Motorola - never the worst Warranty Service

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• (Redirected) DELL HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, AND IT IS THE ONLY WAY I COULD TELL THEM!

  DELL HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, AND IT IS THE ONLY WAY I COULD TELL THEM!

  MISSING MY ORDER AND 6 CABLES HOURS TAKE WITH PEOPLE WHO COULD NOT EVEN SPEAK ENGLISH, TRYING TO GET THEM.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• The worst Customer Service

  Long story short, I would like to make a timeline, so that you can see how messed up you did gourmand to me.

  2-3 years, I got a used ps3 and it worked, it was one that you can play all the games of ps2 for ps1, long story short. they offered me a new ps3 (right WOOO!) for $100 $ turning mine. I said sure why not! It's great I grew up with Sony since the Ps1.

  7 last month or 8, could barely play ps3 cause I was in College full time, away from free time.

  I sit a day that the ps3 is upward, I ended up calling to see what is happening. They finished by telling me to format it, I did 3 times, same problem of gel ect. not really helped. When I called they told me this. "Oh you are out of warranty" I said ok, but I bought this brand new from you guys how can be like that? the person later told me the one that hurts the most... TADUM said 'No we sold you a refurbished PS3' I've never been so Livid. I decided to be profesional (I do service also good customer and never have I experience from this case, I thought that maybe it's just say be I should stop buying from them.)

  and here's the last number that all topped above all.

  Don't forget, I share this ps3 with my neighbore invades it and we play or he plays a versa, nether, less as the ps3 does not always leave my house. He was playing gta5 and Im sitting there watching that he decided to go to the store and buy himself the money for his character, (they CHARGED HIM twice) I called and explain what happened. He received his refund, (he paid with his card, you will understand why I say this and his character has the same name as that of his card. That means that it is his that no one can use it!)

  2 months or 1 month later, Im read description LBp3 game pre-order, I have never anything the digital pre-order copy I don't think that its worth, I buy games on the PSN store. Long story short the ps3 glitched out of the store to purchase and buy the game, I called immediately the next day because it was already noon. They me denied 2 times and had the biggest, worst customer service ever, I was called a liar, and it of not his fault, I bought this in error. When I do not accept that to buy it!.

  Here's the last convo I had with a representative. Today 08/09/14 just before I made this account to complain about this service!

  I deleted our names for protection of course.

  Rep: How can I help you?

  Hi SIM. Sorry to hear about your experience. In so that we can help you, please post your concern on the PlayStation Community! I don't know what they would appreciate. Their site is at http://us.playstation.com/community/. I hope this helps you. Thank you, Charlie

• Why don't any Adobe can help me? It's the worst customer service of worlds on the planet company!

  Three telephone calls to their toll-free number. Each of these calls, I had to pay because their number is only good in the United States. Total time on the three calls was 35 minutes that cost me $1.50 per minute.

  On the right, there is loss for me over $ 50 just so that I can have fun trying to register for their cloud after creative effects for $19.99 per month.

  
  

  My Paypal address and permanent residence is Canada, and yet I am temporarily to Mexico at the moment, so when I tried to open an account at Adobe, their system automatically assigns me as being a citizen of the Mexico, so now, if I try to make a payment via my Paypal there will be an address conflict, and the payment will be denied.

  
  

  I've been waiting to chat with the third representative of Adobe for so long that I have the time to open a new browser and come to their forums in the hope that a current employee can help me assign Canada in my country, so I can order the service.

  I am seriously considering going with another NLE after affects.

  
  

  How can a company that has the right products to treat their customers so badly?

  
  

  It has been 2 hours so far in an attempt to pay and I'm no closer now that I was 2 hours ago.

  
  

  Take a look at this joke of an excuse for dialogue of customer service so far. I would like to point out that the last person I was speaking with said, "Let me transfer you to customer service" that was 35 minutes ago and nobody took the cat so far.

  
  

  Your file number: 0216100824

  You are now chatting with Joshua.

