New HP Officejet 8600 don't scan?

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• OfficeJet pro 8600 don't scan from windows 8 updrade

  Printer is working and it is interesting to windows 8 "HP scan and capture" app works but can scan to network folder or no longer use the scanner in other windows such as windows fax applications.  Had worked fine with win 7 64 bit.  I removed all instances of Panel Manager RESUME and control device, rebooted and installed the latest version of the software and drivers website.  Print and scan the program doctor says problem with WIA and TWAIN and get error "cannot communicate with printer" even if it prints very well.  I am connected wirelessly with a static IP address using a Cisco EA4500 router (even once all this has worked with windows 7, but not with windows 8).  Also disabled norton AV and firewall.

  Appreciate the suggestions/fix.

  Thank you.

  Ok.  I think I found a solution to this inability to analyze (but with the HP scan and capture app) and for windows paint, fax, etx to recognize the scanner pro OJ8600 while being able to print.  Because I never got no solution, I thought I'd post what I have so that maybe it will help someone else solve the problem.  He ends this uninstall/reinstall HP drivers and software/reg cscrubbing/port opening/firewall/AV tweeks did nothing.  I uninstalled the drivers for logitech and webcams microsoft that had been installed on the machine has Windows 7 before windows 8 analysis update, restart PC and now everything is back as it was before the victory 8 upgrade, at least for now. In fact, I have a HP AIO peripheral job! Do not know if the webcam drivers are not compatible with win 8 or exactly what the issue was but seems as if they were in conflict with the wia and/or drivers HP; uninstalling them seems to have worked.  Finally I can find and install the new drivers of webcam but, after trying to figure this out for a month, I think I'll leave it be for now.  I hope this helps someone!

• HP Officejet Pro 8600 Plus: HP Officejet 8600 does not scan to computer more - after having moved from the House

  Equipment:

  HP Officejet Pro 8600 more

  MacBook Air mid 2011

  Mac OS X Lion 10.7.5

  ASUS router DSL - N16 (new)

  I moved home and brought my computer and printer with me. I chose a new access provider and sent the new router.

  My old House my computer and the printer/scanner worked fine. Now set up at the new House and I can print but it won't scan. The computer and peripheral HP are connected to the router. I uninstalled all the HP software and reinstalled. On the front of the printer if I select Scan of the computer he says not 'found computer.... ' Make sure that the feature is enabled"using the HP utility. But in the HP utility there is not the option "Scan to Computer" more. I used to be able to scan to the computer to the printer, and I used to have a scanning tab in system preferences / print and scan - but not more!

  Details of what I tried:

  1. Uninstalled HP software.
  2. System preferences / Print & Scan - removed all printers.
  3. On the front of the printer: you click Network and disconnected.
  4. Off, computer, printer and router.
  5. Tour of router on. The printer is turned on.
  6. Used the wireless configuration wizard.
  7. Chose my router - "Found WPS router".
  8. The router WPS button is pressed. 'Network connection' 'successful connection' (n.b. left wireless live 'Off').
  9. Turned computer on - check the connection to the router OK.
  10. System preferences / print and scan - Add printer. He sees my printer - I select this one.
  11. Option to download and install the software of Apple-selected.
  12. Printer appears in Print & Scan-Idle / green spot. There is a print tab and a scanning tab.
  13. Click on the power levels: "Information not available". Click the HP utility: "unable to communicate with the device selected. Try to print: "the printer is not connected.
  1. Go to support.hp.com/gb-en/drivers - type in the printer model.
  2. Download the installation software "HP Officejet Pro driver software and full functionality" version 12.23.0. Save the dmg file.
  3. HP download and install the wizard downloads files on computer. Click on dmg download, double click on HP Installer.app.
  4. Click the HP Installer dialog box. Ignored HP ePrint offer.
  5. "Select the device you want to install" - no device is listed. Click on «my device is not listed...» "and"continue ".
  6. Select model device drivers - 8600 network / wireless Officejet Pro. Installation options: checked HP recommended software and additional software.
  7. Software installed with success, but still need to configure the device. Press to continue.
  8. Device not shown yet. Add device manually, using the IP address of the printer. Printer is displayed.
  9. 'Add the Print Queue' box - must add the printer to the system by using the "add a printer".
  10. Click IP in the toolbar. Protocol: HP Jetdirect - outlet. Enter the IP address of the printer. "Print using" field shows my device. 'Add '.
  11. Back to the installer - congratulations! Successfully installed.
  12. Utility HP ok - prints ok.
  13. On the front of the printer: select Scan / scan to computer: «no Found computer...» Make sure that the feature is enabled. Mac OS X: open utility HP. Under scan settings, click Scan of the computer, and then make sure Enable Scan to computer is selected. »
  14. In the HP utility, there is no "Analysis settings" or "Scan to Computer". There is "scan to E-mail and"Scan to Network".
  15. In the system preferences / print and scan - it doesn't have the printing tab and the tab analysis (see 12 above)
  16. Check the built-in Web server. Wireless status is connected. On the scanning tab I can Webscan to computer (but only 1 page at a time - not good for multi-page documents!)
  17. Try Apple Image capture - no devices specified in the list of devices.

