laptop slow, freezes and "unresponsive".

Similar Questions

• Windows 7 freezes and unresponsive

  A few days ago did this start happening, but my laptop freezes and nothing works.  I can't open the windows, all my open windows have the title [name of program] is not responding.  CTRL Alt Delete sent it to me to a page saying:

  "Task manager has failed to operate, and if you feel this once again, then your operating system can be unresponsive."

  Or something similar to this.

  Return to normal, the only way is to press the power button until it turns off and then turn it back on.  It happens all the time now, but I've had this laptop for a few years, and it did not before.  I had to reformat the computer twice recently, due to a virus which plays audio sounds random and commercial without my intervention.  One of these wipes was right this morning, so if you ask my logs, they will be completely empty.  It comes to the computer:

  http://support.gateway.com/s/notebook/2010/gateway/NV/NV55C/nv55cnv.shtml

  If anyone knows what the problem is or how to fix this, I would greatly appreciate it if they responded.

  Thank you

  Jackson

  Hi Jackson,

  Follow the steps mentioned below:

  Method 1:

  I suggest you to start the computer in safe mode. If the computer boots to the office in safe mode, then try to start the calculation to a clean boot.

  Step 1:

  See the link to start in safe mode.

  Startup options (including safe mode).

  http://Windows.Microsoft.com/en-in/Windows7/advanced-startup-options-including-safe-mode

   

  Step 2:

  If your computer starts on the desktop in safe mode, I suggest you perform the clean boot.

  See the link to perform the clean boot.

  How to perform a clean boot for a problem in Windows Vista, Windows 7 or Windows 8.

  http://support.Microsoft.com/kb/929135

  Note:

  After the clean boot, start the computer in normal mode.

  Follow the steps to start the computer in normal mode.

  a. click Start, type msconfig.exe in the Start Search box and press ENTER. If you are prompted for an administrator password or for confirmation, you must type the password or click continue.

  b. on the general tab, click the Normal startup option and then click OK.

  c. When you are prompted to restart the computer, click restart.

   

   

  Additional information:

  Crashes Windows or freezes

  http://support.Microsoft.com/kb/2681286/en-us

  Anti Virus Disclaimer : The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  Ways to improve your computer's performance

  http://Windows.Microsoft.com/en-in/Windows7/ways-to-improve-your-computers-performance

  I hope this helps to solve the problem. Please come back for any clarification on this or any issue of Windows. We will be happy to help you.

• After installing the Vista SP2 on a Compaq Presario laptop it freezes and runs slow.

  Very slow Windows 'Welcome' after the access code to fully ready. Applications freezes (message "not responding"), and then continue. Do not have this problem before you install KB 971029 (Vista SP2).

  1A the free trial period of NIS already expired by the time where you installed McAfee Security Center?

  2. do you (a) uninstall the NIS free trial AND THEN download/run the Norton Removal Tool (c) b until you have installed McAfee Security Center?

  ============================

  Assuming that your responses to #1 and #2 are the two no....

  1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  2. close all open applications (that is, anything with an icon on the taskbar).

  3. click right on the file saved in #1 above, and then select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then restart.

  4. open Internet Explorer (only) to http://support.microsoft.com/kb/923737 & run the difficulty.

  5. open Internet Explorer (only) to http://support.microsoft.com/kb/971058 & run that set it by DEFAULT and modes and AGGRESSIVE. [1]