  3:00:08 PM CDT

  Marie Laure:

  Hello! Welcome to the Adobe Customer Service.

  3:00:18 PM CDT

  Marie Laure:

  Hi Daniel

  3:00:21 PM CDT

  Daniel Brown:

  Hello

  3:01:14 PM CDT

  Marie Laure:

  I understand that you are looking to change the name of the country in respect of the account. Is this correct?

  3:01:18 PM CDT

  Daniel Brown:

  Yes

  3:02:06 PM CDT

  Marie Laure:

  I see that the name of the country in respect of the account is the Mexico.

  3:02:49 PM CDT

  Daniel Brown:

  Yes. I guess it's to pick up the IP address because I have no other idea why Adobe would think that I live in the Mexico. My Paypal account is Canada, as my permanent residence.

  3:03:42 PM CDT

  Marie Laure:

  I'm sorry to inform you that you will need to use the account in the same country as the one in the account to use the subscription.

  3:04:39 PM CDT

  Daniel Brown:

  But how am supposed to add an address for the Mexico when my Paypal address is a Canadian Paypal address? Wont that cause a denial of payment for the contradictory addresses?

  3:06:34 PM CDT

  Daniel Brown:

  PayPal knows my address is in Canada, so if I give you a Mexican address, which will be a problem?

  3:07:23 PM CDT

  Marie Laure:

  Can I transfer the chat to our sales team as they will help you better?

  3:07:27 PM CDT

  Daniel Brown:

  Ok

  3:08:30 PM CDT

  Marie Laure:

  Please stay on the line while I transfer the cat.

  3:08:35 PM CDT

  Daniel Brown:

  Ok

  Please wait while transfer you to an operator at Adobe Sales.

  Thank you for your patience.

  In the meantime, you can try our community forumswhere experts are available 24 hours a day, 7 days a week.

  You are now chatting with Joshua.

  3:08:56 PM CDT

  Marie Laure:

  Hello! Welcome to the Adobe Customer Service.

  3:08:56 PM CDT

  Marie Laure:

  Hi Daniel

  3:08:56 PM CDT

  Daniel Brown:

  Hello

  3:08:56 PM CDT

  Marie Laure:

  I understand that you are looking to change the name of the country in respect of the account. Is this correct?

  3:08:56 PM CDT

  Daniel Brown:

  Yes

  3:08:56 PM CDT

  Marie Laure:

  I see that the name of the country in respect of the account is the Mexico.

  3:08:56 PM CDT

  Daniel Brown:

  Yes. I guess it's to pick up the IP address because I have no other idea why Adobe would think that I live in the Mexico. My Paypal account is Canada, as my permanent residence.

  3:08:56 PM CDT

  Marie Laure:

  I'm sorry to inform you that you will need to use the account in the same country as the one in the account to use the subscription.

  3:08:56 PM CDT

  Daniel Brown:

  But how am supposed to add an address for the Mexico when my Paypal address is a Canadian Paypal address? Wont that cause a denial of payment for the contradictory addresses?

  3:08:56 PM CDT

  Daniel Brown:

  PayPal knows my address is in Canada, so if I give you a Mexican address, which will be a problem?

  3:08:56 PM CDT

  Marie Laure:

  Can I transfer the chat to our sales team as they will help you better?

  3:08:56 PM CDT

  Daniel Brown:

  Ok

  3:08:56 PM CDT

  Marie Laure:

  Please stay on the line while I transfer the cat.

  3:08:56 PM CDT

  Daniel Brown:

  Ok

  Please wait while transfer you to an operator at Adobe Sales.

  You are now chatting with 'Phillip' at Adobe Sales.

  3:09:14 PM CDT

  Daniel Brown:

  Hello Phillip

  3:09:17 PM CDT

  Phillip:

  Hello Daniel, greetings!

  3:10:03 PM CDT

  Phillip:

  I see you want to place the order of creative cloud to 49.99 per month, am I right?

