Missing or damaged cartridges message

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• Printers HP 7520: Error Message "missing or damaged cartridge" displays when you install the new cartridge.

  When you install a new ink cartridge, we received an error message "missing or damaged cartridge. This was a new cartridge and seemed to be completely inserted in the carrier. There was no visible skin damage to the cartridge. Is there something that we are missing?

  Hi BobbyBaby,

  I'm sorry, you get an error message with your cartridge.  Sometimes there is a problem with the electrical connections and this can be fixed by rubbing and replace the cartridge.

  Here is a document to check that you are not missing anything.

  I hope that this clears the error message for you.

  Jean

• Missing or damaged cartridge on Photosmart C309g

  The printer display indicates that a certain cartridge is missing or damaged, but if I remove another cartridge, the first cartridge is accepted and the other cartridge is missing. I replaced all cartridges and was able to print test pages, then I got the error again. All cartridges are full, but still I get the error messages. When I managed to print test pages, the printer status is displayed on my PC showed that all cartridges were full, but now when I get the error messages, the status display shows all cartridges almost empty (apart from the missing cartridge, which is empty).

  I tried all the suggestions on the pages of HP, but nothing helps! I have not yet replaced the print head, but I doubt it will help.

  Do I have to buy a new printer?

  I "solved" my problem by selling on all new cartridges and skip the printer!

  I bought a new HP Officejet Pro 8600 with a discount coupon to my dealership to cartridge, because it was their cartridges that caused my problems :-))

  THIS THRED CAN BE CLOSED (I don't KOW HOW...)

• 8620 printer: broken cartridge message

  Does not print.  Has been printing fine.  Message indicates one or several cartridges can be damaged.  Cartridges HP no.  All have plenty of ink.  To print a report on the ink levels fooled.  It shows all the colors and black are almost full.  Is there an another update to proscribe the HP cartridges not recently?

  Quite possible.

  Print out the questions of the cartridge with the new firmware.

  HP Officejet Pro 8610, 8615, 8620, 8625, 8630 printing errors

  http://inkjet411.com/?page_id=5769

  HP 950, 950XL, 951, 951XL errors "missing or damaged cartridge.

  http://inkjet411.com/?page_id=4675

• Office jet 8500 a after a paper jam, the message of the said printer ink cartridge is missing or damaged

  I had a paper jam, after I got the book out by opening the gate to the front, he said the black ink cartridge is missing or damaged.  I shook my head to feel a little and the message went away.  But now he says that the yellow ink cartridge is missing or damaged.  I didn't do anything the message disappears and it will not be printed.  The yellow cartridge was replaced just a few weeks ago and is still full

  Hello sharonc41,
  Welcome to the HP Forums.
  
  It seems that after getting a paper jam error set, you now encounter a cartridge missing error on your Officejet 8500 a. I will do my best to help you with this question.
  
  "The following document may be useful to resolve the"missing cartridge"error: an error ' ink cartridge appears to be missing or corrupt" Message appears on the printer control panel.
  
  Please read and follow all the steps in the document. I would like to know if he was able to help. If you have any other questions or need further assistance do not hesitate to ask.
  
  Thanks for posting on the HP Forums.

• A message that says a cartridge is missing or damaged. See the documentation for the printer.

  HP Photosmart 7200

  Message says a cartridge is missing or damaged.

  Consult the printer documentation

  Operating system - Windows XP

  Hello WDY68

  Your question relates to the product is a commercial product. I suggest you post in the forum for HP Business Support for a better chance to find a solution.

  Here you will find business advice.
  http://h30499.www3.HP.com/T5/business-support-forums/CT-p/business-support

• following cartridges appear to be missing or damaged

  Hello

  I have a HP Officejet 6500 has more. I replaced the ink in the printer several times since I bought it, but I had a LOT of problems with these cartridges. I get the error prompt "the following cartridges appear to be missing or damaged." I have owned HP printers from the early days with my first Mac, but I've never had this problem. There is no real secret to install these cartridges, but I lose more time down error message that I do print. It is not productive.

  So if Miss me something, please tell me what because it is of course a pain.

  Sorry to hear about your problem. Try to walk although this document and see if it solves your problem.

  "The following ink cartridge seems to be missing or corrupt" Error Message appears on the product

  If please, after back and let me know if that solve you your problem. I want to assure you that the problem is solved

• HP Deskjet 3526: Received Message that ink "seems to be missing or damaged.