  6. restart a last time & test.

  ~~~~~~~~~~~~~~~~~~~~~~~~
  [1] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not the list of installed updates.

• Windows Vista guard freezing and 'unresponsive. '

  I have a HP Pavilion dv7 Notebook PC with Intel Core 2 Duo CPU P8600 @ 2.40 GHz, Memory (RAM) 6.0 GB, 64-bit operating system. It has been gradually worsens with the "no answer", seems to "freeze" screen become white. I've updated the latest. Have updated the program, Trend Micro Titanium Maximum security and cannot find anything wrong. I'm not experienced with a computer by far if there is no help for baby in the computer world it would be appreciated!

  Hello

  Heat and/or material could easily have a role in this issue. Remove ALL power and reinstall the memory.
  in fact, remove and replace - don't do not just tight. Also erase the vents and make sure that the fans will be
  (listen to) work.

  Check with HP Support, their books online and ask in their forums known issues.

  Support HP & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  ----------------------------------------------------

  Here is a troubleshooting guide comprehensive enough for any software related issues:

  What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
  on this machine, including those you have uninstalled (they leave leftovers behind which can cause
  strange problems). You said TrendMicro, all others already on the computer.

  TrendMicro has been known to cause problems such as you encounter. See the following for message
  methods of troubleshooting it.

  ----------------------------------------------------

  Follow these steps:

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  ==========================================

  After the foregoing:

  How to troubleshoot a problem by performing a clean boot in Windows Vista
  http://support.Microsoft.com/kb/929135
  How to troubleshoot performance issues in Windows Vista
  http://support.Microsoft.com/kb/950685

  Optimize the performance of Microsoft Windows Vista
  http://support.Microsoft.com/kb/959062
  To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
  Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
  reference (if you have a small box at the bottom left - show for all users, then check that).

  How to check and change Vista startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  A quick check to see that load method 2 is - using MSCONFIG then put a list of
  those here.
  --------------------------------------------------------------------

  Tools that should help you:

  Process Explorer - free - find out which files, key of registry and other objects processes have opened.
  What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
  each process.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  Autoruns - free - see what programs are configured to start automatically when you start your system
  and you log in. Autoruns also shows you the full list of registry and file locations where applications can
  Configure auto-start settings.
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

  There are many excellent free tools from Sysinternals
  http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

  -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
  When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
  Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
  a program that runs in your Windows startup.
  http://www.NirSoft.NET/utils/what_run_in_startup.html

  There are many excellent free tools to NirSoft
  http://www.NirSoft.NET/utils/index.html

  Window Watcher - free - do you know what is running on your computer? Maybe not. The window
  Watcher says it all, reporting of any window created by running programs, if the window
  is visible or not.
  http://www.KarenWare.com/PowerTools/ptwinwatch.asp

  Many excellent free tools and an excellent newsletter at Karenware
  http://www.KarenWare.com/

  ===========================================

  Vista and Windows 7 updated drivers love then here's how update the most important.

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded:

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
  For each driver in the list, additional useful information is displayed: load address of the driver,
  Description, version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - device - Graphics Manager - note the brand and complete model
  your video card - double - tab of the driver - write version information. Now, click on update
  Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
  Uninstall - REBOOT it will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
  with their own software and drivers and all other main drivers that you have.

  Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
  Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
  BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
  each installation.

  Always check in the Device Manager - drivers tab to be sure the version you actually install
  presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
  in particular that) so to install a driver - reboot - check that it is installed and repeat as
  necessary.

  Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
  manually by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
  Updates, that leaves about Windows updates but it will not install the drivers that will be generally
  older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
  get new manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  ===========================================

  Refer to these discussions because many more excellent advice however don't forget to check your antivirus
  programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
  first.

  Problems with the overall speed of the system and performance
  http://support.Microsoft.com/GP/slow_windows_performance/en-us

  Performance and Maintenance Tips
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

  Explorer Windows stopped working
