Internet Smartphones Blackberry blackBerry service - not connected?

Hello

my black Berry internet service does not work. I'm on a vodafone contract and I plan blackberry in my contract, so it should work, but it keeps saying that it is not connected. Why is this and what can be done for sorting?

any help would be thank you very much

rich

Hi and welcome to the forums!

I suggest to run the diagnostic tests that will generate a log which you can discuss with your carrier. The link below describes the procedure.

Thank you

Bifocals

9780 user guide

  1. On the home screen or in a folder, click the Options icon.
  2. Click connections and networks > mobile networks.
  3. Press on the key > diagnostic Test.
  4. Press on the key > run.

View, send, or delete a diagnostic report

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Smartphones Blackberry does not connect to the blackberry World Server

    Hello

    I have a BB9780. I got it as a set of second hand.

    My service provider is Vodacom SA and I propose a package of BIS with them, they confirm that my package of their side has no problem.

    I tried all the tips I've read on this Forum and still nothing helps.

    I enter the BB app world and it tells me that 'Blackberry cannot connect to the blackberry world server.

    Again this is not the side of my carrier form since they confirm that my package is open and usable.

    I can get Temp to the BB app world via WiFi but lose the connection, and this isn't my WiFi as my laptop is still online when I am offline

    Help, please

    Ok. Do not worry about the BES... This is Blackberry Enterprise Service and only for use by businesses. The setting we use is BIS... Blackberry Internet services. Unfortunately many networks will tell users that their BIS is connected when they did not. My advice is to ring the network, tell them where you looked, in the State. She shows very clearly your BIS is not connected and ask them to connect

  • BlackBerry Smartphones Blackberry Apps not connected

    Hello

    I need help with my Blackberry Curve 9320

    I have the phone connected via my Wi - Fi connection at home, but when I try to use the Balckberry Apps button I get a message that I'm not connected

    When I go in the settings I am connected to my Wi - FI and I can browse the internet with the browser button

    On connection management screen, when I click on the status of Services.
    The status of the BlackBerry Internet Service?
    not connected

    On Facebook and other applications, that these applications do not work, it indicates a data connection is necessary, but I am connected via wi - fi
    don't know why he repeated to me that I need a connection

    Any advice would be greatly appreciated

    Thanks in advence

    Emily

    Hi lucyisme898

    Welcome to the Forums of the BlackBerry Support

    What application you're trying on wifi.

    Most of the BlackBerry Applications to a specific BlackBerry data Plan / BIS of our carrier, did you on your account.

  • Smartphones blackBerry BIS not connected?

    Hey

    So I'm confused... My BIS does not at all... If I change the settings to 2G my BBM come out and my internet works but its eating my airtime.

    My BIS is part of my cell phone contract and it is paid BY debit order is not my bis is exhausted?

    How can I fiiix?

    You try to get the 3G service? What do you normally get?

    Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

    See if it works now.

  • BlackBerry Smartphones BlackBerry does not connect

    Hello. I have a BlackBerry 8520 I try to use with the Touch & Go-system Toyota. My problem is: whenever I take the key, and the connection is complete, the connection cannot be established automatically when I start the car. It must be done manually. This should not not to be necessary. According to Toyota, the BlackBerry 8520 tank should work with Touch & go I tried to connect to the system with other phones and it worked without any problem. I would not lose my BlackBerry for this reason, and maybe it's just one little problem... BlackBerry 8520 v5.0.0.681 (Platform 5.2.0.67) Micro Edition Bluetooth worm. 1.1 used to Denmark thanks in advance and best regards Claus

    Problem solved.
    I missed a check mark!

  • BlackBerry Smartphones Blackberry is not connect to Mac Desktop Manager software

    Hey guys,.

    Just bought all new macbook pro and I tried to sync with the mac after several times installed and uninstalled the desktop software. additional information: the backup files of previous macbookpro was synchronized to this brand new mac.

    the Office Manager Welcome screen remains just as it is, and does not detect after connected to USB blackberry phone.

