000001 = "00000000000000000000000120000000".

  hostCPUID.0 = "0000000a756e65476c65746e49656e69".

  hostCPUID.1 = "000006fb000408000004e3bdbfebfbff".

  hostCPUID.80000001 = "00000000000000000000000120000000".

  scsi0:0. Redo = «»

  scsi0:1.redo = «»

  tools.remindInstall = "false".

  userCPUID.0 = "0000000a756e65476c65746e49656e69".

  userCPUID.1 = "000006fb000408000004e3bdbfebfbff".

  userCPUID.80000001 = "00000000000000000000000120000000".

  VMware.Tools.requiredVersion = "7302".

  dMotion.enabled = "FALSE".

  tools.syncTime = "FALSE".

  UUID. Location = "56 4 d f8 d8 d9 7f b8 d1 - 2 c 24 27 10 2 39 68 16.

  Migrate.hostlog = «./Syslog-68f713a2.hlog.

  sched.swap.derivedName = ' / vmfs/volumes/494c8e80-a440f279-5164-001cc4c0d240/Syslog/Syslog-68f713a2.vswp '.

  scsi0:0. DMotionParent = «»

  scsi0:1.DMotionParent = «»

  vmotion.checkpointFBSize = "4194304".

  -

  ---

  1. Cat Syslog.vmsd

  snapshot.lastUID = "108".

  snapshot.numSnapshots = '1 '.

  Snapshot.Current = "108".

  snapshot0.UID = "108".

  snapshot0. FileName = ' Syslog - Snapshot108.vmsn.

  snapshot0. DisplayName = "_VCB-backup_".

  snapshot0. Description = "created automatically by VCB framework host VCB to Sat Dec 12 00:34:44 2009 | 0a (UTC). »

  snapshot0.createTimeHigh = "293501".

  snapshot0.createTimeLow = "888433336".

  snapshot0.numDisks = '2 '.

  snapshot0.Disk0.filename = "Syslog.vmdk".

  snapshot0.Disk0.node = "scsi0:0". »

  snapshot0. Disk1.filename = "Syslog_1.vmdk".

  snapshot0. Disk1.node = "scsi0:1".

  snapshot.needConsolidate = "FALSE".

  What do you mean VM does not work?

  It does not start, the operating system does not work, cannot remove the snapshot... what part does not work?

  You can delete VM from the inventory.  Create a NEW virtual machine, punch the config of the hard disk of the computer virtual EXISTING and create a new configuration. Then migrate to move the vmx / vmdk in the same folder, delete the complete original when configuration file.

  You can be here all day trying to solve a vmx file, and it still doesn't work.  Best thing to do is start over with a new configuration.

• Photosmart C4795: Solution Center cannot run because your installation of the device is not complete

  Months after HP software reload to correct a mistake, I lost my HP Solution Center during installation.

  Today, I ran the utility HP Print and Scan doctor and downloaded the software to install the HP Solution Center, but the following error message:

  HP solutions Center can not run because your device installation is not complete.

  I want to set up a wireless printer connection.

  Appreciate your help.

  Jean,

  It was quite a process, but everything seems to work well!

  I just rebooted my laptop, and now I have the HP Solution Center!

  The error message that I mentioned in my previous note seems to have disappeared (I hope never to reappear!).

  The question that light that I see is that the HP Support Assistant is always located on my taskbar.  How can I get rid of this?

  I can't thank you enough, John, for all your help and advice!

• HP solutions Center can not run because your installation of the device is not full (Windows 7)

  I downloaded and tried to install HP Photosmart C309a all-in-One Driver Software 14.0 Rel.5 in a new installation of Windows 7 Professional (not an upgrade). Installation works very well until the moment of the connection to the printer.

  I tried the wired and wireless network connections. The screen "Found network printers" lists the printer with the correct IP address and MAC address. Network Diagnostics screen shows any errors. The screen "Installation of your printer" poster "Detected printer", then says "printer setup has failed to complete." Retry does not help. Removing and reinstalling the software do not help.

  The Windows devices and printers control panel shows the printer as "Series of HP Photosmart C309a (redirect 2)". I am able to print a Test Page from Windows printer without error. The 'print options' are also available.

  The printer works fine with other computers on my home network, one running XP and a Vista running.

  How can I get the software installation to complete successfully and provide the printer the HP Solutions Center?

  Thanks for your help.

  Well, I have solved my problem. I'm not sure that these steps are necessary, but here's what I did.

  1 follow the instructions in "Completely uninstall and reinstall the HP software" HP. In particular, 'clear the temporary files and folders' and 'Disable Terminate and Stay Resident (TSR) programs and any other lighting programs' before reinstall you, then "Reactivate startup programs", after the reinstallation.

  2. install base drivers, and NOT the complete software package with applications.

  3. If the basic install works, then install ALL the applications (eg Solution Center). Do not try to install some applications but not others.

  4 remove the applications that you do not (e.g., Online Shop).

  Maybe the steps 2-4 are not mandatory, but they worked for me.

• There was a problem installing HID Non-User Input filter data (KB911895), a fatal error occurred during installation of the device

  I tried to uninstall the faulty data filter & reinstall download (KB911895). all attempts fail & downloads auto continues trying to install "ad noursium". How can I solve this problem please someone? Brian

  Hello

  Step 1: Follow these steps and then try to install the update.

  1. go to the location: c:\windows\system\drivers\
  2. search for and rename the file wdf01000.sys wdf01000.old
  3. restart the computer.

  Step 2:

  Reset windows update components

  http://support.Microsoft.com/kb/971058

  Hope this information is useful.

  Amrita M

  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Error message during the installation of the sound card: an error occurred during the installation of the device__ "e/s operation was abandoned because of a thread exit or an application request." _

  Hello
  I can't update the audio driver on my PC. When you try to install the driver (new sound card), I get the following message is displayed:
  There was a problem installing this hardware:
   
  An error occurred during the installation of the device
  "The IO operation has been abandoned due to a thread exit or an application request."
  The driver worked fine on this computer until a month ago. I think it's more a problem of Windows installation as a driver issue, but I do not know where to go from here. Any suggestions?
  Thank you
  I tried to install the sound card on different PCI expansion slots. I get the same message trying to install a USB sound card. The sound properties in the control panel are classified outside (non-active)

  Hello Smachbub,

  Thank you for your message.  Let's try one or two different things.  Please follow step by step.
  1. we will try to completely remove the previous sound card driver, then reinstall.
  Click 'Start' > right click on 'My computer' > select 'manage '.
  Click on Device Manager.
  Click the (+) sign next to "sound, video and game controllers".
  Below, you should see your audio card, right click and select "Properties".
  Select the 'Drivers' tab and click 'uninstall '.
  After uninstalling the driver, reboot and go to your computer manufacture or website of the manufacturer of the sound card and download/install the latest driver for your device.
  If problems persist, try this same process as a new profile.
  2. to create a new profile:
  Click 'Start' > right click on 'My computer' > select 'manage '.
  Double-click 'Users and groups' > select 'users '.
  In the right pane, right click and select 'add a new user '.
  Fill in the appropriate information, and then select 'create '.
  The new user must be added, right click on the new user and select "Properties".
  Select the tab "member of ' and click on 'Add '.
  Type Administrators and click on "check names".
  Once the name is entered correctly, click 'OK '.
  Log off your computer and connect with the new credentials.  Then try removing and reinstalling the driver.
  Please let us know if it did or did not help to solve your problem.
  See you soon

  Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.