Keyboard does not respond during the restart on Pavilion dv6

When I restart my laptop and click "esc" - that works - I can not choose any option because my keyboard is unresponsive and I cannot click on the arrows and the Fs. I want to format my HD and reinstall Windows and there is no way I can do this. BIOS is also inaccessible. It could be linked to the issue of the famous 'sticky ctrl' which also remains unanswered for so long. In my view, that it is a major problem which requires attention. Thank you!

External keyboard did not solve the problem, and before ask you, I tried all possible software solutions that could hardly be connected with this problem.

The left 'ctrl' key was really physically stuck. Very annoying for a new laptop. Again, brand new, I bought it the day of my original post! I removed the key and everything is perfect, except the key itself ofc.

I suggest to all of you who have "sticky ctrl" to consider this weird option also. I'm so disappointed!

Tags: Notebooks

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