LightScribe does not label disc

I have a hp pavilion elite model m9520f.  My labeler lightscribe works fine on my external dvd player at low prices, but does not print on my drive to hp oem (blueray super-multi-engraver of dvd with lightscribe).  the lightscribe software is up-to-date. I have vista Home premium.  the dvd drive is listed ATAPI BD B DH6E2L in Device Manager. the lightscribe Utility Manager say everthing is fine and there is no conflict of interest.  I've used restore Manager to reinstall the lightscribe software driver (I know works because the cheap external drive prints fine labels) to search for new drivers, it says that they are up-to-date.  I've known idea how to reinstall the factory driver. and I don't know where to look for updates to the firmware.  the site of hp for my computer model is without help.  Download driver hp site has nothing on my DVD on this subject.  technical support wants me to do a restore to complete plant as the first solution, which means I have to spend a week to reconfigure the entire system again!  does anyone have suggestions until I just restarted the computer to get a refund? It's so frustrating.

Thanks to Mickey to hp tech support - it turns out that the drive external hard usb is in conflict with the software and the drive internal blue ray.  By turning off or unplugging the external usb drive hard everything works as it should.   I hope this helps someone else. PROBLEM SOLVED.

Tags: HP HP Desktops

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