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

  Hope these helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Hello, my HP a6500f pc. 500 GB, 4096 ram.vista 64-bit freezes and unresponsive

  
  

  Hello

  As the test of memory produces an error, I would propose to remove one of the memory modules (I believe that the PC has 2 x 2 GB Modules) and see if you still get this freezing problem.  If you do, try the same Module, but in the other slot on the motherboard.  If the problem persists, try the same procedure but with just the other module inserted Ram - see if all these combinations will allow the PC to function normally.

  The procedure to access the Ram Modules can be found on the link below.

  http://support.HP.com/us-en/document/bph03886

  Let me know what you find.

  Kind regards

  DP - K

• I am owner of a macbook pro, last week it was slow, freezing, and when I open finder files (documents, downloads, etc.) do not appear on the sidebar in the Finder? Why is - this happened out of nowhere?

  When I open the Finder, nothing appears in the sidebar where it used to have a list of downloads, documents, pictures, movies, etc. That's gone and I don't know why?

  Do you mean that there is no sidebar at all, or that there is one but it is empty?

• When getting started, my computer is slow and unresponsive?

  For the last two or three days, I noticed that my computer is very slow and unresponsive. None of the programs that I click on will open and usually everything will freeze if I press what either. When I put my computer in Mode safe mode (with networking), everything seems to work very well. When in Mode safe, everything I click actually works, but it seems that it's not when I start my computer using the option "Start Windows normally". I have a laptop that is currently running on Windows 7. Anyone happen to know how I can fix this problem? Can what steps I take to fix my laptop? I also tried searching for virus and so far it is said that my computer is fine and has no virus. I used CCleaner (Pro) to "clean" my computer and my computer still seems slow, unresponsive and freezes quiet a bit. I also system restore my computer to an earlier time, but it is still giving me the problem slow, freezing and not responding like it.

  (1) how to solve a problem by performing a clean boot in Windows 7
  http://support.Microsoft.com/kb/929135
  (The steps # 1 a, 1 b, 1 c, 1 d and 1e)

  Perform a clean boot to determine if background programs are interfering with your game or other programs
  http://support.Microsoft.com/kb/331796

  One by one add back an application at a time to find the software application incriminated.

  ===============================================================

  2) run the SFC/scannow command. This will check and repair if necessary all of the critical Windows system files.

  Click on start / all programs/accessories then
  Right-click on the command prompt option and select "Run as Administrator".
  (or "Safe Mode" open a command prompt)
  At the command prompt, enter: SFC/scannow

  Windows 7 - order SCANNOW SFC - System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7
  http://support.Microsoft.com/kb/929833

  How to analyze the entries in log file generating the program Checker (SFC.exe) resources of Microsoft Windows in Windows Vista:
  http://support.Microsoft.com/kb/928228

  ===============================================================

  (3) how to do a repair installation to repair Windows 7
  This will show you how to do a repair installation (aka: install upgrade on-site) for fix your currently installed Windows 7 and preserve your user accounts, data, programs and drivers of the system.
  http://www.SevenForums.com/tutorials/3413-repair-install.html

  No-reformatting of Win7, non-destructive reinstall
  http://WindowsSecrets.com/top-story/WIN7S-no-reformat-nondestructive-reinstall/

  Note: If it is possible to create a backup of Windows of the Image before you start.
  This is your backup in case something goes wrong.

  EaseUS Todo Backup Home http://www.todo-backup.com/ V6.5
  Free version: http://www.todo-backup.com/products/home/free-backup-software-features.htm
  (Note: Todo Install, then create a diskette "emergency" before you start creating your first image backup)
  Version 6.5 supports XP, Vista, Windows 7 and Windows 8

  J W Stuart: http://www.pagestart.com

• Laptop, running extreemly slow freezing.

  Original title: help, in despair

  my computer dell laptop keeps freezing and is very slow, I tried everything possible to sort, also when I try to download an antivirus it downloads but when I open it, it says cant find file, and it wont let me restore to an earlier date.

  When you wrote that you used "AVG Free" did you mean that you use AVG Anti-Virus Free or another product AVG?

  If you used "registry cleaners" like that makes part of CCleaner or one that is part of AVG PC Tuneup, you may have damaged your Windows installation.

  If you use software products that "analyze, repair and pushed" your computer, you can damage your Windows installation.

  Right-click on "My computer" and select "Properties".  The screen that appears will show you the version of Windows you have, including the Service Pack.  Please provide this information.   It will display also, downstairs, the amount of RAM is installed.  Please provide this information as well.  See this example--> LINK1, which shows the XP Home Edition, Service Pack 2, and 504 MB of RAM.

  1. Go to http://www.dougknox.com/xp/file_assoc.htm
  2. Read the information at the top of the page, especially the NOTE
  3. Download the "EXE File Association Fix" and the "shortcut (LNK) file Association Fix" and keep them in a place where you can find them later
  4. To "open" zip files, right click and select "extract all".
  5. After you run the '(zipped) compressed folders Extraction Wizard' you will have two files: 'xp_exe_fix.reg' and 'linkfile_fix.reg '.