  Nice day.

  I received the message in cartridge "seems to be missing or damaged.  I bought and installed

  a new HP cartridge and the error message remains.  I tried blocking down and cutting off the current, but cannot

  do change.  Any ideas?

  Thank you

  George

  Hi @Gjedlicka1

  Sounds like the cartridge and the printer does not communicate. I suggest to remove the cartridges and contacts metal bit wiping on the cartridges. Also take a look inside the printhead to see if there is any obvious damage where the cartridges sit in.

  Here is a link to a document with instructions for troubleshooting (that's for a different model of printer than the one you have, but the recommended steps are the same): http://support.hp.com/us-en/document/c04313139

  Hope this helps, good luck

• C309g: C309g. The printer display indicates that a certain cartridge is missing or damaged.

  The printer display indicates that a certain cartridge is missing or damaged, well, once I changed every 5.

  I bought this printer in Greece - Europe. The ink cartridge is there code 364. Bought 5 of all here in Australia with the code 564. Can't do nothing for 2 days now. Any help

  Hi Tony,.

  HP customizes some products & cartridges to meet the specific needs of local customers.  During your initial printer installation, the printer is automatically set itself to accept specific to a country or a region cartridges.  If you take your product from this country to another country, you might not find cartridges with the same number on the label as your original cartridges.  These cartridges will work in your product, even if they seem to be compatible with it.  If you buy cartridges that you believe are compatible with your product and then try to install them, you pouvez see one of the following error messages:

• Ink cartridge appears to be missing or damaged

  I have a Photosmart Premium C309a printer.  I just installed a magenta cartridge and this message appears.

  ' The following ink cartirdge (s) appear to be missing or damaged. (pink square symbol) refer to the printer documentation. »

  I looked in the manual and cannot find any soluations.  It's very frustrating, because I can't use the printer!

  Hi Castletonway,

  Welcome to the Forums of HP Support! I see that you have recently replaced your Magenta cartridge on your HP Photosmart C309a printer and now get the error "the following ink cartridges (s) appear to be missing or damaged. (symbole carré rose) refer to the printer documentation ", I understand your frustration and I would you start here:

  "Ink cartridge problem: following Print cartridges appear be missing or corrupt"Error Message is displayed on the computer.

  Please complete all the steps in order and let me know the results, I'll watch for your reply.

  Thank you

• Photosmart wireless B109n-z showing "ink cartridges above appear to be missing or damaged.

  Hello, I have a problem with my photosmart printer (wirelless B109n-z) now (on Windows 7) and I could do with some advice. He started by printing not really properly-there were only a few extremely weak lines, so I opened the lid and makes sure that the ink cartridges were properly-they came out and put in the new - but then the error message came that the cyan ink cartridge is missing or damaged. As it was low on ink anyway I replaced it with a new one but the message was still there. I went through all the steps on the site of HP to address the problem, but it is always the same and have never used a not genuine HP ink cartridge. Any help is greatly appreciated.

  Jen

  If you did not start the steps in this document it.   In step four parts 11 and 12, there are four fingers touch by cartridge.  Make sure that none of these electrical contacts are misaligned, if we're folded its place gently back in its place.  (Compare contacts faulty cyan with those on the cartridges adjacent as described in this post.)

• Suite of cartridges appear to be missing or damaged

  I have a HP Jet Pro 8500 a Occice and today replaced all four cartridges cost a pretty penny.  I always get the error message that my cartridges appear to be missing or damaged.  Just, it came out of the blue and would like advice about this printer model.  Tried to unplug and don't restart, no luck.  Thanks for the help in advance.

  Thank you Carrie. I went to Staples and bought a new printer that was on sale for Black Friday and they took over the cartridges. All good now and back in business.

• Ink cartridge problem C310a: the following ink cartridge appears to be missing or damaged.

  Error message on the printer for the second time in a month. Ink cartridge problem: the following ink cartridge appears to be missing or damaged. (Blue ink) Refer to the printer Documentation. This error message came in January so I replaced the blue ink cartridge (I use genuine HP cartridges) it is now once again, so it takes the printer not the cartridge. There is nothing about it in my "documentation" and nothing relevant came in "troubleshooting."

  Hi there JanePr, welcome to the Forums!

  I understand that you see an error message on your Photosmart C310a on the ink cartridge is missing or damaged. The print head may have a problem that could trigger this error. I have a troubleshooting guide that I recommend that follow you, however, if you have already tried no steps, ignore them, as the replacement of the cartridge.

