Latitude E6420 - problem Bios Master

Hello world!

I just bought a new Dell E6420. While I was installing the computer with Windows 7 (mode Sysprep), I played a bit with the "Dell Data Protection - Access" software. Out of nowhere, he put a 'Admin' password for the bios during startup. Problem is when the computer is in mode sysprep, the end user do not know the 'Administrator' password, so I do not know the password that was set in the bios.

I have searched the net and heard about the "Master Bios Password", so I called Dell to get. It is, it doesn't work!

My service tag look like: XXXXXXX-1D3B

They gave me a very long password, with numbers, letters (non-bouchons and plugs).

Is tehre any special think I need to do to enter this password? As ussing the "keyboard" with the FN key to enter the password? Should I press a special ombinaison of some keys to reset the password? Dell is supposed to send me a new motherboard, but I prefer to have my work computer today. I can't wait 4 days to do this.

Thanks again for your time!

What is their phone number please

Tags: Dell Laptop

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