  Hello

  First, make sure you have the latest firmware installed as follows:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8600-plus-e-all-in-one-printer-series---N911/4322915/model/4323647/document/c02919168/

  Then, try the following:

  1. Of the printer, click on the right arrow / left and press the ion of the configuration of the printer.
  2. Select Network Configuration.
  3. Select direct Wireless Configuration.
  4. Ensure the Direct wireless is enabled and take one step of his password if such a value.
  5. Click on the WiFi icon from your Mac and connect to the SSID 8600 spirit "live / Print" in its name.
  6. Go to System Preferences > print and scan and click on the plus sign to add the printer - you see it listed as Hello via the direct wireless connection?

  Please let me know the results, if it not listed as Hello with Direct wireless, which clearly show that the new router interrupts the multicast connection, this is the same as the connection through a different router.

  On your screenshot, it seems that your router do not transfer packets to multicast to the need...

• OfficeJet 6700: HP Officejet 6700 don't scan

  When I originally you have this printer it scanned just fine. Now something has changed...

  When I try to scan to my computer, both by means of scanning HP or printers scan option, I get an error saying:

  "The operation could not be completed. (com.hp.scanhandler.error error 2.) "and analysis.

  I went to the HP utility under "Scan to Computer" activate scan to the computer box is greyed out and I can't click on it! There is a red icon with a message that says:

  "Scan of the computer can not be activated: software HP required for the Scan of the computer could not be located on this computer." Please download and install the latest HP recommended software for your device to http://www.hp.com/support and then try again. »

  so... I went to the place provided, found my printer specific and downloaded the software, making sure to select the Scanner option in the download softward options when you open the file. Downloaded fine and I had problems again and again of the process.

  I unplugged the printer, plugged back in and press the small icon at the top left that looks like a paper with a ' * ' above it, which began some download/update that I let run along the. This way one once I tried agai, and all the same problems.

  How can I fix it! I need to scan a document and I don't have a usb at your fingertips. I did a computer clean up a few months ago and may have removed hp mistakenly utility because it wasn't a request before you start the troubleshooting and downloaded again. But it is now downloaded. The printer prints fine when I send documents to him and I can log on and watch the status of th of my laptop. How is it difficult to analyse just a * beep * file!

  Hey @Mackenzie7225,

  Welcome to the Forums of HP Support!

  I understand that you are having problems when you try to scan from your HP Officejet 6700 Premium e-all-in-one printer to your computer Mac OS X 10.10. I would like to help you today with this problem of scan. At this point, it sounds like there is still a driver or software conflicts between your Mac and your HP Officejet. This conflict may be due to a problem within your Mac operating system to the actual address. Can I please you follow the steps below to correct all these conflicts.

  Step 1: Resetting the printing system:

  To begin, I will have you reset the printing system on your Mac because it is important that we have a pleasure to work with for troubleshooting clean slate. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under "Reset printing in OS X Lion system." This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Officejet back in right now.

  Once the reset is complete, proceed to the next step.

  Step 2: Uninstall the drivers and software:

  Please click here to find out how to properly uninstall your printer. Once the site opens select the drop down menu 'Mac OS X v10.6, OS X v10.7, OS X v10.8 and OS X v10.9' and follow the steps to complete uninstallation.

  Once the uninstall is complete, please continue on.

  Step 3: Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

  Step 4: Check the Apple updates: 

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

  Step 5: Reinstall your software and drivers: 

  Finally, please click here to download the latest drivers for your HP Officejet. Once the download is complete, please follow the instructions on the screen to install your printer.

  Once your HP Officejet has successfully installed please try to scan the image.

  Please reply to this message with the result of your troubleshooting. Good luck!

