Laptop computer connection problems Toshiba for HP Officejet Pro 8610

Hi, I just unpacked my new HP Officejet Pro 8610 and after close to two hours still unable to connect it with my laptop.  I have a Toshiba Satellite S55 A5257 8.1 Windows running.  The printer shows that it is connected to the correct network (with no other network name of the network).  I tried setting up with the normal settings, then with firewall disabled, then with the firewall and antivirus, stop and went through all the suggestions on the software to solve problems of installation failure that has been suggested to install.  Have also tried to turn the router off and on again and also turn off the laptop and turn it on again.  Also the printer is off and turned it back.

I'd be more than happy to try other suggestions that anyone could have.

Update: a little while later, I have at least been able to print using a usb cable, but is not always wireless.

Hi Jimbo867,

Welcome to the HP Forums!

I see that your HP Officejet pro 8610 does not connect to your Windows 8.1 with a Wi - Fi connection. I'm happy to help you with this problem of connection!

Please see the following guides:

  1. "Can't find the printer" message appears on the computer during a Network Installation.
  2. The printer keeps Wi-Fi connection.

I hope this solves your problem and I thank you for posting!

Tags: HP Printers

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