LaserJet 4000 printing error with USB/parallel interface and DATA light on at all TIMES

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  Process: HP Setup Assistant [9303]
  Path: / Applications/Hewlett-Packard / * / HP Setup Assistant.app/Contents/MacOS/HP Setup Wizard
  ID: com.hp.SetupAssistant
  Version: 2.1.3 (2.1.3)
  Code type: X 86 (native)
  Parent process: launchd [162]
  Responsible for: HP Setup Assistant [9303]
  User ID: 501

  Date/time: 2014-08-10 11:29:19.717-0700
  OS version: Mac OS X 10.9.3 (13 D 65)
  Report Version: 11
  Anonymous UUID: 541D51FA-A485-209C-6CDA-525534BEEDFA

  Sleep/wake UUID: E43C0434-612D-4E86-A32E-B44355B94EA4

  Crashed thread: 0 dispatch queue: com.apple.main - wire

  Exception type: EXC_BREAKPOINT (SIGTRAP)
  Exception codes: 0 x 0000000000000002, 0 x 0000000000000000

  Request for clarification:
  Run @selector (performContinue ACMCustomButton 0x31b7c0 sender)

  Dyld error message:
  Symbol not found: _WirelessIsAvailable
  Referenced from: Hewlett-Packard/Applications / / * / HP Setup Assistant.app/Contents/Plugins/WiFi confirm Settings.WiFiPlugin/Contents/MacOS/WiFi confirm settings
  Intended for: /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

  Thread 0 crashed: Dispatch queue: com.apple.main - wire
  dyld 0 0x8fefd0b5 dyld_fatal_error + 1
  1 dyld 0x8feffde8 dyld::bindLazySymbol (mach_header const *, unsigned long *) + 72
  2 dyld 0x8ff1034e stub_binding_helper_interface2 + 20
  3 com.hp.wifisetupassistant.confirmsettings 0x06f3ca83-[WirelessSettingsAccessor init] + 103
  4 com.hp.wifisetupassistant.confirmsettings 0x06f3a3d2-[ACMWirelessSettingsController awakeFromNib] + 658
  libobjc 5. A.dylib 0x9bb90262-[NSObject-performSelector:] + 62
  6 com.apple.CoreFoundation 0x99883cb4-[sets makeObjectsPerformSelector:] + 228
  7 com.apple.AppKit 0x9853ae32-[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1182
  8 com.apple.AppKit 0x9852e995 loadNib + 369
  9 com.apple.AppKit 0x9852dfbd + [NSBundle (NSNibLoading) _loadNibFile:nameTable:withZonewnerBundle:] + 828
  10 com.apple.AppKit 0x987d797e + [NSBundle (NSNibLoading) loadNibFile:externalNameTable:withZone:] + 154
  11 com.apple.AppKit 0x9852da3f + [NSBundle (NSNibLoading) loadNibNamedwner:] + 709
  12 com.hp.wifisetupassistant.confirmsettings 0x06f3c3dc-[ACMWirelessSettingsInterface initWithModel:] + 108
  13 com.hp.SetupAssistant 0x000038ad-[ACMController loadPlugin:] + 223
  14 com.hp.SetupAssistant 0 x 00007262-[ACMInstallerListViewHandler loadNextPlugin] + 1908
  15 libobjc. A.dylib 0x9bb902af-[NSObject performSelector:withObject:] + 70
  16 com.apple.AppKit 0x9877a8a5-[NSApplication sendAction: to: from:] + 438
  17 com.apple.AppKit 0x9877a6ad-[NSControl sendAction: to:] + 102
  18 com.apple.AppKit 0x987c9c7b-[NSCell _sendActionFrom:] + 159
  19 com.apple.AppKit 0x987e4f2a-[NSCell trackMouse:inRectfView:untilMouseUp:] + 2465
  20 com.apple.AppKit 0x987e4161-[NSButtonCell trackMouse:inRectfView:untilMouseUp:] + 513
  21 com.apple.AppKit 0x987e3785-[NSControl mouseDown:] + 690
  22 com.apple.AppKit 0x9875fa9d-[NSWindow sendEvent:] + 11953
  23 com.apple.AppKit 0x986fb91d-[NSApplication sendEvent:] + 4034
  com.apple.AppKit 24 0x985401dc-[NSApplication run] + 823
  25 com.apple.AppKit 98529018 NSApplicationMain + 1165 0 x
  26 com.hp.SetupAssistant 0 x 00002832 _start + 216
  27 com.hp.SetupAssistant 0 x 00002759 start + 41