  3:11:54 PM CDT

  Daniel Brown:

  Not correct. I want to buy the AE CC for $19.99 per month. Your system seems to want to link my account with the Mexico. I guess it's because my IP address is Mexican I'm here temporarily to Sayulita in the Mexico. Yet, my Paypal account and my normal residence is Vancouver to the Canada. I am wanting to change the country setting on my account at the Canada so that when I pay you guys for the Paypal service will not see an address in conflict and refuse the payment to you guys.

  3:12:57 PM CDT

  Phillip:

  I see... You cannot add an address for the Mexico when your Paypal address is an address Paypal Canada

  3:13:33 PM CDT

  Phillip:

  In addition, we have not an option for settings on your account in the Canada. However, you must contact Adobe customer service team.

  3:13:55 PM CDT

  Daniel Brown:

  You can connect?

  3:14:31 PM CDT

  Phillip:

  It's better that you call at the 800-833-6687

  3:14:35 PM CDT

  Daniel Brown:

  no no no

  3:14:59 PM CDT

  Phillip:

  Well, I would like to transfer this cat.

  3:15:03 PM CDT

  Phillip:

  Please stay on the line

  3:15:22 PM CDT

  Daniel Brown:

  three failed attempts at the phone so far. Each call is $ 1.50 per minute, and I waited 35 minutes without getting anywhere... I'm just still in waiting. So far, it has cost me over $ 50 by going this way and nothing has been accomplished. I have

  3:16:58 PM CDT

  Phillip:

  I'm sorry for that

  3:17:11 PM CDT

  Daniel Brown:

  Yes $50... I'm sorry as well

  3:17:32 PM CDT

  Phillip:

  I'm transfer now

  3:17:35 PM CDT

  Daniel Brown:

  your phone costs cost me more than the service I want

  Please wait while I transfer you to an operator at the Adobe Service.

  The country of your Adobe ID is the Mexico. Your payment details must be from the same country. This is the help page to the change in the associated country to your Adobe ID

• Dell has the worst customer service!

  Most of the software companies / work hard to make a good impression on the computer science majors at the University. Reference left Dell dropped the ball with my son. I bought my major computer science son top of the dell XPS 15 line computer and added 3 years for a $400 premium support. Last semester so that the computer is under warranty the laptop would experience a Mouse/touchpad freeze when tilted 10 degrees on one side. My son was busy with his studies and not not told me about this, but got Saturday last Summa * Laude honors program. He bought his computer dell laptop home and told me about the issue. I called dell technical support who said the laptop was a few months out of warranty and we were ourselves. I called several times and transferred several times and finally reached the climbing Department. Bottom line was dell cares more about profits than to make a good impression on a new computer systems hired prior to obtaining by a 14 b American company analyst. If it was me I would have made an exception and let a new researcher in computer science with a good impression of dell instead of burning all the bridges and leaving an aftertaste when my son or I (a computer scientist of 27 years) think of dell. The problem is a hardware and probably because of the bad workmanship. Be aware and avoid especially the service dell customer who cares about the customer and dell.

  Hello!  Reference Dell is generally good with their guarantees as most computer companies, especially after 3 years. You can talk with Dell - Robert P. here and see if there's anything he can do to help.

• I am really not satisfied with the Adobe customer service. How to cancel membership creative cloud?

  Hi all is there,

  I use creative cloud membership. And I fails to cancel the membership. I use google chrome and firefox to access my account, but when I opened 'manage plan' to cancel, there is always a 404 error.

  So I try to contact the customer service team, but there is no any direct e-mail contact, only forum and phone number, no cat. I post in the forum and that answer only Member me, not the adobe staff.

  We, customer, pay US $ 33/month to get a very bad customer service. I use many online services and Adobe seems the worst customer service I've experienced up to now.

  Adobe customer service, where are you now? Please submit and serve your customers well or your business will suffer a loss. TKS for listening!

