New Office Jet J6480 giving false jam errors

I just bought a J6480 Saturday.  90% of the time when I run a printing command it returns a message of paper jam.  I check and there is actually no paper jam.  I hit the OK button and it prints (with my not touching anything in the paper path).   I guess a defective sensor, but am open to all ideas of patches.

Clay

Hi clay,

It is the last option. Try unplugging the power cord from both ends. Wait a minute or two. Plug the power cord directly into a wall jack. While the other end of the power cord is always unplug, hold a book and three buttons on the printer. While holding the book and the three buttons on the printer, reconnect the power cord to the back and then release the keys. Follow the on-screen instructions. I would like to know if it works.

Tags: HP Printers

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