limited internet access
I have some troubleconnecting to the internet. I can see my wireless connection but it says limited access. I tried to connect to the internet using a wired connection, but that doesn't work anymore. I looked at my wireless adapter and there is nothing there.
Hi Jeannie,
Thanks for posting the query on the Microsoft Community Forums.
According to the description, you get a limited internet access using wireless internet connetion.
1. What is the brand and model of the computer?
2. who is the antivirus installed on the computer program?
You can perform the steps and check.
Method 1:
Run the network troubleshooter and perform the steps described in the article:
Windows wireless and wired network connection problems
Method 2: Disable the anti-virus software if installed some and check.
Caution:
Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.
See also:
Wireless network card: frequently asked questions
http://Windows.Microsoft.com/en-us/Windows7/wireless-networking-frequently-asked-questions
Hope this information helps. Get back to us if you have more queries about Windows.
Tags: Windows
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Hi Ajay,
Welcome to the Microsoft community.
I'm sorry to know that you are unable to connect to the internet. I'll try my best to help you fix it. help me to better understand the question by answering these questions:
- What is the brand and model of your computer?
- It is an internet connection wired or wireless?
- Are you able to connect any other device to the same router and internet access?
Some common problems that can cause these problems are:
1. a wireless network adapter switch that is not enabled.
2 WEP, WPA or WPA2 key or password security issues.
3. the cables that are not connected correctly.
4. the corrupt or incompatible drivers.
5. missing updates.
6. network connection settings.
7. hardware or software problems.See the methods mentioned below and try to update the drivers that is mentioned in the linkMethod 1
Follow the suggestions in the article below.
Windows wireless and wired network connection problemsMethod 2: Disable the anti-virus software if installed some and check.
Caution:
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Hello
Please contact Microsoft Community.
We appreciate your efforts and the provision of information in detail about the issue. As you have already tried some troubleshooting and your computer still does not connect to the internet. I suggest you to consult the article below and check if it helps.
How to refresh, reset or restore your PC;
Warning: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.
http://Windows.Microsoft.com/en-us/Windows-8/restore-refresh-reset-PC
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Meet us, then we can help you further.
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