iTunes crashes when I go to play a movie

Similar Questions

• Why iTunes Windows 8 is no longer play HD movies

  After the most recent update of iTunes at 12.3.1.23, iTunes on my desktop Windows 8, it will play no longer HD movies. All I get is a black screen. He n [' t gel - I can easily go out and play the Extras for a film, but not the film itself.] I have close to 30 movies HD in my collection, all purchased on the iTunes store.  I have the latest version of the driver software and video, and all these movies have played without problem in the previous version of iTunes. I can still play SD movies. Does anyone have a solution for this problem?

  Hello BobTheBold,

  Thank you for using communities Support from Apple!

  I understand that you have a problem playing purchased HD movies from iTunes on your Windows computer. To begin the process of troubleshooting, I suggest you read the following two articles. Receive you by chance one alert or error message when you try to play HD movies?

  iTunes for Windows: can't view or read the video content of HD requires HDCP - Support Apple

  On the HD videos in iTunes - Apple Support

  See you soon!

• computer loads but crashes when you try to play netflix

  whenever I try to play a movie from netflix, my computer stops and go to a blue screen that says windows shut down and checking the bios and the occultation

  Hi Corey,.

  Thanks for posting your query in Microsoft Community.

  I understand from the description of the issue that you are having problems with Netflix online video playback. I'll be happy to help you with this problem.

  (1) what browser you use to play Netflix movies?

  (2) what is the exact error message / full blue screen?

  (3) have you made changes on the computer before this problem?

  Method 1:

  Step 1: I suggest you to start in safe mode with networking and see if it helps.

  A description of the options to start in Windows XP Mode

  http://support.Microsoft.com/kb/315222

  If the issue is not persistent, then follow the article to find the cause of the same thing.

  Step 2:

  How to configure Windows XP to start in a "clean boot" State

  http://support.Microsoft.com/kb/310353

  Note: After the troubleshooting steps, see the link to start to set up the computer in normal clean startup mode.

  Method 2: If the issue is only with Internet Explorer, I also suggest you to run the Microsoft FIXIT and check if that helps.

  Playing video files crashes or blocking Internet Explorer - Windows

  http://support.Microsoft.com/mats/video_freezes_or_crashes/

  Method 3: I also suggest you to follow the steps from the link and check the status of the issue.

  The video problems when you use Internet Explorer

  http://support.Microsoft.com/kb/2532294

  I hope this helps. Try the above steps and get back to us for more assistance and with the requested details, if the problem is not resolved.

• Why Firefox for Android crash when I try to play any multimedia content or plugin?

  I got this ASUS MEMO Pad unit for 6 months and Firefox for Android has never been able to play any media or plugin content without crashing. I tried to play with the appropriate flash installed plugin flash and without and it crashes every time (it should not crash even without the plugin - it should do).

  Same HTML5 video and audio mp3 will cause an accident each time (with tap to play on or off).

  There is already a bug filed for this and I don't know the exact cause of it, or what to offer as a solution.

  • Bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=1003936

  _{Please do not comment in bugzilla reports until you have something constructive to add. Please read the label of bugzilla before commenting.}

  I increased this thread so that the way a person of professional technical support team can get back to you and provide you with more information I know. Please wait from 24 to 72 hours for a response

• iTunes crashes when I click on Preferences

  Just got a new laptop, Dell XPS 13 9350, CPU i7-6560u, running Windows 10. I copied on my iTunes from my old laptop folder, downloaded and installed iTunes, but when I click on edit > Preferences it completely freezes and has to be stopped in the Task Manager. I tried to reinstall iTunes, I tried to delete the old library files and preferences in the folder iTunes and then reinstalling iTunes. It happens again every time. The laptop is brand new, this shouldn't really happen.

  Try Fix unexpectedly closes or launch issues in iTunes for Windows - Apple Support.

  TT2

• 12.5.1 iTunes crashes when you play on AirPlay

  Hi all...

  Since the 12.5.1, update any when I play music over the airtime to one of my devices AirPlay after ten minutes or so, iTunes hangs on my iMac. I have had three accidents on three times when I played the music in this way, since the update.

  Of course, I could use some advice on how to approach this. It is even possible to go back to my old iTunes?

