Laptop does not recognize my iPhone

my new HP pc does not recognize my iPhone 6s for backup


Hi LeasaB,

If you experience a problem with your iPhone not appearing not in iTunes on your Windows computer, I would say that you are troubleshooting by following the steps in this article - iPhone, iPad, or iPod not recognized in iTunes for Windows.

Thank you for using communities of Apple Support.

Best for you.

Tags: iTunes

Similar Questions

  • iTunes on my laptop does not recognize my iPhone 6. My laptop, it is just the iTunes is not working.

    iTunes on my laptop does not recognize my iPhone 6. My laptop, it is just the iTunes is not working.

    If you do not see your device in iTunes for Mac - Apple-Support -

    Device are not not immediately after the upgrade - - try to restart

    You don't say anything on your computer.  I don't even know if it's a Mac or a PC. This may apply to you:

    iOS9 on a mobile device requires iTunes 12.3 or higher, which in turn requires a computer running OSX 10.8.5 or higher.  Update of the system only checks the updates for the current version of the system you run, but that itself can be updated.  It may or may not be possible to upgrade your computer to the system requirements. Find your computer on the web site of model and near the bottom of the specification of the system section, he will tell what versions of the operating system, it is able to run. If you can not run a newer system, you will not be able to sync this phone to your current computer. If she can run 10.8.5 or higher, you can either buy a download for Apple OSX 10.8 Mountain Lion code online, or you can try to install the free El Capitan OSX 10.11.  El Capitan can run slower on older machines and require the additional purchase of RAM.  Making a big jump in versions of system is also more likely to affect the old software.

    At el capitan Snow Leopard, it will make my macbook is slow?  -

    Mountain Lion 10.8 purchase link United States of America -

    Mountain Lion 10.8 purchase link U.K. -

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    If you have any generation of PPC software which works under OSX 10.6 it is not supported in later versions of the system.

  • iTunes does not recognize my iPhone


    Because I downloaded Windows 10, iTunes (version 12.4) does not recognize my iPhone 6 (iOS 9.3.2). When I plug my phone into my laptop, my laptop recognize my phone and it loads normally, but with iTunes nothing happens.

    Any tips? (Sorry if I made some mistakes in English)

    If your iOS device does not appear in iTunes, try the following:

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Bus USB Controllers > Apple Mobile Device USB Driver.
      It is also possible that the device may appear under imaging devices, portable devices or other devices or as a device USB of MTB.
    4. Right-click and select software update of the driver...
    5. Click Browse my computer for driver software
    6. Go to C:\Program Files\Common Apple Mobile Device Support\Drivers or
      C:\Program Files (x 86) \Common Files\Apple\Mobile Device Support\Drivers
    7. Click on let me pick from a list of drivers for devices on my computer
    8. Click on Apple Mobile Device USB Driver
    9. Click Next, then close and exit the Device Manager

    To step 3 above, open the Device Manager. Expand one of the articles that are listed.

    • USB Bus controllers
    • Imaging devices
    • Portable devices
    • Other devices

    Plug in the appliance. You should hear the telltale Windows sound device connection and a Division must acquire a new entry. This should be your device. It cannot be labelled properly at this point. If you do not hear a suspicious noise cable damaged.

    Or try If iTunes does not your iPad, iPhone or iPod - Apple Support

    If not try a complete tear down and rebuild iTunes in accordance with the resolution of the problems with iTunes for Windows updates.

    Or try to go back to the last version of iTunes that has worked for you. See the programs installation of iTunes to download links. If you roll back to to or, for example, then you will also need restore the database of the library in the manner described in the empty/corrupted after upgrade/crash iTunes library. The tip makes suggestions to reintroduce recent purchases, so at worst, you lose a few meters or a newly created playlist.


  • iTunes on pc does not recognize my iphone. the pc does. the iphone asks me to allow access to what I do

    iTunes on pc does not recognize my iphone. the pc does. the iphone asks me to allow access to what I do


    Check this help page: If iTunes does not your iPad, iPhone or iPod - Apple Support

  • iTunes does not recognize my iPhone 6

    I updated iTunes and my iPhone to the latest updates (iOS 10 and all that is the iTunes one) and iTunes does not recognize my phone, but my computer recognize (I have a HP envy with Windows 10). I tried everything that looks like finding the Universal Serial Bus thing and turn off my limitations and download and redownloading iTunes. I did the thing were I updated my driver on the computer and nothing has worked. I don't understand why it does not work. I can't even synchronize with iTunes via Wifi, it just does not appear. Someone please just help me please

    Hi BrittLeighCass,

    I understand that you are not able to get iTunes to recognize your iPhone, now that you have updated your iPhone to iOS 10. That you have described here some quite impressive troubleshooting in-depth. Fortunately, however, it may well be a few additional things to try in this situation.

    First of all, let's make sure that iTunes is completely up to date: iTunes - download iTunes

    If the update to iTunes is not your iPhone appears, see if there are all the steps described in the article below that you do not have covered still.

    If iTunes does not recognize your iPhone, iPad, or iPod

    See you soon

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    I wish I had some ideas of people who have experienced this problem, I find to be a more frustrating one.

    Well, you aren't the only one. This just freakin happened to me. I spent the last three hours with apple and Windows supports. Now I'm reinstalling Windows 10 by last resort of Windows support councils. I got the same message USB. In iTunes, under devices something removed my 5s and the iPad. But it remains 6 s wife. I tried my computers 2-(SS) 3.0 ports and 1 port 2.0 ordinary. I tried all four thinners cables I have. I will let you know the result of the Windows reinstall.

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    Moved from feedback

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    Hi Alba.

    1. who is the operating system installed on the computer?

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    If it just happened all of a sudden, you can restore the registry files of the system in working order by following option n ° 1 on this page.  If this does not work, you can be reasonably sure that the configuration of the system is not the problem and start looking into other possibilities as a broken drive or a bad connection inside the cable.

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    In addition, the internal Laptop speakers no longer work. There is no sound coming out of the laptop and it does not recognize the external headphones plugged into the headphone jack.

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    Sorry for the late reply.

    I imagine the inconvenience that you are experiencing. However, I appreciate your efforts to resolve the issue.

    I would suggest trying the following methods and check if it helps.

    Method 1:

    How to use the tool File Checker system to repair missing or corrupted system files,

    Please follow the steps in the link provided below.

    Note: System File Checker is a Windows utility that allows users to find corruptions in Windows system files and restore the damaged files. This article describes how to run the system (SFC.exe) to File Checker tool analyzes your system files and to repair the system missing or corrupt files in Windows or Windows 8 8.1. If a Protection of resources Windows (WRP) file is missing or is damaged, Windows may not behave as expected.

    If the problem persists, follow method 2

    Method 2:

    Run a full scan of the computer with the Microsoft Safety Scanner to make sure that the computer is virus-free.

    Microsoft, security scanner please follow the steps in the link provided below.

    Note: data files that are infected must be cleaned only by removing the file completely, which means there is a risk of data loss.   


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    Method 3:

    I suggest you try the steps from the following link and check if it works.

    No sound in Windows.

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    I suggest you to try some other USB mouse with the laptop and check if it works.

    I hope this information is useful.

    Please let us know if you need more help, we will be happy to help you.

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