Latitude E6420 Sound going headphones instead of speakers

I'm on a Dell Latitude E6420, and I'm having a problem with my speakers.

What I have found is that by default, the computer sends sound for headphones, regardless of whether or not they are connected. There are two audio devices in the control panel > Sound, one called speakers/headphones and the other called Communications helmet.
According to me, that both failed to the headphone, because when you play the normal sounds, they come through the headphones, and when you run the function 'Test' for the Communications headset, that comes through the headset as well. However, when you use the Test a helmet of communication and when you fill out a change in the volume of Communications helmet, the normal sounds (those who play with speakers/headphones) out through the speakers.

Dell has replaced both the motherboard and the speakers, and after that which did not help, they said I have to just wait for a new version of the driver.

Tags: Windows

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