New icon blackBerry Smartphones Message won't go away

the phone indicates that there is 1 new MSM and MMS message, but there is NOT, I checked the mms and blackberry messenger. called Bell, they told the battery me but no help no, the new message 1 icon is still there. Any idea?

Thank you.

Tips to clear the message unread... try them in the order.

If you have a new icon rogue Message on your home screen, or a negative number (-1), one of these solutions could erase or reset:

Try these options:
* Hard Reset BlackBerry now ALT CAP (right Shift key) and DEL (or with the BlackBerry power, remove the battery and reinsert the battery)
Messages > saved Messages
Messages > view folders, check each folder (calls, SMS and MMS, and boxes, saved missed boxes, browser, phone logs etc.)
* Scroll at the top of the folder, on the title menu, click or tap to MARK PRIOR OPEN date
Change your theme and see if it persists and return to your desired theme. (Options > theme > select.)
* Clean and reload your OS.

Tags: BlackBerry Smartphones

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