  Thread 1:
  0 libsystem_kernel.dylib 0 94269046 __workq_kernreturn + 10 x
  1 0x92cbcdcf _pthread_wqthread + 372 libsystem_pthread.dylib
  2 libsystem_pthread.dylib 0x92cc0cce start_wqthread + 30

  Thread 2: Dispatch queue: com.apple.libdispatch - Manager
  0 libsystem_kernel.dylib 0 94269992 kevent64 + 10 x
  1 libdispatch.dylib 0x99afe899 _dispatch_mgr_invoke + 238
  2 libdispatch.dylib 0x99afe532 _dispatch_mgr_thread + 52

  3 wire:
  0 libsystem_kernel.dylib 0 94269046 __workq_kernreturn + 10 x
  1 0x92cbcdcf _pthread_wqthread + 372 libsystem_pthread.dylib
  2 libsystem_pthread.dylib 0x92cc0cce start_wqthread + 30

  Thread 4:
  0 libsystem_kernel.dylib 0 94269046 __workq_kernreturn + 10 x
  1 0x92cbcdcf _pthread_wqthread + 372 libsystem_pthread.dylib
  2 libsystem_pthread.dylib 0x92cc0cce start_wqthread + 30

  Wire 5:
  0 libsystem_kernel.dylib 0 94269046 __workq_kernreturn + 10 x
  1 0x92cbcdcf _pthread_wqthread + 372 libsystem_pthread.dylib
  2 libsystem_pthread.dylib 0x92cc0cce start_wqthread + 30

  Wire 6: com.apple.appkit - heartbeat
  0 libsystem_kernel.dylib 0x94268b76 __semwait_signal + 10
  nanosleep 1 libsystem_c.dylib 0x94ed4fb7 $UNIX2003 + 219
  usleep libsystem_c.dylib 2 0x94ed4e62 $UNIX2003 + 60
  3 com.apple.AppKit 0x987c2a4c-[NSUIHeartBeat _heartBeatThread:] + 2318
  4 com.apple.Foundation 0x9ac21f0e-[NSThread main] + 45
  5 com.apple.Foundation 0x9ac21e66 __NSThread__main__ + 1426
  6 libsystem_pthread.dylib 0x92cbb5fb _pthread_body + 144
  7 libsystem_pthread.dylib 0x92cbb485 _pthread_start + 130
  8 libsystem_pthread.dylib 0x92cc0cf2 thread_start + 34

  Line 7:
  0 libsystem_kernel.dylib 0x94263f7a mach_msg_trap + 10
  1 libsystem_kernel.dylib 0x9426316c mach_msg + 68
  2 com.apple.CoreFoundation 0x99886c09 __CFRunLoopServiceMachPort + 169
  3 com.apple.CoreFoundation 0x998861e1 __CFRunLoopRun + 1393
  4 com.apple.CoreFoundation 0x998859fa CFRunLoopRunSpecific + 394
  5 com.apple.CoreFoundation 0x9988585b CFRunLoopRunInMode + 123
  6 com.apple.AppKit 0x986f7b88 _NSEventThread + 283
  7 libsystem_pthread.dylib 0x92cbb5fb _pthread_body + 144
  8 libsystem_pthread.dylib 0x92cbb485 _pthread_start + 130
  libsystem_pthread.dylib 9 0x92cc0cf2 thread_start + 34

  Slide 8: com.apple.CFSocket.private
  0 libsystem_kernel.dylib 0x94268ace __select + 10
  1 com.apple.CoreFoundation 0x998d6af6 __CFSocketManager + 1158
  2 libsystem_pthread.dylib 0x92cbb5fb _pthread_body + 144
  3 libsystem_pthread.dylib 0x92cbb485 _pthread_start + 130
  4 libsystem_pthread.dylib 0x92cc0cf2 thread_start + 34