• New HP Officejet 6600 will not scan, copy or fax

  I have a 6600 Officejet from HP that will not scan, copy or fax.  Oper. The system is Vista 32 bit.  Printer purchased April 30, 2012.  Error message says: Scanner fialure - unable to scan, copy or fax.

  Hello Plypal

  You can try the HP scan diagnostic utility first, but in general the failure of the Scanner is a hardware problem that must be repaired. You can find the number of the media on the link below as well as the link to the Diagnostic utilities.

  HP Diagnostic utilities

  HP support by phone

  EDIT: I couldn't find it before, but you can also check the Scanner failure article to reset your printer and check the connection of the power supply.

  Failure to scan

• OfficeJet Pro 8600 N911a: Cannot scan using HP scanning

  I have OfficeJet 8600 just stopped scanning.  I was able to scan from my Mac OSX 10.11.3 and now I can't scan.  I can print or check office supplies, but can not scan.  The printer is listed in my printers, but he does not see the HP scanning software.   What happens and how can I fix it?

  Thank you

  AEO

  Hi Socaloeo,

• Lost my software disk and driver for HP Officejet 8600 all in one

  I somehow misplaced the disk with my drivers and software for my new Hp Officejet 8600 all in one. I was about to download on the site but I don't know which one to get? Does only I the ng911a, the ng911g, the orng911n?  What is the difference in all three? I have no idea what to do.

  Thank you very much for your help!

  Hello

  The software installation package is the same for each of the models above - a quick link to download the full installer of features is below.

  http://ftp.HP.com/pub/softlib/software12/COL40120/bi-108858-3/OJ8600_1315.exe

  Best regards

  DP - K

• Initial installation of the HP OfficeJet 8600 problem

  I tried to install my new HP OfficeJet 8600.  But it keeps looping of the animation of ink cartridge over and over and over and over and over.  I inserted and reinsert the cartridges several times.  I even removed and then reinserted the ink transporting mechanism, but no luck.  I got no error message, just looping nonstop video animation of introduction on how to insert the ink cartridges.

  Is it possible to go beyond that, so I can finalize the configuration to the top?  Or do I me pack up and return it to the store?

  Unfortunately that has never worked. I chatted with HP and concluded that it was a hardware malfunction, so I sent back a new and have not had a problem since

• HP Officejet 8600 more - it can scan multiple pages on a single attachment?

  The HP Officejet 8600 more there (HP Solutions) software so that it can scan multiple pages on a single attachment running Windows 7?  Can you tell me the difference between Pro and Premium?

  Hello @Popi, with this printer, you don't have the Solution Center. Although you don't have the 8600 icon on your desktop. It is exactly the same as the Solution Center. The newer printers have an image of the printer rather than the solution Center. It's exactly the same thing.

• scanning duplex hp officejet 8600

  Hello!  I was wasting a ton of time trying to figure out how to scan duplex using HP officejet 8600.  Is there a driver or software, I need?  Now when I go to my settings of the printer in the Control Panel, it only shows my printer and fax. I don't really see an option to change the settings on my scanner.  Even if I can scan.  I want to be able to use the high plateau of the loader page to scan both sides.  (I plan on my teaching books everything on a USB for easy access and sharing.)  "This is the main purpose of me to have bought this printer.)

  Help, please!

  What model 8600 Officejet do you have?  The Officejet 8600 more and Officejet 8600 Premium have ability to scan double-sided, the Officejet 8600 standard does not.  You can check from the Panel with the copy settings - most and Premium have an option to make the copies face 2:1 or 2:2 for the original and copies, the standard version has options for 1:1 and 1:2.

  If you have the Officejet 8600 Plus or Premium, what operating system are you using?  How the connected printer - USB connected LAN or wireless LAN?

• HP Officejet 8600 more print and scan problems

  Hello

  I had my HP officejet 8600 more for 2-3 years and always had problems following and just kept reinstalling the drivers as a quick fix. I am now starting a business from home and I have no time to deal with printing and scanning the questions and, of course, my warranty has expired! My operating system is OS X version 10.9.4.

  When I scan to my computer, the printer indicates "not found computer." The status of my mac is no different than when I scanned a document a few days ago! Remove and reinstall the drivers solves this problem temporarily but I want it fixed permanently.

  In addition, when printing, sometimes a page can print immediately and at other times, it may take 5-10 minutes to print even if its status is 100% full in the print queue - even once, reinstall the drivers is a quick fix but I want a permanent solution.

  Any help to solve these problems would be greatly appreciated.

  Thank you very much...

  Hello Hello!