    I really hope that someone could help cause need to sync the contacts from outlook express to the new bb phone. Thank you!!

    It might be possible that your Mac has booted 64 by default. Please check your System Profiler and under content, select the software. Is there a Yes next to kernel and the 64-bit Extensions, then it is in 64-bit mode. Restart the Mac in 32-bit mode and try to connect the BlackBerry. To do this restart your Mac and hold down the 3 and 2 keys at startup then connect the BlackBerry.

  • Whenever I start one of the applications, it checks the certificate into the internet. If I'm not connected to the internet (including happans quite often), I can't work. Is there a way to get around this?

    Whenever I start one of the applications, it checks the certificate into the internet. If I'm not connected to the internet (including happans quite often), I can't work. Is there a way to get around this?

    Always the same?

    It is important to activate the hidden files and folders view.

    Most of the SLCache material will be too, hidden by default and the program data folder.

    Open the C: drive.

    N ° 1)

    Go to C: > Program Data > Adobe.

    Open the Adobe folder and locate the folder named SLStore.

    Rename SLStore old SLStore.


    Step 2)

    Navigate to C: > Program Files common files > Adobe.

    Under Common Files > Adobe, find the folder named SLCache.

    SLCache open folder and all its contents to the backup on the desktop folder.  You must create a backup manually and move the content of SLCache.

    Note : make sure SLCache is empty.

    Then launch installed apps CC and identify yourself.

    Once you have signed and launched the application.

    Quit and restart and check.

  • BlackBerry Smartphones BlackBerry Internet Service: not connected

    Hello
    As the subject read, I am not connected to the BlackBerry Internet service.

    As suggests some posts earlier on the forum, I have checked whether data services is 'on '. It has been.

    I also ran a diagnostic test and the report reads the following:

    Signal level:-84dBm
    Radio access: EDGE

    Network: AirTel
    .

    .

    BlackBerry registration: No.

    Connected to BlackBerry: give up.
    PIN - BlackBerry PIN: give up.
    .

    .

    What should I do next? I used my BlackBerry for about 18 months now and this is the first time that I had problems connecting to the internet service. I subscribed to the monthly plan for blackberry services.

    Any help would be appreciated
    Thanks a bunch!

    Since yesterday evening March 27 around server Blackberry crash India it is confirmed by service providers such as vodafone, airtel, Auntie docomo mobile its normally as of today, 11:30 to verify again restart your phone.

  • BlackBerry Smartphones Google Talk Service not enabled for this handheld on 9700

    Hi all

    I downloaded the last Google Talk for the BB AppWorld. When I try to connect, gtalk a message Service not to this compatible handheld. I enabled BIS, internet and wap are disabled by the carrier (O2 CZ - the data on them are paid extra).

    I tried to reinstall, get the service books, but nothing works for me.

    Any idea?

    Boris

    Well... I found the resoultion on another page... It is in Czech http://www.blackberryweb.cz/?p=444 and follow the steps:

    1. backup your blackberry

    2. download the service book containing the gtalk http://www.blackberryweb.cz/?file_id=5

    3. in Blackberry Desktop Manager restore backup selectively from the file downloaded Service_Books.ipd

    4 return to service your provider directories (if some of your e-mail accounts are missing)

    5. possibly restart your Blackberry

    As O2 CZ guys told me that they will not support gtalk in the service books, this is only informal way how to get gtalk working with O2 CZ.

  • New smartphone BlackBerry storm not no projection in 'My computer' as a disc as my old Storm was when connected via USB cable

    I got a new storm that I see in BB Desktop Manager and see it of identification number and can see the contents of the 8 MB card, but I do not see the storm in my computer as a drive, as I have for my old storm when I connect it via USB cable.

    I used to connect my old Storm and autoplay would jump to the top and I see map of the storm and the internal memory as two disks support.  Nothing shows here now...

