Modem failed the diagnostic test

I ran a Windows diagnostic test and it came with this test failure modem Agere Systems PC1Soft MC921-2w what it takes please

Hello

·         What is the brand and model of the modem?

·         What were the changes made on the computer prior to the question?

I suggest you contact your ISP or Modem manufacture to improve assistance on the issue. In the meantime, you can follow these steps and check if that helps.

(a) reset your modem. See the documentation for more information on how to reset the modem.

(b) If you have an external modem, make sure that you use the right cable series. For more information on the requirements for a proper wiring, refer to the section 'Wiring required Configuration' in aid of Dial - Up Networking.

(c) If you have an external modem, make sure that the serial cable is properly connected.

(d) If you use an adapter to connect your external modem to your serial port, make sure that the pin adapter is wired properly for modem communication. For example, a 9-to-25 pin for a mouse adapter malfunctions with a series of RAS configuration.

(e) test the serial port or multiport card and replace the adapter if necessary.

(f) ensure that the modem communication protocol options are configured correctly. See the documentation for more information about the different transfer protocol options that are available for your modem.

(g) contact the modem manufacturer to see if the initialization and configuration information are available for your modem. Also, check the Windows hardware compatibility list most recent (HCL) to make sure that your modem is supported.

(h) use the Device Manager to remove the modem. You can do this in safe mode or in normal mode. Restart the computer in normal mode. Windows XP will detect the modem and reinstall the proper drivers.

Tags: Windows

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