Loss of internet connectivity after the modem / router reset

I have a BEFSX41V2 and a Motorola SB6141 DOCSIS 3.0 modem.  My provider is comcast.  After all devices reset, unplug the power and remove the cable / ethernet cable, I lose all access to the outside.

The strange thing is that if I connect any desktop or laptop computer at home directly to the modem, I have access.  In this case, the link for the transmission light / receipt of data on the modem is on.

I had to send signals of reset comcast several times but it does not solve the problem when the modem and the router BEFSX41V2 are connected.  In this case, the link for the transmission light / receipt of data on the modem is turned off.

Are there additional steps I must take on the router to reactivate the connectivity.

Thank you.

George

Have you tried to do a hard reset to the router and then reinstall parameters later? To do the reset, please press the reset button at the back of the router for 30 seconds while the unit is turned on. After unplugging and then start from scratch. You can check this link, http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=fccaaff524a24bc9a08172ea696f8ed1_4737.xml&pid=80&r...

Tags: Linksys Routers

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