  Furthermore, I played music over airtime all the time before the update with iTunes ever crashing. In addition, a few anecdotes:

  • iMac is connected to an Airport Extreme via Ethernet
  • Airport Extreme is plugged into an Ethernet hub
  • The Airplay device is a Pioneer receiver, connected on the same hub Ethernet (two different Pioneer receivers in two different places)

  Here is a (partial) example error log:

  Process: iTunes [39786]

  Path: /Applications/iTunes.app/Contents/MacOS/iTunes

  ID: com.apple.iTunes

  Version: 12.5.1 (12.5.1)

  Generation information: iTunes-1200012005001021 ~ 2

  Code type: X 86-64 (Native)

  Parent process:? [1]

  Manager: iTunes [39786]

  User ID: 502

  Date/time: 2016-10-03 10:14:49.890-0700

  OS version: Mac OS X 10.10.5 (14F1909)

  Report Version: 11

  Anonymous UUID: 35DF2678-532B-1D2F-1491-16D61A122FC0

  Sleep/wake UUID: 324107AB-D38A-4827-949C-D31B2B520523

  Time since started awake: 5600000 seconds

  Wake time: 580000 seconds

  Crashed thread: queue main iTunes shipping 0: com.apple.main - wire

  Exception type: EXC_CRASH (SIGABRT)

  Exception codes: 0 x 0000000000000000, 0 x 0000000000000000

  Request for clarification:

  Abort() called

  Error object 0x7fa85be0de00: pointer being freed was not assigned.

  Crashed thread 0: queue main iTunes shipping: com.apple.main - wire

  Hello Brent,.

  Thank you for your participation in the communities of Support from Apple.

  I see that iTunes is leaving after an update when you play songs to AirPlay devices. Let's try some troubleshooting steps to help isolate and resolve the cause of the error.

  If you haven't done so already, don't forget to restart your network devices and receivers of the AirPlay. For AirPort Extreme, I suggest a "soft reset" for now as mentioned in resetting an airport station base FAQ.

  Then try the AirPlay test in safe mode and a new account on your Mac user. The following steps can help to eliminate software conflicts in your user account and can give us an indication of the additional troubleshooting steps to try then.

  You can use this Support article as a guide to complete both of these steps-How to test one question in another user on your Mac account.

  When it comes to tests in a new user, you need to import a few songs in iTunes for testing library. Here are some links to help with the signing in music Apple or download past purchases:
  

  Download your latest purchases

  Turn on iCloud music library

  Best regards.

• 12.4.3.1 iTunes crashes when syncing iPhone installed 6 9.3.5

  As it is said, iTunes force crashes/closes unexpectedly when you try to sync with my iPhone 6. It is a problem, too I had with previous versions of iOS and the phone seems stuck after saving the phone, usually the last stage, or more generally during one of the steps: "waiting for items to synchronize." When I quit iTunes then reconnect the phone, it tends to go very well. That doesn't happen whenever I have clocks and is random. Was wondering if others have this problem and what could be done to remedy this.

  What you do is now very well. "Pending items to synchronize" is sometimes, especially after a system update in a long process, in order to not jump ship too early. You can also try performing a reset, while the device is connected to iTunes, but iTunes recovery generally works better.

  ------

  Try these standard troubleshooting steps.

  Reset: hold the Home and Power buttons until you see the Apple logo (10 to 20 seconds).

  If this does not help, you may need to restore your iPhone: https://support.apple.com/en-us/HT204184

  If your backup in iTunes, make sure that it is an encrypted backup.

• After downgrading to iOS Beta 10 Apple music application crashes when you try to play music

  After downgrading to iOS Beta 10 my music library Apple blocks the music application when any song is chosen.

  I tried to restart the unit, turn off Apple music in settings, turn off iCloud sync music in settings and delete music in the nursery of storage again the list of artists and albums always appears with blank cover and crash trying to read any song.

  having exactly the same problem, hated the beta, so I downgraded, music Apple if I click on the button play on anything, it crashes on me. Tried all the steps that you did as well.

• iTunes crashes when I open the album Alabama shake, I just buy

  I have a strange problem.  My iTunes was working fine, no problem.  I just bought an album through the iTunes store (shake it Alabama remodeled, sound and color where it is important).  When I try to access this album and read it, iTunes hangs.  I get the spinning wheel of death and have to force quit the application.  Everything else is fine, I can play more songs, everything seems to work, but the minute I clicked Alabama shake it, boom, the spinning wheel of death.  Any suggestions?  I'm running OS X 10.11.2 and iTunes 12.3.2.35 on a late 2013, 27 "iMac.  Thank you!

  Update: I only have a problem in the "Albums" view  In all other modes I play the songs of Alabama shake very well.

• iTunes crashes when opening since the last iso update

  Updated my iso software a few weeks ago.  Since then, whenever I try to open itunes, it crashes and gives the following error: any suggestions on how to solve this problem?  Impossible to get in itunes at all.  Tried to start if not connected to internet/wifi etc as suggested by apple.  not good. didn't want to go that the uninstall/reinstall route until I was sure it was necessary.  Thanks in advance for your suggestions.