  6. Normally, you use a file "reg" by right click on it and select "merge".  If this does not work, follow the instructions in the NOTE to open the registry editor. Once you open the registry editor, click file, and then click Import.  Search for the file 'xp_exe_fix.reg', select it and click Open in the box "import registry file".

  As shown above should solve the problem you described as "he told me to go online and windows will search for it or I can manually select from a list of programs on my pc.

• Lightroom CC 2015 continually freezes and will not respond.

  I uninstalled, updated, reinstalled, rebooted the computer, everything I know to do.  But he continues to freeze and unresponsive!  I stop, then restart the app again and again!

  Hello

  Try disabling the option of GPU on the Lightroom > Preferences > Performance tab

  Note also what video card is in use by Lightroom

  Hope this helps

  Assani

• My laptop is freezing a lot, and when it works it is very slow.

  Original title: cell phone problems

  Hello world

  Well, my problem is that my laptop is freezing a lot, and when it works it is very slow.

  I tried my best to solve the problem, in fact it's the last problem. First it was overheating and blacken, so I dissamblied it and cleaned the fan who had a lot of dust in. That stop over heating and blacken. But there is a DLL error run and a big malware problem, which literally almost turned off the laptop. I fixed using management Acer recovery and restore of factory default.

  My laptop is Windows 7, I did a check thorough for malware using MalwareBytes and BullGuard and they both came back clear.

  I even took it to a computer repair center and they told me that they had it fixed, something they did for software updates. And of course when I got it back, it wasn't freezing, but then a few days later he began occasionally freeze, then gradually increases and now it of freezing of charges and also turn very slowly.

  The type of gel that is is, I can be offline or online and all of a sudden my screen locks and no keyboard commands don't work, the only thing I can do when this happens is to hold down the power button until it stops. Sometimes I load in SafeMode cos it seems Frost less then, but still it does not freeze too often.

  I really don't want to do about it, any advice would be much appreciated.

  I thought it might be a hard drive problem, maybe the Malware it damaged. But I wouldn't be replaced just to find that it freezes again after.

  Also I am upgrading to Windows could help, but I don't know if I can return to Windows 7 if I am not happy with it. I could create a restore point before moving on, but I'm not if this works with decommissioning?

  Run a repair of the win 7 dvd installation.

• Satellite Pro A300-28R: slow start and freeze on Internet Explorer

  I recently bought a Satellite Pro A300-28R and I'm very disappointed with the performance.
  (1) from the card, it looks like a decent laptop, but with the start time of 3 minutes, 'Please wait' it's probably not impress me considering the fact that I have nothing installed yet...

  (2) I will try to uninstall applications like tempro, but still I am intrigued by the slow response on the internet pages.
  For example when I go on google and start typing something more time, the cursor freezes and I have to wait a few seconds before I'm able to see what I'm typing.
  I only bought it last Friday, and I have not used a lot, but probably a bit disappointing so far.
  Any ideas why the cursor freezes on google or on the toolbar internet explorer?

  FYI, I use Vista Business OS and Internet explore

  any help welcome

  > 1) card, it looks like a decent laptop, but with the start time of 3 minutes, 'please wait' is surely not impress me considering the fact that I have nothing installed yet...

  I'll tell you how to reduce the startup time of your laptop.
  I think you are using Vista and the Tempro should be installed too
  You have two options: either you would update the Tempro or remove the system. Both should help make the Mobile QuickStart.

  (> 2) I'll try to uninstall applications like tempro, but still I am intrigued by the slow response on the internet pages.
  For example when I go on google and start typing something more time, the cursor freezes and I have to wait a few seconds before I'm able to see what I'm typing.
  You should update right Vista in the current state, and should also check if certain unnecessary processes running in the background.
  You can do this by using the msconfig.

  In addition, you should check if your antivirus software does not slow down the system.

  Just a tip; I m using the free software Antivir. It of free and it s really nice, it doesn't have a lot of material resources.

• Slow freezing issue and Satellite A200 - 1 M 7

  Dear Sirs,

  I have Toshiba A200 - 1 M 7 & since I bought it I got a problem which is cold and starting to take too!

  It took me so that it starts about 10 minutes and sometimes when using my laptop, the HARD drive light turns off and my computer laptop it stops!

  It s and also it's so slow!
  I don't know why this happens, but I sent it to the dealer and he told me that there is a problem with the hardware!

  Recently, I'm using Linux! And nothing happens with me!
  I mean everything is going normal & without freezing and so fast!

  So I think that the problem with Windows Vista.
  So could you please help me, if someone faced this problem before?

  Agress
  Ferriol Allaou

  Do you know why your A200 is slow and boots slowly?
  Because Vista needs for more resources as a Linux OS or OS to win at the beginning.
  In addition Satellite charge you a large number of background at startup process.
  This slows down the laptop and a longer startup time.

  Background processes belong to some Toshiba and other tools that are needed to use and control the functionality of any computer laptop,

  But of course you can disable it if you wish;
  Run msconfig and Sartup tab you could disable some unnecessary applications (for you).