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066

• Unable to update card credit after several attempts with assistance. Worst customer service EVER

  For the last three weeks I am trying to change the credit card to pay for my subscription. It failed several times on the line. I contacted representatives by chat and phone 5 times. Each time, I gave the number of credit card and was assured that everything had been settled. Whenever there was no change and I always get a notice that my account is not paid. $ 1 of Adobe appeared on my credit card, but the membership fee has not crossed. At this point, I am completely at a loss for what to do - and Yes, I contacted Adobe by phone once more with my file number. It is the worst customer service I've ever had, without exception.

  Hello

  My apologies for the frustrating experience. I checked your account and found that there was a problem with the account, I have fixed now.

  All previous charges of $1 will flip over and your subscription will be operational within the next 24 hours.

  Please update this thread if you have any questions.

  ^ Ani

• (Redirected) Warranty and worst Customer Service

  I have a dell inspiron 5755. Recently, the computer stopped recognizing the charger dell charger and will not charge the battery.  I verified that it is a bad charger and nothing wrong with my laptop.  I called the technical support and all first they told me that I had to upgrade the bios, but since the battery was less than 10%, I have to send my laptop while they could upgrade the bios.  I refused, declaring that I just need a charger and was informed that they would not send me a charger and I had to send my laptop.  I spoke with a supervisor who then told me that I had to drop it because my laptop was bad and I need to update the bios.  I told her that there is nothing wrong with my laptop. This is the cord. and I checked it.  He told me that they would not send me a charger I would need to drop it. I asked to talk to his boss and he said that was not a boss. He said he signed his own payslip.  I asked to speak to the customer service and he refused to transfer me to a first time indicating that they couldn't help me.  Again, I asked and he transferred me somewhere that has been closed.

  A few days later I received a call from customer support and I explained what had happened and told me he would send me a.  After several times being on hold and 45 minutes... He then informed me that the power supply is not covered by my warranty and they will send me one but I have to pay for it.  This was the worst experience I've ever had with a computer manufacturer.  I will never buy another Dell.

  Hi jjones0313,

  Please this post in our forum to help customer care.

  http://en.community.Dell.com/support-forums/customercare/

• Satellite A300-1EI - how do extended warranty service and the uprising?

  Hello dear members,

  Recently I bought laptop Satellite A300-1EI of the Kingdom of Saudi Arabia. While I was on the http://eu.computers.toshiba-europe.com site for the check of the Standard warranty, I came across the information that I can point and uprising guarantee international service for my laptop up to four years.

  When I use the link available on the site, she is seeking for * agreement number *.

  But if I visit my guaranteed standard page, it is given to be n/a, which cannot be used here. Let me know the procedure involved in extenting and international warranty for my laptop to uplift service.

  Please give me advice so that I can make use of this option provided to fix my laptop.

  Hello

  You must first register your model of laptop on the Europe of Toshiba page.
  Here is the link:

  www.Toshiba-Europe.com/registration

  As far as I know, warranty contract number are in the box when you buy an extended warranty.
  This number is available only if you buy the extended warranty, it should be on the left, if you open the box of the guarantee.

• Idont know why I paid for a service and a product that I did not ask or authorized¡¡¡Oct 27 ADOBE * ExportPDF SUB CA $400,86 800-833-6687. the worst is not also cancel... I'll ask the Bank its cancellation

  Idont know why I paid for a service and a product that I did not ask or authorized¡¡¡Oct 27 ADOBE * ExportPDF SUB CA $400,86 800-833-6687. the worst is not also cancel... I have a PC I'll ask the Bank its cancellation. Icant to cancell and Idon't know are product wish?

  There is no purchase or payment in January 2015. The payment portal, purchase details all confirm.

  Can you please confirm under what ID Email has it been charged as there is no benefits received under this Adobe ID

  Feel free to send a private message.

  Concerning

  Stéphane

• I can't re install Adobe Acrobat professional 7.0 on my computer.  That is to say that a qualifying product is not detected. I can't even through the use of the service line customer they provide 800-272-3623.  This is the worst ever had interactionI with

  I can't re install Adobe Acrobat professional 7.0 on my computer.  That is to say that a qualifying product is not detected. I can't even through the use of the service line customer they provide 800-272-3623.  It's the worst interactionI have ever had with a company.

