M475dw error 59.9

Hello

I just got my new M475dw, but unfortunately it seems that there was a problem with the delivery, because it has an impact on the right side of the printer.

I m afraid the impact damaged the main engine, I get a 59.9 error when I try to start it. (Can't find the reference of the error code for M475dw well, so I still have a little hope this error code is not main engine invole...)

(Ofc, I tried to unplug the device and plug it directly to the wall, following the instructions, by he did nothing)

Can someone help me determine if the printer is out of use, by providing a method to test?

A few photo attached.

Thanks in advance

Tap

59.9 is ITB (intermediate transfer belt) engine start error.  You will most likely need to replace the ITB together... not to mention the hammer that ding big on the side of your printer, so the following fits correctly.

You can print a diagnostic page and review ranks 1 throgh 4, columns A through I.  If these characters are characters Hex then the amount of the fine, if they are all zeroes, there is something wrong.

If you do not want or do not know how to get your repair under the printer warranty.  Since it was damaged in transit, then HP should not fight you on a service call.

Tags: HP Printers

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