• Win 8 laptop does not not, freezing and sometimes will not recognize boot device.

  Back story:
  A friend asked me to look at their laptop, because it was very slow and has frozen all the time. a quick inspection, I noticed a few things. After starting windows 8 (not 8.1) the processor turned to 99% of the max. Which may explain the slow down and freezing. She was loaded with adware.

  I backed up his photos and important files used then option factory reset to win 8. After the reset, I have named his computer, gave him a user name and password, then came to mean something in the sense of "configure user settings do not turn off computer. This screen has taken a lot of time and would sometimes change color. I let him do his thing at night. Morning came, and he seemed to have frozen on this screen. I turned it works.

  Current problem:

  Usually when it is powered on it will say there is no bootable media.

  Sometimes, when his engine, windows starts and I can enter a username and pass and sign... However, as the mouse moves, I can click on anything whatsoever. The touchscreen does not work. Its more of a shell of a BONE.

  One of my tech friends think that the hard drive is running out. I don't think that this is the case and wanted a second opinion. IM thinking the error over the whole upward is the problem. I don't have a recovery disk. Is there a file I can put on a flash drive and use it to repair or reinstall Win 8?

  Related issue:

  Its battery is completely shot (don't hold a charge at all) and I can't seem to find a new replacement battery

  I put a repair of windows on a USB tool. Pluged that it active on the computer. He acknowledged the corruption of files, fixed and allowed me to put back correctly.

  Thanks for trying, even if I felt that my question was not being read correctly.

  2 of my tech friends says he can be the hard drive failure. This was not the case either.

  The laptop has a corrupt windows file that was causing problems. zero second release fixed this problem. Now the laptop worked well without any problems for 24 hours.

  This case is closed.

• Microsoft Edge and IE slow loading of pages and unresponsive.

  Original title: Microsoft Edge and IE

  I give up trying to use Bing, Microsoft Edge and IE on my HP laptop.  They are therefore extremely slow loading pages and unresponsive.  I have to type in the search bar repeatedly until I have data entered.  When I try to go up and down the page it has no answer for a long time.  When I perform bing searches I get results that are not useful.  I became totally frustrated, try to use your products.   I don't have these problems using Google and Chrome.  You have an idea why I'm not able to use your products?

  I've turned off sticky keys and filter keys.  I hope that ends my problem.

  Thank you for your help.

  I think my computer was somehow set up for users with disabilities with the settings in Control Panel to sticky keys and keys on filters.  Now, they are disabled.

• Firefox has becomes slow and unresponsive after that I tried to install the addons (not installed)?

  I recently format my computer and reinstall windows 7, since it was the only way I know of to solve the problem with Firefox (I already had this problem too). I download the latest version of firefox 33.0.2 and install it. This version was super fast. But becomes slow and unresponsive when I tried to install the Add-ons. I visited the official site of firefox and searching for addons, when I tried to install addons, Firefox crashed. Therefore, it has becomes quite slow and cannot restore previous sessions. Even to type my email address, it takes more than 5 minutes and reacts more frequently (after typing each letter).
  I want to know if this is due to some viruses, or this version of firefox is not "stable".

  Hey there,

  We are sorry to hear that Firefox crashes. To better help you, please follow the steps below to provide us with crash IDs to help us learn more about your accident.

  1. Enter Subject: hangs in the Firefox address bar and press ENTER. A list of submitted Crash reports will appear, similar to the one shown below.
  2. Copy the 5 most recent report ID begins with bp - and then back to your forum question but that stick in the box of "Post a response. (Please do not take a screenshot of your plant, just copy and paste the ID image below is just an example of what your Firefox screen should look like)

  

  Once you have done so, you could try the Firefox Safe Mode to see if the problem goes away. Firefox Safe mode is a troubleshooting mode that disables certain parameters, disables most Add-ons (extensions and themes).

  If Firefox is open, you can restart Firefox Safe mode in the Help menu:

  • In Firefox 29,0 and above, click on the menu button

    

    click Help

    

    then select restart with disabled modules.

  • In previous versions of Firefox, click on the Firefox button in the upper left of the Firefox window and click help (or click on help in the Menu bar, if you do not have a Firefox button) and click on restart with disabled modules.

  If Firefox is not running, you can start Firefox in Mode safe mode as follows:

  • On Windows: Hold down the SHIFT key when you open the desktop Firefox or shortcut in the start menu.
  • On Mac: Hold the option key during the startup of Firefox.
  • On Linux: Exit Firefox, go to your Terminal and run firefox-safe-mode
    (you may need to specify the installation path of Firefox for example/usr/lib/firefox)

  When the Firefox Safe Mode window appears, select "start mode safe."

  

  If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to understand that one. Please follow the section Troubleshooting extensions, themes and problems of hardware acceleration to resolve common Firefox problems to find the cause.

  To exit safe mode of Firefox, simply close Firefox and wait a few seconds before you open Firefox for normal use again.

  I hope this helps!

  Curtis Parfitt-Ford
  Support for Mozilla