My HP Officejet 8500 has told me my ink is low and does not print after that I have the replaced by a new

My HP Officejet Pro 8500 said my need for ink cartridges replaced after that I replaced the HP cartridges.  As a result, I can't print.

Hi there scoobie1969,

This article addresses the exact problem you are having. Give the steps described a shot and tell us if it helps.

Good luck!

Tags: HP Printers

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    Hey 123 problems,.

    You will need to go to the HP website to download the latest software/drivers for your printer on Windows 7:

    http://h10025.www1.HP.com/ewfrf/wc/product?product=3692888&LC=en&cc=us&DLC=en&lang=en&cc=us

    I hope this helps!

    Debra
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

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    HI @philg2,

    I see your thoughts produce a wide margin left and right of the page is cut off. What program are you printing from, and this occurs when you print from all programs or just a particular program?

    I see your post that this is not happening when you print a test page, so I think the problem is somehow related to the driver or program that you use. Let's start with the HP print and Scan Doctor is a free utility (tool) that allows to quickly resolve problems printing, scanning and connectivity, including but not limited to:

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      Network: Verifies that the network connection between your computer and your network is working properly.

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    • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

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    • If you see green sides (), the utility identified a problem and fix it automatically.

    • If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

    • If you see a red X (), follow the onscreen instructions to fix the problem.

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    Hello

    Try the methods provided below and check if that helps.

    Method 1:

    Step 1:

    Try to boot in safe mode with network and check if you are able to boot to the desktop.

    Start your computer in safe mode

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    Step 2:

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    Method 3:

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    For more information click on the link below.

    What are the system recovery options in Windows Vista?

    http://Windows.Microsoft.com/en-us/Windows-Vista/what-are-the-system-recovery-options-in-Windows-Vista

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    If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

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