  

  For general advice, see troubleshooting problems with iTunes for Windows updates.

  The steps described in the second case are a guide to remove everything related to iTunes and then rebuild what is often a good starting point, unless the symptoms indicate a more specific approach. Review other cases and a list of documents to support further down the page, in which case one of them applies.

  More information area has direct links with the current and recent if you have problems to download, need to revert to a previous version or try the version iTunes for Windows (64-bit-for old video cards) as a workaround for the problems of performance or compatibility with third-party software.

  Your library must be affected by these measures, but it is also related to backup and recovery advice if necessary.

  TT2

• Please HELP... Why my computer (windows vista) keep crashing when I try to play NBA 2 k 10.

  I just got this game and EACH TIME after I choose my team when its loading the game... It HANGS...
  are there programs that can help with this?

  so that your computer or game crash down? Try to reload the game, if that's the game. Also make sure you have the latest drivers video and all the patches to the game that are available. MCP. MCDST. LVL 80

• Windows media player crashes when you start cd play

  When I insert a CD in windows media player, screen freezes when cd starts playing and the sound is chopy.

  Hi RonnieDean,

  1. Did you the latest changes on the computer?
  2. Are you experiencing a similar problem with a CD you are trying to play using Windows media player?
  3. You have security software installed on the computer?

  Method 1

  See the link below and run the fixit tool available, check if it helps.

  Solve the problems of Windows Media Player video and other media or library

  http://support.Microsoft.com/mats/windows_media_player_diagnostic/

  Method 2

  If the previous step fails, then it is possible that some third-party programs installed on the computer is causing the problem.

  I suggest that you configure the computer in a clean boot state and check if it helps.

  To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  See section to learn more about how to clean boot.

  How to configure Windows XP to start in a "clean boot" State

  http://support.Microsoft.com/kb/310353

  Reset the computer to start as usual

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  1. Click Start , and then click run.
  2. Type msconfig , and then click OK.
     The System Configuration utility dialog box appears.
  3. Click the general tab, click Normal Startup - load all device drivers and services , and then click OK.
  4. When you are prompted, click restart to restart the computer.

• iTunes crashes when trying to sync.

  I have 2 iPod touch and iPad 2.  When I download an IOs updated Itunes hangs in the download.  The same thing will happen if I try to sync music (more than say 50 folders).  If I sync only a few files, synchronization will end.  I worked with apple for several weeks.  He went up to their "Engineers".  They come back with 'it's a XP problem  I'm not sure what to try next.  I've uninstalled and reinstalled all software Apple (Itunes, Quicktime, Safari) according to the instructions of the support.  I did all the updates of Windows.  Uninstalled/reinstalled AVG Anti-virus software.  Nothing seems to work!  According to the accident report "AppName: itunes.exe AppVer: 10.2.2.12 ModName: msvcrt.dll ModVer:7.0.2600.2180 Offset: 000372e3.  I tried to restore the file msvcrt.dll from the XP disc.

  Any suggestion would be appreciated.

  Check this box:

  https://discussions.Apple.com/thread/2372710?ThreadId=2372710

• iTunes crashes when you go to the store

  Hi, this could well be the last chance. I had this problem since the installation of the latest version of Itunes. I can update my apps ok, but as soon as I try to access the store for music, etc it hangs. There is no error number and ends by saying that windows is serching for a solution consisting in intsaller I have already. In my view, support Itunes gave me now. I tried: complete the removal and reinstallation of Itunes, sending reports of diagnosis, directed to a web page of MS, via communities to support itunes, which gives a fixit who has helped many others, I tried procmon that gives some cases iTunes has not allowed and I guess maybe to investigate on no longer. The thing is that it comes so then close access to the store and I have actually connected to the store once during al this but came out and went back in and it crashes.
  So can someone out there help me please.

  Support for products Apple is located in the Apple Forums:
  https://discussions.Apple.com/index.jspa

• Windows Media Center crashes when you try to play certain episodes recorded from various shows.

  Seems random.  At the opening of television recorded on WMC, am able to see a few episodes.  There are now two shows with an episode every which crash WMC as soon as the cursor is near him.  Other shows, episodes of play very well.  Cannot delete shows because it crashes before able to do anything, then it opens again.  Have WIndows 7.  It happened a few times in the last 6 months.  Error message is that WMC has stopped working and will restart.

  Thank you.  I was able to send videos in the trash.  I then restored the videos and they work fine.