  Hi joej49728017,

  I'm sorry for the inconvenience caused. But it's all just because Adobe Acrobat 7.0 is a stale version & now the activation server so that there is no.

  Please refer to the following KB doc.  Error: "Activation Server is not available. CS2, Acrobat 7, pass a hearing 3

  The link above will help you to install a special version that doesn't require activation.

  In case you still need assistance, please let us know. We will be more than happy to help you.

  Kind regards

  Nicos

• The worst Support Adobe & service customer - Creative cheating!

  Good day everyone,

  So, I was using some of the CS6 products, but not have all the applications and get an email with an offer to get a 1 year subscription price reduced.

  I got it. It has been for automated PayPal payment. I was happy for 2 months.

  The month of 3d, I received a message there is a problem with billing information. I immediately contacted support and they told me to check the billing information. I checked and I said it is set to PayPal and I can't change it. They told me not to worry because everything is good.

  After that some days I contacted them again as I have not received the message about the payment. They said, don't worry, everything is good.

  I received an email there is a problem of Adobe Portfoilo. I contacted the support again. They said not to worry and forget about it.

  Then... The subscription was cancelled. I contacted the support again.

  They told me to get a full subscription for a full price.

  I'll now try old CS6 products instead of cheating wonderful Creative. In addition to spending a lot of time, I am not able to make the urgent work for my clients how costs more then the price of the subscription. I understand that Adobe does not want to keep their promotions, but it's just a... I can't describe all the emotions I have. I will certainly NOT use creative cloud. It is not worth to spend a dollar on this issue, given that the level of support is the worst I have ever experienced. They have not even say sorry.

  Don't worry, we you fool you. Stay away from creative cheating and be sure that they won't help you when you have a problem. We made a mistake? You pay customer and have a nice day.

  Just in case:

  How we stop to resume my perpetual license CS6 creative cloud?

  https://forums.Adobe.com/thread/1584746

• Satellite S50t-B008 / 00 H never worked properly - warranty issue

  I m writing that, until that time, my last chance to get some help, cause everyone else rolled up useless.
  I used to be a big fan of Toshiba, because I always thought that your products were first class and has never let me down.
  SO FAR.

  11/15/14, I bought the D. Smith in Warringah Mall, a Satellite S50t-B008/00 H. I m, a graphic designer and I use it for work, that s how I make my living, so I decided to go with this model which was supposed to be a big piece of machinery.

  After a month, he began to have problems such as the touch screen wouldn t work, she wouldn t start and it turned off by itself. This lasted several days until I decided to take it to D.Smith (31/12014) for a replacement (since I spent 1,100 AUD and any computer with just a month should do any of the things).

  Of course they gave me bad excuse because we are resellers, we sell only the computer, Toshiba should take care of any problem with no intention of helping, and they just gave me a number to call.

  I was a little upset at the time, but I still called the Hotline from the Toshiba Support, were a tough guy told me made me do a reset of the parameters, this work of t n and then said the only thing they could do (after two hours on the phone) to guide me through the steps on how to format it.

  It didn't work either, so I called again, with the reference number, the guy gave me (I have it here if you need it).

  Another guy, at least this one was a little more friendly, told me that the only thing I could do was to take the computer to a Toshiba official s technician to fix.

  I asked him if he could give me just a replacement to D. Smith and he said no. (so, until one - and this time, I had spent $1,100 on a computer I have couldn t use, I was losing money and work, and nobody could help me).

  01/08/15 I got the official technician computer and I was just able to pick up on Saturday (24/01/2015 a month after I started with it) and guess what, even after that, it is STILL NOT WORKING CORRECTLY.

  What am I supposed to do?
  I still 1,100 AUD less in my bank account and a NEW computer that I had to format and replace various parts, for nothing, cause I still can't use it.