  Thread 0 crashed with X 86 Thread State (32-bit):
  EAX: 0x8ff300f8 ebx: 0x06f3ca29 ecx: 0 x 00000000 edx: 0x8ff58084
  EDI: 0x8ff58084 esi: 0x8fefe1e3 ebp: 0xbfffed28 esp: 0xbfffed0c
  SS: 0 x 00000023 efl: 0 x 00000246 eip: 0x8fefd0b5 cs: 0x0000001b
  DS: 0 x 00000023 are: 0 x 00000023 fs: 0 x 00000000 gs: 0x0000000f
  CR2: 0x06de1000

  Logical CPU: 0
  Error code: 0x00000000
  Trap number: 3

  Binary images:
  0x1000 - 0x11fff + com.hp.SetupAssistant (2.1.3 - 2.1.3) Hewlett-Packard/applications / / * / HP Setup Assistant.app/Contents/MacOS/HP Setup Wizard
  0x1d000 - 0x20fff + com.hp.HPInstallerPluginFramework (2.1.2 - 2.1.2) Hewlett-Packard/applications / / * / HP Setup Assistant.app/Contents/Frameworks/HPInstallerPlugin.framework/Versions/A/HPInstallerPlugin
  0x3fd2000 - 0x3fd7fff + com.hp.setupwelcomeplugin (2.1.2 - 2.1.2) Hewlett-Packard/applications / / * / HP Setup Assistant.app/Contents/Plugins/Setup_Welcome.plugin/Contents/MacOS/Setup_Welcome
  0x3fdf000 - 0x3febfff + com.hp.hpio.SmartX (1.10.0.2 - 1.10.1) /Library/Frameworks/HPSmartX.framework/Versions/A/HPSmartX
  0x6d5c000 - 0x6d81ff9 com.apple.framework.familycontrols /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls (4.1 - 410)
  0x6d96000 - 0x6da1ffa com.apple.CommerceCore /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore (1.0 - 42)
  0x6db4000 - 0x6dc8fff + com.hp.setupselectdevicevisible (2.1.2 - 2.1.2) Hewlett-Packard/applications / / * / HP Setup Assistant.app/Contents/Plugins/Setup_SelectDeviceVisible.plugin/Contents/MacOS/Setup_SelectDeviceVisible
  0x6de3000 - 0x6df0fcf + com.hp.aio.smartx.plugin.DeviceManager (2.2.0 - 2.2.0) /Library/Frameworks/HPSmartX.framework/Versions/A/Plugins/DeviceManagerPlugins/HPDeviceManager.plugin/Contents/MacOS/HPDeviceManager
  0x6dff000 - 0x6e4efe3 + com.hp.hpio.HPServicesInterfaceFramework (2.5.3 - 2.5.3.677) /Library/Frameworks/HPServicesInterface.framework/Versions/B/HPServicesInterface
  0x6e5c000 - 0x6e69fd7 + com.hp.hpio.HPPmlFramework (2.5.3 - 2.5.3.677) /Library/Frameworks/HPPml.framework/Versions/B/HPPml
  0x6e6f000 - 0x6eb6045 + libHPIOnetsnmp.5.dylib (8.1) /Library/Frameworks/HPServicesInterface.framework/Versions/B/Libraries/libHPIOnetsnmp.5.dylib
  0x6ef0000 - 0x6ef2fff + com.hp.setuploadwifi (2.1.2 - 2.1.2) Hewlett-Packard/applications / / * / HP Setup Assistant.app/Contents/Plugins/Setup_LoadWiFi.plugin/Contents/MacOS/Setup_LoadWiFi
  0x6ef8000 - 0x6efafff + com.hp.setupwidgets (2.1.2 - 2.1.2) Hewlett-Packard/applications / / * / HP Setup Assistant.app/Contents/Plugins/Setup_Widgets.plugin/Contents/MacOS/Setup_Widgets
  0x6f38000 - 0x6f40fff + com.hp.wifisetupassistant.confirmsettings (2.1.2 - 2.1.2) Hewlett-Packard/applications / / * / HP Setup Assistant.app/Contents/Plugins/WiFi confirm Settings.WiFiPlugin/Contents/MacOS/WiFi confirm settings
  0x8fefc000 - 0x8ff2e417 dyld (239.4) /usr/lib/dyld
  0 x 90008000 - 0x90011ffc com.apple.CommonAuth /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth <99219CEB-D340-3E1F-9C04-FD0FA700BD67>(4.0 - 2.0)
  0 x 90012000 - 0x9001eff7 com.apple.OpenDirectory (10.9 - 173.90.1) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
  0 x 90322000 - 0x9032dfff libcsfde.dylib (380) <821ACD5D-E4BD-3626-B7AC-8EE2637268C3>/usr/lib/libcsfde.dylib
  0 x 90395000 - 0x903adff7 com.apple.CFOpenDirectory (10.9 - 173.90.1) <184471C6-C810-3346-B7C7-D86E695D0FA1>/System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
  0 x 90494000 - 0x904cafff com.apple.IconServices /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices (25 - 25.17)
  0x904cb000 - 0x904cbfff com.apple.Carbon /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon <6C29C608-97B4-306E-AEC5-6F48EDF7EFB5>(154 to 157)
  0x904cc000 - 0x904e8fff libCRFSuite.dylib (34) /usr/lib/libCRFSuite.dylib
  0x904e9000 - 0x90527ff7 com.apple.NavigationServices /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices (3.8 - 215)
  0 x 90559000 - 0x90563fff com.apple.bsd.ServiceManagement /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement (2.0 - 2.0)
  0 x 90566000 - 0x90566fff com.apple.CoreServices /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices <06747539-5035-3307-8645-9BC4E7F89023>(59-59)
  0 x 90567000 - 0x9056bff7 libmacho.dylib (845) /usr/lib/system/libmacho.dylib
  0 x 90574000 - 0x905dffff com.apple.Heimdal /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal (4.0 - 2.0)
  0x905e0000 - 0x9061dff7 libauto.dylib (185,5) /usr/lib/libauto.dylib
  0x90b8c000 - 0x90c5aff7 com.apple.backup.framework (1.5.3 - 1.5.3) <03BFC83E-A086-3CA8-A3E6-2EA6F1D388AF>/System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
  0x90cbe000 - 0x90cf6ff7 com.apple.MediaKit /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit <82E0F8C0-313C-379C-9994-4D21587D0C0C>(15-709)
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  Summary of the external change:
  Calls made by other processes for this process:
  task_for_pid: 1
  thread_create: 0
  thread_set_state: 0
  Calls made by this process:
  task_for_pid: 0
  thread_create: 0
  thread_set_state: 0
  Calls made by all processes on this machine:
  task_for_pid: 48576
  thread_create: 0
  thread_set_state: 0