  I thank very you much for getting back to me! Glad to hear things are working at the moment! Please take the time to click the button of "acceptable Solution", while others may see this post and they can get a fix quickly. Also if you want to say 'Thank you' click 'Bravo '. I would really appreciate one or both of these actions because it makes things easier for the new people on the Forums to get help fast.

  Have a good!

• OfficeJet Pro 8600 e. problem scanning scanning and Capture App Win 8.1

  OfficeJet Pro 8600 e.  New.

  Installed on HP Envy touch 23. Running Windows 8.1.

  Wireless set in place. Fine prints.  Problem is the digitization of the HP scanning and capture the software App 8.1 Win

  With the help of scanning and Capture App I can scan pictures very well.  They come out clear.  Scanning documents in GRAY has several bands/lines in gray on the entire page vertically running.  Scanning COLOR documents are very good.

  Also, if I scan from the printer directly using the touch screen of the printer, the output of scan is fine.

  I did the Scan utility to discover any errors and it show everything.  I think it is a software error.  I'm going to uninstall the HP scanning application, and then reinstall.  So, I'll do the uninstall/reinstall and accountable.

  Also, I would like to know if there is a program of office for scanning?  I prefer to use it instead of the modern HP Scan and capture App.

  Thank you...

  Hi artrum,

  I understand that you have been scanning your Officejet 8600 problems using the program window of scanning and Capture. I will certainly do my best to help you with this!

  What you explained, I think: you're right, it seems that it is only a problem with scanning windows and the Capture program and as you could scan from the front of the printer you certainly have the HP software installed. I want to make is that you use the HP scanning software, where you must run is no longer in question.

  To access the HP scanning software and be able to access it easily from your Office I would like you to follow the steps below:

  1 go to your start screen and just start typing File Explorer. You should be able to open it then to access the files on your computer.

  2 then open Local (c) disc, followed by Program Files (x 86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.

  3. in the bin folder, you should see HPScan. You will want to right click on HPScan and go to send to, and then select Desktop.

  Now, you should see HP Scan on your desktop and be able to open and browse this request.

  Hope this helps, have a nice day!

• My new HP Officejet Pro 8600 will not analyze superior at 300 dpi of the location of the single document.

  My new HP Officejet Pro 8600 will not scan more than 300 DPI when scanning individual photos on the glass plate. I do not use the document feeder. I use this printer wireless on an iMac and a PC.

  Hello

  You can pass the value of hp scan: launch of the demand application, select the shortcut to scan (PDF or JPG to the left) and change the resolution you want and save.

  This will send down the printer settings. So the next time you scan, the printer uses these settings.

  Good impression.

• OfficeJet pro 8600: Wireless officejet pro 8600 macbook air scanning

  Hello

  I have a macbook air running on Yosemite that I try to get my Officejet pro 8600 scanner to the computer.

  Despite installation, uninstall, reinstall and it several times, I can't make it work.

  Can very frstrated, anyone help?

  Hi @Benking116 and welcome to the Forums of HP

  I'm sorry to hear you had problems of scanning your Officejet 8600 to your Mac in OS X 10.10, but I'm absolutely going to do my best to help!

  If you open HP Scan on the computer, you are able to scan from there without problem (please refer to this document scan from OS X with HP full software functionality to see how to open the HP scanning software)? If so, I think you just have to activate the scanning to computer in the HP software. Please take a look at this Re: definition of Scan post and he will inform where to go in the HP utility choose Activate Scan to computer. After that is done, are you able to the printer to the computer?

  If you are UNABLE to analyze through the HP scanning software, the issue could be just communication itself. In this case, try the steps in this document to the printer is not maintaining the wireless connection .

  Let me know how things are going for you

• Officejet 8600 Windows 7 62 bit dell computer will not scan. HP P

  Will not scan new Officejet 8600 all-in-one.  7, 62 bit, computer operating system Dell.  A ran HP print and Scan doctor.  Upon arrival of the pilot, had me unplug the printer, then restart the computer.  Upon restart, received message "this tool could not solve the problem, even after a reboot.  Go to the HP customer care for help to solve this problem.  Function copy and printer works.  Connected by USB only.  Help, please. Thanks in advance.

  No problem.  I'm always happy to help you.  Looks like you might be on the right track with the cable.  What you are discribing it seems it's a communication problem, more of a problem with the drivers.  Make sure that you do not use a USB cable that is more than 6 feet (2 m).  Anything more than that and the loss of signal can cause problems like this.  Let me know what happens.