    I checked to make sure that autoplay is always set to "always ask" when my phone is connected.  I double checked to make sure that the new storm was set ON media, NULL encryption Support, ON Media transfer, Mass storage support, Auto enable Mass Storage when logged ON, etc.

    The card is fine, I've recorded videos, photos and play music off it all the time and I can transfer items to using very slow BB Media Manager but I prefer to use the quick method when it is recognized as a drive.

    Why it used to work on the old storm, but not on this new?

    I read on some other fourms when you think you've found a new replacement Storm you get really a refurbished and for some reason that those who have a whole mass storage setting where the mode is disabled?

    Storm 9530

    v 4.7.0.148 (4.0.0.181 platform)

    Thanks in advance for any advice I can get!

    Judson

    Before I had a chance to even try your recommendation, I found a link on these forums for this file that I mentioned.  I'll be darn it worked... now my BB appears in my computer under two drives, and Media Sync works!  Problem solved!

    It won't let me put the hyperlink to the forum page but a search for ' Blackberry Media Sync could not connect to your BlackBerry smartphone.

    So who has a link to the forums on pinstack.com and you have to register with them to get the file, and then extract the RAR with Winzip file and in this file, I ran the file BB"storage"Activation with the connected BB again, which opens a DOS command prompt, you hit then any key to continue, then unplug. , wait that the BB restart, then Viola... it works again!

    Judson

  • BlackBerry smartphone App World does not connect to the App World Server

    • Carrier - Verizon
    • Curve 8330
    • OS 5.0.0.230
    • App World 1.1.0.23
    • BIS

    After loading App World on my curve, the program will load, but does not connect.  I get the error "BlackBerry App World is had problems to connect to the server BlackBerry App World.  Check your network connections, and then try again. "My network connects aren't working very well and all the other programs have NO problems to connect to their servers.

    Uh, Yes?

    but really, nevermind.  the last reslease for app world works fine.

  • BlackBerry Smartphones blackBerry services

    I am a frustrated user of BlackBerry Storm 2 9550.

    I bought the phone in the United States in 2008 and when I tried to use the Services of BB to the Kenya could not connect. The phone was carrier Verizon but unlocked. I was able to use the other features save for connection to the internet. But when I went to the United Kingdom, I was able to use BB services on Orange UK SIM card.

    A year and a half later, I moved to the Kenya and I can't connect to the BB services again. I tried this with two different mobile service providers, but all in vain. I tried to reach the RIM to help, but my efforts were in vain. I need urgent internet connection.

    If anyone can help me. BB Storm 2 without Services of BB is like having money in your bank account but you cannot remove it.

    Sincerely

    Josiah

    Yes, the 9550 Verizon isn't always the best device for use outside the USA, since your mobile operator does not have the service books required to activate the browser. This is common for carriers in Africa and Indonesia for a reason, as there are a hundreds of messages in this forum since 2-3 years on this issue.

    I do not recommend using Africa unlocked in 9630 9530, 9550, 9650 and.

  • Q10 Q10 blackBerry does not connect to the world of Blackberry. Support hard to find.

    my blackberry Q10 is the world opening of blackberry and after opening, it only shows a black screen for a few seconds and closes.

    provider tells me to ask the support of blackberry, blackberry site shows: no support given.

    just think to throw this phone and switch to android.

    on the internet a lot of advice to connect to BBworld music app works is not for me.

    First of all, if you bought the Q10 the supplier while they are supposed to support. If they can't solve the problem then they will escalate your case to BlackBerry. So they tell you to contact directly the BlackBerry violates their contract with BlackBerry. This site is NOT an official support channel, but rather a peer to peer support forum, where users like you and me to help each other to solve problems.

    Having said that, have you tried to reboot the device by removing the battery? You're on a Wifi or Mobile network? Try a good WiFi.