  Guide to link: http://support.hp.com/us-en/document/c02255339

  If you follow the steps and the question remains, I would recommend then call HP Technical Support to see other options for you. If you call in North America, the number is 1-800-474-6836 and for all
  other regions, click here:
  http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html

  Take care

• missing or damaged print cartridges for all the cartridges.

  After replacing the black depeleted cartridge, I get a message that all cartridges are missing or damaged. Removed one reinstalled. Reset the printer. Strange place to receive this message after replacing a cartridge.

  The genuine HP cartridge replace ment original was defective. Got new cartridge and erased problem.

• Once I turned on the computer I got the following message: Windows could not start because the following file is missing or damaged. System32\Drivers\Ntfs.sys

  I just download Microsoft Office 2010 Professional and then turns off the computer with XP operating system. Once I turned on the computer I got the following message:

  Windows could not start because the following file is missing or damaged;

  System32\Drivers\Ntfs.sys

  You can try to repair this file by starting Windows Setup using the original Setup CD

  Select 'r' in the first screen to start repair.

  Then, I started the computer with the Original installation CD and press 'r' by following the instructions. Then, I received this message:

  1: C:\WINDOWS

  Which Windows installation you want to connect?

  (to cancel, press enter)

  What do I put here?

  You must first start on doing something so USB drive a bootable Hiren.

  Here's how:

  I'll recommend you use Hiren boot CD (it will go also to a flash/USB stick/USB).

  It's good for you, because there a lot of tools more on that on the Recovery Console CD of XP, doesn't your administrator passwords and you will not have to futz round in your BIOS, if any afflicted system has SATA drives - Hiren can deal with this.

  You will have a bunch of great tools that you have in XP... Recovery Console an editor of the register, adjustable password and an office that resembles Windows XP so you will feel comfortable flexibility.

  You can easily copy your personal data (documents, pictures, music) to an external drive.

  A system of work, start by downloading the latest version on Hiren Boot CD from here (it is a substantial download but worth it):
  http://www.hirensbootcd.org/download/    (look to the bottom of the page).

  Unzip the Hiren to a folder where you can find it.  There's a Hiren. BootCD.15.x.iso that you have to then.

  Hiren was instructed to make a bootable USB drive that you can use, but it takes you first burn the .iso to a CD image file and a few other measures, so I suggest another way and here's how:

  Download RUFUS 1.3.2 or whatever the latest version is here (read a few things on the page so you can learn more on this subject):

  http://Rufus.AKEO.IE/

  I will warn to be careful that don't accidentally format you a hard disk - don't forget your USB key is in and know what the drive letter!  This part makes me still a little nervous, so be careful.

  Launch of RUFUS and all default values should be fine for the device, choose letter of your USB drive, quick tag format FAT32, it if you want and in the Format options box, click on the little icon that looks like a CD and a window will open.  Navigate through this dialogue to point to the folder that contains the Hiren. BootCD.15.x.iso that you have unpacked above and the box should change to say the image ISO (RUFUS includes the Hiren ISO file).

  Double check you have the right device selected in the top (NOT you HDD) click Start, acknowledge receipt of the warning and let it finish (it will take a little time) it copies the files.   Hiren ISO is also a good size.

  When RUFUS is finished, it will say "DONE" at the bottom.

  Put the USB in the afflicted machine and reset/reboot and regardless of the button you press to get a boot menu where you can select the USB drive as first boot device (it's F11 for me).  If you do not see a start menu choice, you will need to set your BIOS to boot from USB first instead of the HARD disk.

  When the Hiren menu displays, choose the XP Mode of Mini and it will start loading (slowly from a USB key) and finally, you should see a windowsy looking for office.  You should recognize the part and feel uncomfortable, but it is not your office - the office of the Hiren!

  Remember: you do not start on your hard drive, - you started in the Office of the Hiren.

  A way to check the drive for errors is to open my computer and right-click on your afflicted player and choose Properties, tools, error, check checking now... put a check mark in the boxes and then start.

  Sometimes that works, then you can also click on start, run and in the type box:

  cmd

  Click OK to open a command prompt window and enter the following command (assuming that XP is installed on your C drive)

  CHKDSK c: /r

  This disk check can last a long time (perhaps several to several hours) depending on the size of the volume, the amount of data on the volume and what the disk check finds to do.  You may need to run more than once.