Just bought CC subscription but nothing will update
iMac OS x 10.8.3 16 GB RAM
I've been running Adobe Creative Suite CS6 Design & Web Premium (from disk) and are simply committed to one year subscription CC, but where do I go from here? I downloaded Acrobat X 1 but nothing else will update on my suite CS6 emissions, even though I know the Illustrator has a newer version than 16.0.4 that I currently run. They all appear as "up-to-date".
Where can I get information on how to upgrade my software? Do I need to uninstall my original Suite software CS6 Design & Web Premium and then re - install from scratch? And if so, I need I disable my existing software? If anyone has the answers I would appreciate it because I can't find the info anywhere else.
Peey
Hi Paul,.
According to the notes above, you already have CS6 Design & Web Premium suite installed and enabled on your machine. If updates for Creative cloud will be unworkable on suite already activated.
You must disable your suite by going to the Help Menu in one of your application on installed then restart the software and activate using Adobe ID that has the subscription of cloud.
Then you can benefit from all creative cloud updates.
Tags: Adobe
Similar Questions
-
I just bought Adobe story, but when I press on connect it appears a ST logo with a spinning @bar that has been on my screen for hours
Can you please try the following?
-first of all, make sure that you have flash player update. You can get the latest version of https://get.adobe.com/flashplayer
Now open a session in anticipation of history for some time see if it solves your problem or not
-If it don't then try opening your browser's private browsing/incognito mode and try connecting to the story from there
If you are able to connect then you should try clear the cache and cookies of your browser
-
Hello.. I bought photoshop cc, but it will not be installed. So I want to know how I can get solution.
He came like that.
-
I just bought two photos, but only appear in my library - why?
I just bought two photos, but only appear in my library - why?
Follow these steps: I downloaded my 10 free images and they all have the Adobe watermark on them, so I can't use them. Why do they have a watermark on them?
-
I just bought this product but can not find the download button
I just bought this product, but can't find the download button does - what I do?
What is "this" product?
Download & install instructions https://forums.adobe.com/thread/2003339 can help
Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq
-
I just bought two images, but there are so many link or anywhere for me to download the images. How can I download these?
Just follow these steps: I downloaded my 10 free images and they all have the Adobe watermark on them, so I can't use them. Why do they have a watermark on them?
-
I just bought a subscription to Muse because I wanted to try Muse (2014) for a month. I'm on Mac os 10.7.5 I don't need the CC Muse version. Is it possible to buy older versions of Muse? Online, I had read that it was after joining the program of cloud.
Hi Brian,.
You can go to find other apps in Creative cloud app and select the previous versions:
Lists the previous versions of applications available to download/install.
Kind regards
Akshay
-
I me creative cloud of subscribed to, but can't seem to download first adobe, when I click 'download' invisible Rev on another page, on which it is registered "downloading" but nothing will download really.
Download the desktop cc app and install it from there, Download Adobe Creative Cloud apps | CC free trial Adobe
If you have bad dl'g, use another browser.
-
I have a canon 70 d and just bought 12 elements. It will not open a file raw for me. I've been advised to download the latest version of camera raw, I did, and he always says that my camera is not supported. I really need to open my raw files. Can someone help me.
Which version of the Camera Raw plugin do you have now? Use the help / about Plug-ins / Camera Raw in the PSE to see Editor.
Also this operating system you have, XP, Vista, or something more recent?
-
Bought Photoshop subscription, but can not open it! Help!
I bought the package of photography today, including Lightroom, Camera Raw and Photoshop, after completing the purchase of the subscription, I see that Lightroom and Camera Raw is added and downloaded, but Photoshop never get rid of the "trial expired" and just rest it is! When I try to go to the management accounts, it is not written anywhere that I bought the subscription either. When I try to open Photoshop, it is just said that my ID is unable to match a subscription that includes Photoshop. It's so frustrating, I hope there is something I missed, or I forgot to do so, please, any help would be appreciated!
allow 1 day working pst for your payment to process.
If your account (Adobe ID ) fails to show what you want right here, use a browser that allows popups and cookies, contact adobe support for hourly pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
If your account shows what you expect and ps is still a trial, Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?
-
When I click on a link, it opens a new page, but nothing will load.
When I use Firefox and you try to open a link, a new page shows, but nothing loads.
This has happened
Each time Firefox opened
Is a month ago
Hello Freda.
You may have a problem with an extension or plugin that obstructs normal behavior of your Firefox. Have you tried to disable all add-ons (just to see) to see if Firefox goes back to normal?
-
I just bought the app but when I open it, it says trial expired
I just bought the app. (photoshop) but when I open it, it says trial has expired... Please helppp!
Hi dishap,
Please see the troubleshooting link: stop creative Cloud 2015 to return to the mode of trial
Let us know if that helps.
Kind regards
Mohit
-
I bought Photoshop Elements, but it won't download because I have Windows XP. Yes, I know I should have checked that first, but what do I do now? Y at - it an older version available that will work for my system, or can I get a refund? Help please!
http://helpx.Adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
http://helpx.Adobe.com/x-productkb/global/phone-support-orders.html
-
How can I cancel my membership that I just bought a subscription through my college?
I just bought a CC subscription through my college. Meanwhile, my individual membership also got renewed. How to cancel my membership without affecting my subscription to college? They are installed on different computers.
http://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-
Just bought 11 elements, but it does not recognize my serial number when I install it.
I just bought 11 items from Best Buy. Got the serial number on the site after you have typed the redemption code. However, when you install it, it does not recognize the serial number. Attempted to call Adobe but they charge you to get an answer. Ridiculous! I tried this for 3 hours now. I need help! Why can't I talk to a live person?
You must contact Adobe Support by chat or phone when you have the serial number and activation problems.
Here are some links to help get in touch:
Maybe you are looking for
-
How can I re - download Sierra?
The App Store won't let me not re-download Sierra because I already did, however I had returned to El Capitan a backup due to some problem, write over the Sierra. Now I thought I downloaded and cannot do once again, apparently. Is there a workaround
-
Hello world at - it someone already has the chance to use this combo or any advise on this topic... Power/weight/body length/accessories and so on! ??? Thank you so far...
-
My button mute in my launch buttons fast remains red when the speakers are not dumb.
I have a Pavilion dv7-3165dx with win 7 Home premium pre-installed, and recently, I noticed that my button mute in the quick launch buttons stopped to change to white when the speakers are reactivated. I tried to install the latest drivers for the bu
-
Which drive would need a upgrade, not a clean install? Thank you
Separated from this thread. Which drive would need a upgrade, not a clean install? Thank you
-
I have connected to my hotmail account, but now I can't log out
I have connected to my hotmail account, but now I can't log out * original title - performance and security in Internet Explorer why cant I sing out *.