  Summary region VM:
  ReadOnly part of libraries: Total = 141.2 M resident=35.0M(25%) swapped_out_or_unallocated=106.1M(75%)
  Regions in writing: Total = 72.9 M written = 4876 K (7%) resident = 8628 K (12%) swapped_out = 8 K (0%) unallocated=64.5M(88%)

  VIRTUAL FIELD TYPE
  =========== =======
  CG backup stores 1800K
  Image CG 236K
  CG 24 K raster data
  CG shared images 180K
  Image IO 912K
  Time 4K kernel Alloc
  MALLOC 42.4 M
  MALLOC (admin) 48K
  242 12K memory tag
  Battery 67.2 M
  VM_ALLOCATE 16.5 M
  __DATA 14.1 M
  __IMAGE 528K
  __IMPORT 44K
  __LINKEDIT 43.7 M
  __OBJC K FROM 1956
  __PAGEZERO 4K
  __TEXT 97.4 M
  __UNICODE 544K
  mapped file 154.4 M
  shared memory 4K
  =========== =======
  TOTAL 441,9 M

  Hi leslievilla,

  There is no full feature software and driver of HP, but the pilot of Mavericks v10.9 OS X for your printer is available through Apple Software Update (ASU).

  With this driver, you can still print and scan, you'll just have to scan from HP software. Scan to the computer from the printer control panel is available only when you use the HP scanning software, so it won't work because there is no scanning software HP as part of the Apple Software Update driver.

  This explains the problem you are having with the Printer Wizard. This program and any other HP software for this printer that sits on the computer was intended for an earlier version of the operating system not 10.9.

  Is currently your printer on your network home? If this isn't the case you will not be able to use the software to configure and this model does not have a configuration wizard wireless available in the front panel. Instead, you will need to either connect a USB cable, or we can try a work around to get the printer on the network.

  Complete the following steps to remove the computer from the incompatible software.

  Scrub / uninstall

  • Open the Applications folder > folder HP or Hewlett Packard > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
    
  • Click Uninstall.

  Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.