My toshiba canvio basics3.0 1.0 TB will not back up my toshiba computer

I have Toshiba Z830 CORE i7 with windows 7 & I'm trying to go back to Toshiba Canvio Basics 3.0 1.0 to external hard drive, but the custom of the computer recognize the external device. He appears in the devices, but is not recognized when you try to make the back upward. Is there anyone who can advise me how to solve the my problem please?

Hi Sabine,.

This issue may be caused if drive letter is not assigned to the external hardware. Click on Start/Control Panel / Management/disk management administration tools/computer see if there is a disc shown. If it is not listed here, the chances are that it is not a drive letter assigned. If this is the case, do a right-click on the specified drive and choose to select "change drive letters and paths" one drive letter in those proposed and click ok. If that was the problem, it should now display in 'computer '.

This can also occur if the drivers are not installed properly. Try the following steps.

(a) go to the Device Manager

(b) find the external hard drive.

(c) the right mouse click - Uninstall

(e) restart the computer and plug the USB external hard drive and let it find and install the driver

(f) try to backup, it should work.

Let us know the status of the issue. If you need help, please after return. We will be happy to help you.

Tags: Windows

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