My computer has stopped recognizing my DVD burner.

My computer has stopped recognizing my DVD burner. It will still read and write to a CD. I don't remember adding something new to the computer, but am not sure when it stopped to work with precision. The Device Manager shows his work; I tried updating the driver but it says that it is the most up to date; I uninstalled and reinstalled; I checked regedit and there are no filters; It is recognized in the BIOS. The store said it is not the hardware and you want to reformat the computer. What can I try before taking this step? Thank you.

Hello Allisonjak,

Thank you for your message.  You said try to update the drivers.  You go to the computer manufacturer's website and download/install the latest driver for your computer?  If this isn't the case, it is the recommended method for updating your drivers.
Please let us know if it did or did not help to solve your problem.
See you soon

Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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