MY PRINTER SUDDENLY STOPPED PRINTING MY PHOTOS.

First of all, I have a HP Photosmart C4700. I was always able to print photos with no problems. Today I prints then suddenly that my photos are coming in white. So I tried a few times again and again Virgin. I printed something on paper and he fine print, ink and everything. I always use HP ink cartridges. I decided to share those printer for the new pack and I can still print pictures. I'm still using HP Advanced Photo paper. I have troubleshooted this myself, but I have had no luck. I don't understand why suddenly it ceased to print ONLY the photos. Does anyone have any ideas?

Hello Raineva,

So when print us the colors, it seems empty, but when we print in black, then only it works. It tells me that there is a problem with the color cartridge. Whether low is causing this not work correctly, or it may need cleaned.

Take a look at this article troubleshooting Troubleshooting print quality problems.

Skip to the section titled Solution 6: print and evaluate a diagnostic print quality report and resolve defects.

When you run the report, see if the ink color doesn't even appear. If she let's try cleaning cartridge before we decide to replace it. To clean the cartridge, go to step 4: clean the cartridges using an automated utility and step 6: clean the area around the nozzles.

 


If after this the color ink still does not work properly you can try to change out to see if the problem corrects itself.

Tags: HP Printers

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