OfficeJet 6700: HP Officejet 6700 don't scan

When I originally you have this printer it scanned just fine. Now something has changed...

When I try to scan to my computer, both by means of scanning HP or printers scan option, I get an error saying:

"The operation could not be completed. (com.hp.scanhandler.error error 2.) "and analysis.

I went to the HP utility under "Scan to Computer" activate scan to the computer box is greyed out and I can't click on it! There is a red icon with a message that says:

"Scan of the computer can not be activated: software HP required for the Scan of the computer could not be located on this computer." Please download and install the latest HP recommended software for your device to http://www.hp.com/support and then try again. »

so... I went to the place provided, found my printer specific and downloaded the software, making sure to select the Scanner option in the download softward options when you open the file. Downloaded fine and I had problems again and again of the process.

I unplugged the printer, plugged back in and press the small icon at the top left that looks like a paper with a ' * ' above it, which began some download/update that I let run along the. This way one once I tried agai, and all the same problems.

How can I fix it! I need to scan a document and I don't have a usb at your fingertips. I did a computer clean up a few months ago and may have removed hp mistakenly utility because it wasn't a request before you start the troubleshooting and downloaded again. But it is now downloaded. The printer prints fine when I send documents to him and I can log on and watch the status of th of my laptop. How is it difficult to analyse just a * beep * file!

Hey @Mackenzie7225,

Welcome to the Forums of HP Support!

I understand that you are having problems when you try to scan from your HP Officejet 6700 Premium e-all-in-one printer to your computer Mac OS X 10.10. I would like to help you today with this problem of scan. At this point, it sounds like there is still a driver or software conflicts between your Mac and your HP Officejet. This conflict may be due to a problem within your Mac operating system to the actual address. Can I please you follow the steps below to correct all these conflicts.

Step 1: Resetting the printing system:

To begin, I will have you reset the printing system on your Mac because it is important that we have a pleasure to work with for troubleshooting clean slate. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under "Reset printing in OS X Lion system." This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Officejet back in right now.

Once the reset is complete, proceed to the next step.

Step 2: Uninstall the drivers and software:

Please click here to find out how to properly uninstall your printer. Once the site opens select the drop down menu 'Mac OS X v10.6, OS X v10.7, OS X v10.8 and OS X v10.9' and follow the steps to complete uninstallation.

Once the uninstall is complete, please continue on.

Step 3: Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

Step 4: Check the Apple updates: 

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

Step 5: Reinstall your software and drivers: 

Finally, please click here to download the latest drivers for your HP Officejet. Once the download is complete, please follow the instructions on the screen to install your printer.

Once your HP Officejet has successfully installed please try to scan the image.

Please reply to this message with the result of your troubleshooting. Good luck!

Tags: HP Printers

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