  As a consumer and a Toshiba s fan in my opinion, this is a HUGE SCAM and I feel CHEATED (not to mention mad freaking).

  Just to be clear, I n t want this computer no more and, of course, I don't want any other Toshiba, cause they can really down and same person takes the trouble to give me a solution...

  Meanwhile, I was faced with a lot of trouble since I can t work without computer (and I don t want to even talk about how much money I'm losing)

  I tried to contact someone by phone, facebook, twiter, then you have probably heard this before, can you please help me with this problem?

  I need to work, and I need a computer to do.

  Please, give me a solution!
  Thanks in advance.

  Hi cossoria

  Sorry to hear that.

  It s really damage your new bought laptop is not working properly and I understand you very well its always annoying when the departure of the newly purchased device malfunction

  I guess you're the Australia.

  I m not quite sure as the Australia, but in my country the consumer can return the product without assuming all responsibilities and without any reason within 14 days from the date of purchase.

  The dealer is obliged to ensure the good work produced, and if the dealer is not able to provide a good working device, you should be able to return the product within the time limit.

  Toshiba as a laptop to the manufacturer provides a standard 1 year limited warranty and if Notepad starts a dysfunction within the valid warranty period, the Toshiba authorized service provider would be able to repair the laptop under warranty conditions, free of charge.

  What shall I say This is a user to user forum and I would recommend you to get in touch with the dealer of your laptop, as well as with Toshiba in order to clarify the issue

  Here is a link to the area of SALE of Toshiba
  http://www.MyToshiba.com.au/customer-contact/sales
  and technical support
  http://www.MyToshiba.com.au/customer-contact/support

• (Redirected) Technical problem with the laptop warranty

  I just bought a new Inspiron 15 700 series in January and in just 2 months it broke down 2 times. I am a student of the University & without my laptop I miss out on a lot of things. I bought dell because that my last laptop was perfect for 4 years & was held without any problem but this laptop is my worst purchase ever.

  I even called customer service, they kept me waiting for 30 minutes, I do not unplug the phone, the person even took my number and then suddenly disconnected call & he never called back. There was no resolution of the issue, I even he asked the number for the Department and the complaint which it did not. The guy on the call was harsh, I told him that the charger is working & he said, how do you know? I was on a call with the Dell customer 1 hour service & there is no solution. I wasn't expecting this from Dell.

  I am very disappointed by the Dell customer service, its quality is deteriorating. I don't have a laptop of these 3 days, I missed an important presentation because of this. A new laptop to fall twice in 2 months & Dell doesn't care. I would never buy a Dell laptop because of this experience, I would never have let someone in my family buy a Dell & I will post reviews of their service to the customer & product on amazon.

  Extremely disappointed with Dell Service & product.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

  Edited for content.

• worst customer service of hp

  I bought hp Pavilion model 6123 Office with hp monitor flatron 17 "about 3 years back. Since the 3 months, the monitor gives problem, as the display menu is always popping up while I work in it. The menu simply hides to the top of all works and gives unbearable irritation. Simply, I had irritation as much as redady to crush the monitor by a roller. For the last 3 months, I'm running from pillar to post to get a proper service. In my life I don't have this much worse service from any other creators of the product. Simply the hp people following the worst policy F & f. (* beep * & forget). Even I contacted around 100 times the * beep * ing toll free 1800... NO USE. I ME ASKING HOW THESE PEOPLE PERFORM THIS BLOODY COMPANY!. Only GOD knows. At least, please give me correct service monitor hp no, otrerwise... What I can do! Just I need to Exchange my bloody monitor if possible answer, at LEAST... To ... [email protected]

  Hi, sorry for your experience there.

  I'm not sure if your monitor is still under warranty, since by default, they all get 1 year or more depending on the plan.

  HP (and any other manufacturer) replaces the monitors which are only in the guarantee.

  I recommend you to get a new monitor because there is not many patches out there for this problem.

  Have you tried to reset the menu default odst options or to check if the menu button is pressed? I hope this helps.