    If none of this works, then you will need to wipe the device and try again. Use BB software link to perform a full backup and then reset the security. Instructions for this are here: http://www.blackberry.com/btsc/KB33591

    Once the device is wiped to go through the installation process and connect to the wifi. Then open BBWorld and connect with your BBID. Go at this point and post back how it goes.

  • BlackBerry Smartphones Blackberry Services non-functional

    My storm was not able to connect to Blackberry services (browser, e-mail, instant messaging, etc.) for about four days.  Speaking with Verizon, they said it's a matter of Blackberry.  They had me go and re - save my table d ' hôte, which has not solved anything.  Services came about 2 minutes this afternoon and I received a cargo of e-mails, blackberry messages and messages from Yahoo messenger and then they dropped again.

    Any ideas?

    Thank you

    Reported no data RIM failure I know... I've read.

    Did you do a restart of traction simple battery?

    With the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart.

    If nothing, then:

    1. options > advanced > host Routing Table > Menu > register.

    2. with the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart

    If still nothing...
    3. return your books to your BIS service provider site.
    http://www.BlackBerryFAQ.com/index.php/Where_can_I_log_into_my_BIS_account%3F

  • Smartphones blackBerry HELP: I can't receive not make calls, but internet and blackberry services work.

    My cousin gave me his blackberry that he bought in the United States, T-Mobile has been the supplier of services. I use the phone with excellent service in Austria, the claimant is Orange. I was going great but now its stopped make or receive calls.  When I try to make calls it displays "call failed" and used to take incoming calls or the other. I have internet with an excellent signal.

    Thank you very much for your help!

    jcjc2012 wrote:

    This is the message that appears: "you try to open a secure connection, but the server certificate is not approved: continue, close the connection, see certificate.

    I could not find the app you recommend to remove.

    Yes... it's probably different than what I guessed. Normally, however, who comes from the web browser... not while performing a call... the steps that led to the receipt of this message would be so important to understand if it has nothing to do with your problem.

    jcjc2012 wrote:

    What do you think about Smart Dialing or call except?

    Smart dialing in the + 1 country code, but Austria, where I live is + 43, I found, that's right, what I have to change?

    Smart Dialing could be causal... having developed a country code other than the one you are in would be wrong. See this:

    • KB20595 How to disable the smart Dial feature

    Turn it off or set it to your current location.

    jcjc2012 wrote:

    What do you think about Smart Dialing or call except?

    About the call to ban, to do something asked of me the password, but I forgot my password, possibility of reactivating the phone system?

    I'm not sure call him except password... my service doesn't have this feature. But it seems (to review some user manuals) that there is a required specific password and this password is provided to you by your mobile service provider.

    Good luck!

Maybe you are looking for

  • Failure of JavaScript

    The two latest updates (I'm on firefox 36.0, windows 7) maintains without javascript. Twitter, I know uses a lot of javascript, seems to be the site that this compounds the most. I had a leak memory for a while and I have to restart firefox, whenever

  • Re: USB on Satellite A100 doest work.

    Hi all! I have a problem with my USB here too. I have a toshiba Satellite a100-635. I recently made some terribly wrong, and I had to take my laptop in a shop who fixed it. They had reset my laptop, and now I have a problem. My USB ports don't work a

  • Qosmio G10: analog video capture camcorder

    Help, please I'm new on this forum and the Canada. I bought a Qosmio G10 earlier this year, but had only one chance to try to use it to capture and convert my tapes of videographic V8 recently with no success. I tried Toshiba support without hope. I

  • DEP is ruining my mental health

    DEP is ruining my sanity; whenever I have change of web pages or click on a radio button DEP intervenes and restarts the page... AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAGGGGGGGGGGGGGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHH! Help, please.

  • Unable to detect the rotation of the device of the method of sublayout of screen

    I'm developing an application compiled for OS 4.5. I need to find a way to detect the rotation of the unit and again fill the screen so that the fields are arranged according to the new dimensions. My idea was to save the display width and height in